Sunrise Windows & Door Depot Ltd reviews (84)

Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Oct 2015
Windows and doors
Two doors six windows including the living room bay and kitchen bay job was very professional and well done. company sunrise windows and doors made one error in sizing and was committed to making it right. Full experience from quote to install was very positive. Thank you Terri for your commitment to quality service. Jeff
Answer from pro:
When Sunrise Windows makes a error we are committed to making things right!.....thank you Jeff for your review and patience rom our staff and Terri
Reply created 11 Aug 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Sep 2015
New kitchen window
We decided to purchase a new kitchen window from Sunrise Windows & Door Depot in May, 2015. When we went to pick out a window, we were greeted by George. He was proffesional and very friendly, as he explained the many different features to us. We were also able to have a tour in the back, where they make their own windows, etc. Very happy with the customer service we received, and of course very happy with our new kitchen window. We will definitely take our business back to Sunrise Windows & Doors Depot, when we are ready to have all our other windows replaced (might even get one of the beautiful doors they have)!!!
Answer from pro:
Thank you for your very positive review of our company....we appreciate your business!
Reply created 11 Aug 2017
Review from HomeOwner
Rating: 3 out of 5
Review left on 16 Apr 2015
Window Installation Issue
I had put a complaint about Sunrise Windows on this site late last week. I also wrote a letter to the company to complain. Two issues. One was the two bedroom windows did not meet egress (even though the contract stated they did); other issue was all windows were drafty and cold. Call today from owner of company. They will be replacing both bedroom windows to meet egress and checking/re-insulating windows. Good outcome to a difficult situation.
Answer from pro:
The customer was correct the two windows did not meet egress or fire codes and her contract did state however that they did as per the customers request....This error, Sunrise Windows discovered was a computer error made during a upgrading our computer that we were done at the time we were preparing her quote...Sunrise Windows immediately replaced her windows with also a upgrade at NO charge, as we thank her for pointing this error to us for correction.....Thank you
Reply created 27 Aug 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Mar 2015
Replaces all windows and doors!
My experience with Sunrise was very professional from the time I walked in to the time my project was complete. The service and selection were second to none and I am truly very happy with all the products I purchased and the installation which was provided. I'd recommend Sunrise for your window and door needs. Thanks Terri!
Answer from pro:
Thank-you very much David for your positive review!
Reply created 27 Aug 2015
Review from HomeOwner
Rating: 4 out of 5
Review left on 16 Mar 2015
Window replacement
After several quotes and research into different companies we chose Sunrise. The salesman Kevin was professional and well informed. Eugene and his installation crew were excellent and very accommodating. We are happy with the quality of the product, its function and look. We did ask that the trim of two windows not be completed as there was some retro fitting that I needed to do prior to the trim going on. The installers were willing to complete it, but I requested that they not do it. After they had left I realized that I should have asked for the unused trim to be left so once I was completed I could have matching trim. Unfortunately the when we contacted the "Customer Service" department, Sandra in particular, they were unwilling to try and meet our needs. Our installer was out of town for a week and then booked on a job for another week, so we would have to wait for two or three weeks before we could get the trim. Sandra did not return calls when she advised she would and then did not even fully understand the request that we were making. She was unwilling to discuss any options, simply sticking to the statement, "your contact states". The cost of buying trim is minor, I simply wanted all the trim to match the other windows. Sandra was arrogant in her manner, did not wish to find out what the real issue was, how to resolve it. When I asked if I could speak to her manager she cut me off and assured me that she had already discussed the matter with him and I would get the same answer. This was interesting to me since she really didn't understand the problem. Overall a good experience was ruined over a series of phone calls. I would recommend the company and their product, just hope that you don't have to deal with their customer service department, or you get someone different than Sandra.
Answer from pro:
First,thank you for your review and stating your problem during your installation period .....even know the contract did NOT include casing on the two windows as part of your installation the communication issues do require improvement....Since this review Sunrise Windows has made the required changes to the Customer Service Dept.....both via internet on our website for easy access and with our staff. Sunrise Windows thanks you for imitating these changes to improve our service.
Reply created 27 Aug 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Feb 2015
Window Installation
We were so happy with our experience with Sunrise. We had 12 windows installed and the outcome was fabulous. Communicating with our sales and installation guys was great. We had a quote, picked our windows abd easily scheduled an install date. No fuss no mess great price. I was definately recommend this company to do the job!
Answer from pro:
Thank-you Krissy for the great review..................Sunrise Windows does not solicit or pay for marketing companies to write fake reviews for this web site...............beware of continued and lots of positive reviews as most are fake as per the show "MarketPlace" called faking it.................again thanks for taking the time to give us a positive review on your own time
Reply created 27 Aug 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Feb 2015
New Windows and Doors
Very impressed with the service, from the initial phone call to get the quote started, to the professionalism of the salesman, and the install crew were very good. We had 14 windows and 2 doors installed and everyone was very good. The salesman accommodated our schedule to make everything work and was very knowledgeable on the product as well as his competitors. The install crew was awesome, great to talk to they were done in one day and cleaned everything up. Highly recommend these guys to anyone looking for new Windows and Doors.
Answer from pro:
Thank you Sean for taking the time to give Sunrise Windows a positive review
Reply created 11 Aug 2017
Review from HomeOwner
Rating: 0 out of 5
Review left on 8 Aug 2014
3 front windows
We personally did not have a good experience with this company and found them difficult. There are still staples sticking out of the vinyl of my window frame, cocking on the frames, and 1/3 cranks fell off. Insulation and nails found in my yard and house. My husband came home at lunch to sign the finals release, the installers were not done and we're still working when he left again, he did not think this would be an issue as the installers had been working alone in our house all day (both of us were away when they arrived). It took us 2hrs to clean when we got home. I immediately contacted the company via phone and email, to which I did not receive a response for 2 weeks. We still have 10 windows left to replace, we will not be using Sunrise Windows again.
Answer from pro:
3 HOMESTAR VERSIONS: Homstars has allowed 3 versions of this review, how accurate can there reviews be? and how do I answer this again, another version of the same complaint which has turned more into bashing on this site. By only addressing the issue.........Before installation of the windows the clients stucco was flaking off the wall of the house, this was pointed out and noted on there contract that stucco will crumble off during installations and will not be repaired by Sunrise Windows.....Customer demanded for Sunrise Windows to repair the stucco after the install was completed, request denied....Customer was informed to remove all curtains from the windows and all furniture away the windows prior to installation, as noted on there contract. This was not done when the installers showed up in the morning to do the work, so curtains and furniture all had to be addressed by our installers,labour was charged to the customer.....yes, a few pieces of material from there old windows upon removal where found in there uncut grass.....Customer wanted to charge Sunrise Windows back to compensate for the furniture removal charge...it was denied.
Reply created 12 Aug 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Jul 2014
Window Reno
My name is Ashley and I am a returning customer to Sunrise Windows. Back in early January of this year. My husband and I decided it was time to up grade to new and more eco efficient windows. We had a couple of names to go by, and decided to do our own research on some window companies. So the first company we phoned was Sunrise windows. After meeting with Ray, and a whole lot of question and answers later. We had no problem deciding on Sunrise Windows. These were some of our reasons as to why we chose Sunrise. - Ray was personable and forth coming - Sunrise manufactures their own windows right here (so no long wait or outrageous over head fees), hearing some friends going through other companies they had to wait for the window to come else where in Canada, and then once it arrived, then they had to wait for a window installer to make the time. - Once we ordered our window which was on January 10, 2012. It was almost 4 weeks to the day that I received the call that the installers were on their way with our new window. An hour and a half later, the installers came in took out the old and replaced with the new. - The 2 man crew were AWESOME!!!! Clean, quick and thorough. Respected my property, covered anything that looked breakable, covered my flooring with tarp to walk on, and answered all my questions. After all was said and done. They got the shop vaccume out, and other cleaning supplies, and cleaned and left my house as if they were never there. - Last.... the window that my husband and I replaced was a massive picture window in the front of our house. Previous quotes that we did get a year to two years ago were ridiculous. The price that we paid through Sunrise was so good, that this was another reason we didnt bother calling anyone else. So what does this mean???? I'm getting the rest of my windows done, and I would refer anyone to Sunrise. Thanks Sunrise and Ray for your exceptional service and cost Your customer forever
Answer from pro:
Sunrise Windows thanks you for the positive and informative review you took the time to write for our company and potential customers looking for windows and doors.
Reply created 11 Aug 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Jun 2014
New door and window
Ray Proskow and Sunrise Windows installed a door and window for my mother in a suite we have in our house. I had researched and received quotes from four companies on the job. I chose Sunrise not because they were the cheapest but Ray was a joy to work with and I felt very comfortable in their products and services after talking to him and having him to the house. We were not disappointed with the service or the install and received excellent service from consultation through to install. We gnaw now chosen to use Sunrise and Ray for the purchase and install of a security screen door because of the job they did last fall as we continue to enjoy the door and window that they installed last year.
Answer from pro:
Thank-you Dave for your positive review
Reply created 11 Aug 2017