Maple Air Inc

Rating: 4.8 out of 5

Maple Air Inc reviews (508)

  • Review from Nick Vescio
    Rating: 5 out of 5
    Review left on 19 Dec 2015

    Furnace and Air.

    My old Trane furnace and Lennox air were at the 20 yr mark. With the winter on the way I felt it was time to retire these units. Called on 3 different comlpanies for price quote. Farzad from Maple Air was very impressive on price and experience. I had Maple Air install a new Lennox Furnace & Air Conditioner -- air cleaner and humidifier . No problems here as of today. Thanks Farzad.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2015

    Furnace replacement

    I was very happy with the salesman's approach with regards to promptness, knowledge ( re furnace and accessories ), friendliness and price quote. The installation was done professionally and relatively quickly considering the complexity of the job. The salesman's follow up was excellent and well appreciated. I would pleased to recommend this company to relatives and friends.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2015

    Air conditioning by Maple Air

    We are pleased by the detailed explanation of the air conditioning options for our house. Farzad is well informed and trustworthy. We are also pleased with the quality of the air conditioner.

    Answer from pro:

    Thank you for providing us with your feedback! We look forward serving you in the near future. We always stride in becoming a better organization!

    Reply created 30 Nov 2015
  • Review from Customer of Maple Air Inc
    Rating: 5 out of 5
    Review left on 21 Nov 2015

    furnace installation

    After a number of quotes, I decided to have this company install my new furnace. I was really impressed with their sales rep., Farzad, who took considerable time answering my questions and explaining what I needed for my specific house. After installation, I had a few concerns and Farzad came to the house to ensure the work was done properly and has even followed up just to find out if I was satisfied with the installation. The furnace was installed in July and in November, while I was out of the province, I noticed on my app. that there seemed to be a heating problem. The service people from Maple Air. were there when I returned from my trip and solved the problem quickly and efficiently. Their head technician, Reza, went out of his way to alleviate my concerns; doing so in a friendly and knowledgeable way. They have a great team and I plan to have them do the regular, yearly maintenance on my furnace.

    Answer from pro:

    Thank you for your kind and honest words! we hope that you are now enjoying your Furnace. Maple Air will always be here to support you with your heating and cooling inquiries!

    Reply created 30 Nov 2015
  • Review from DIANA VACCA
    Rating: 5 out of 5
    Review left on 20 Nov 2015

    REPLACED PARTS FOR MY FURNACE

    My furnace stopped working and i called Maple Air to come and look at it, to see what was wrong. They sent a gentleman by the name of Ron. He was very knowledgeable about his products for the furnace. He explain everything what needs to be done to get it working . He was very efficient, he got the parts the next day. I was very happy to have a warm home again. Thanks Ron! you did an amazing job.. I'll recommend Maple Air to my family and friends.
  • Review from Customer of Maple Air Inc
    Rating: 5 out of 5
    Review left on 20 Nov 2015

    Propane furnace installation

    I was impressed by the sales approach it was a soft sell. The installation was excellent, they were always on time and everything was done on time. The quality of the work was what I expected. They threw in some extras at no charge. I would definitely recommend Maple Air. David
  • Review from Customer of Maple Air Inc
    Rating: 0 out of 5
    Review left on 20 Nov 2015

    CARRIER AC

    THE WORST EXPERIENCE EVERY!!!!!!! They installed a Carrier AC in May 2015. From the very first day it did not work properly. I kept calling them that the AC pipes from the unit to the Furnace were freezing up and the unit kept running NEVER stopping. My hydro bill was enormous because of their mistakes. Omid, told me that the problem is mine, they gave us one excuse after the other. On the hottest days of the year, this unit was not working. I asked him to send me his “best” technicians. He did, only to be told that the problem was mine again…In fact, I believe that the individuals that came, were not certified technicians. When I called the 4th time and asked that I get a new unit, they told me that the problem is not theirs and that I should report the unit to “Carrier Head Office”. I called Carrier, they sent me their technician(s) and they realized that the unit Maple Air installed is not adequate enough for my home. Maple Air installed a 3 TON unit. Maple Air then asked me to obtain a “Heat Loss Document” from the City. (This is something they should have done from the very beginning themselves). I obtained this document and it indicated that I need a 5 TON unit for my home. They installed the 3 TON unit without visiting our home; the entire conversation was over the phone. Carrier Technician couldn’t believe that they sold me a unit without even visiting the home and obtaining all necessary documents first. Although Maple Air was told that they need to exchange the 3 TON for a 5 TON, they kept procrastinating, Totally UNTRUTHFUL they would set up an appointment and not show up. UNREAL, how do people like this stay in business. They finally came and removed the 3 TON for a 5 TON; they charged me for the difference. Any other company wouldn’t have charged me anything. And to top it off, they installed me a LOW SEER (13 SEER) rather than the 15 SEER I originally asked for. My hydro bill was enormous, ENOURMOUS because of their mistake and lack of visit(s). These people should be reported and should CLOSE THEIR DOORS IMMEDIATELY……

    Answer from pro:

    Thank you for your feedback! We as a consumers our self understand your frustration but we have fixed this issue for you and now you have a brand new air conditioner in your house based on Carrier's recommendation. Heat loss calculation is always an extra cost which home owners usually do not require unless if they have no clue what size they need for their house. We provided you with an air conditioner which was a right size based on the information which you provided us. any house around 3000 sqft will need either a 3 ton or 3.5 ton. But your scenario was different and as per results it was not the right size due to volume the house. Again we apologize for your frustration and we have now fixed this issue for you and if there is anything you need from us to better your perception about us please let us know and our customer solutions department will take care of you. With regards to your NEW Air conditioner you were in full disclosure that you were receiving the 5 ton air conditioner, and you had the choice of choosing which ever air conditioner you like. but due to availability you agreed to put the 13 SEER. You wanted an Air conditioner that was 5 ton and you knew you were getting the 13 SEER and not the 16 SEER efficiency. Having said that this between 13 and 16 SEER efficiency is really not much in a heating season. We even offered that we can fully refund you and you can install through another contractor and if you're still unhappy we are more than happy to refund you and remove the unit if you are not happy. You SPOKE with MARK from Carrier and he explained you the differences between the units and you said that you did not care about energy efficiency but rather you just wanted the issue fixed. We value our customers a lot and we do whatever we can to assist them but please provide honest information as we did not forced you to do any action and we followed the procedures that needed to be done and we finally replaced your air conditioner to a 5 ton capacity based on your permission. Our company is based on honesty and quality and we never want to have customers like you unhappy for such issues. We always learn from these feedback and we hope you enjoy your new air conditioner. sincerely, Maple Air Customer Solutions Manager

    Reply created 20 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2015

    Furnace/Ac

    First of all I would like to thank Mr Farzad for being very honest with me for I was in the plan of purchasing a Lennox Furnace/Ac and with his tremendous in sight of his products, I went the opposite way and purchased the carrier Infinity top of the line furnace/Ac and the wifi thermostat. I was very impressed with his crew who did come to install the units. The gentle men were very kind and friendly and did a Fantastic job. They were very neat and clean in their work and also to looked at every detail in the process of their work to ensure that the job was done properly and to my satisfaction. I will Highly refer Maple Air to all of my friends and Family members. Thank you once again for all that you have done. Sincerely, Luigi Russo
  • Review from Chris Neamtzu
    Rating: 5 out of 5
    Review left on 2 Nov 2015

    Replacement of furnace, air conditioner and humidifier.

    Experience from start to finish was professional and pleasant. Farzad presented multiple options, explaining pros and cons, and listening to the feedback I provided. Installation was on time, exactly as described. Installers were pleasant and did a quality job. No problems at all with our Amana equipment. Follow-up review by Farzad, weeks after the job was done, was an excellent touch and showed Maple Air's commitment to customer service.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2015

    Heating, Air conditioning and Hot water tank

    I found Farzad to be a excellent salesman. He helped determine my needs and worked out the appropriate package for me. He was there every step of the way answering my questions and concerns. I would recommend him in a heart beat! Very professional and a real nice guy!
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