Ordering: I ordered a new window from Verdun in june 2022. I paid down payment with credit card. The bill mentions they will not accept credit card at install time. The problem is that it takes a year between order and install so you will likely forget and miss it in the emails.
Install: installed late May after complaining. Install went fine, as far as I can tell (it's been 20 min since they left). Installers cleaned up after themselves and used floor protectors.
However, a few things:
1. they do not accept credit card payment. They clearly stated that in emails and on purchase bill). This despite the down payment being paid via credit card. And they mean it. They will not leave until you pay : cheque or etransfer verification number required before the installers will leave. They state this in your pre-delivery email and they mean it. I was doubtful about credit cards since I had already paid with it but they were serious. It took me 10 min to sort this out because I called (glad I did, see below) and the installers waited patiently until they had a confirm #. I had to have installers call dispatch to figure out what my customer number was as they did not answer when I called trying to sort this out.
2. the reason for the confusion? The instructions to etransfer they send are incorrect. They state "Add Verdun as payee and use customer number". They instruct you to add them as payee , when you do they even show a pic of where the customer number is (attached) which clearly comes from Verdun.
DO NOT DO THIS. You have to enter the order number I was told. Wonder where my original payment would have gone if I hadn't of called to verify.
3. I received no receipt or paid work order on payment. I am hoping I will receive something in a couple days? Maybe by email? I asked installer and he said no I have to ask for it.
4. the bill the installer presented had a different number than my official receipt (by a $1 or so more) but I'm wondering, how is there such a disconnect. Needless to say I paid what was on original receipt.
Leave it to Verdun to make payment so difficult. My first purchase from Verdun was much easier (this was my second)
