Verdun Windows And Doors reviews (1710)

Review from HomeOwner
Rating: 2 out of 5
Review left on 28 Jun 2023
The installers were polite and very clean. Left a couple of scratches on the walls .also have
The installers were very good and polite. Left a couple of scratches in the walls, as they had to bring the windows thru the house as, they didnt have ladders long enough. I had two windows installed, had follow up service, but have a problem with closing one of the windows.
Answer from pro:
Hello ggjanigan thank you for your feedback and letting us know that the installers were good and polite. If there are any issues with the quality of their work or with the products please bring them to our attention so we can provide you with a resolution.
Reply created 29 Jun 2023
Review from HomeOwner
Rating: 4 out of 5
Review left on 28 Jun 2023
Replacement f all our windows
The install of the windows was done end of April 2023 and all was great the workers were all done in 4 hours .... But it took forever to get our windows delivered after having ordered the windows back in March 2022
Answer from pro:
Hello Gilles, thank you for choosing Verdun for your window replacement project. We apologize for any unforeseen delays and hope you are loving the new windows and consider the finished product to be well worth the wait.
Reply created 29 Jun 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jun 2023
Front Door
Initially I wasn't too sure as there are mixed reviews online. My purchase of a door did not disappoint! My order took a bit longer than expected but I figured it's like doing reno's - always takes longer than anticipated. It was well worth the wait and I couldn't be happier with my new door. The guys who did the install were also great and did an awesome job.
Answer from pro:
Thank you for the great rating and review, your new door looks fantastic! We appreciate your patience and understanding while we were getting everything ready for your installation. Please know that we appreciate all of the customer feedback we receive and work hard to ensure satisfaction and turn any negative experiences around. Thank you for the very nice comments for the installation team and recognizing their hard work.
Reply created 29 Jun 2023
Review from Customer of Verdun Windows And Doors
Rating: 4 out of 5
Review left on 28 Jun 2023
Window replacement
Purchased 4 small basement windows. Excellent installation and service by Verdun installers. Recommend Verdun Windows to others without reservation.
Answer from pro:
Thank you so much for recommending Verdun!
Reply created 29 Jun 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jun 2023
New windows
It was fantastic. From start to finish. Very happy with the quality of the windows and the guys that installed them. My entire experience was very positve highly reccomend this company.
Review from Customer of Verdun Windows And Doors
Rating: 4 out of 5
Review left on 28 Jun 2023
274 Cairnsmore Circle
So far weve had excellent service on the sales side .. however I was at one of my clients home last week (June 2023) and she showed me the absolutely horrible install of her Verdun windows and I was extremely shocked at the damaged done to her walls and window frames/trim, poor caulking, dents in her new windows (2 of which need to be replaced after waiting 1yr for them). So I will hold off on my overall rating until job completed. In addition to us .. there are 2 more next door neighbours who are all getting our windows from Verdun and hope that we wont have the same experience as my client.
Answer from pro:
We look forward to providing you with continued great service, products and installations. Thank you for trusting Verdun with your upcoming project. If you or anyone you know had a poor experience we would like to know about it so we can prioritize a resolution. We guarantee all of our products and installations for 25 years.
Reply created 29 Jun 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Jun 2023
Windows
Excellent experience and customer service ! The installation team were professional and kept us up to date with the process . Everything was cleaned up afterwards !
Answer from pro:
Thank you for choosing Verdun Lina! We really appreciate the feedback and letting us know you were pleased with everything.
Reply created 29 Jun 2023
Review from HomeOwner
Rating: 0 out of 5
Review left on 20 Jun 2023
Windows and doors
Be careful before signing the contract with this company. They tell you that the waiting time is a maximum of 34 weeks and it is not true at all. I have been waiting for a year and there are still three windows that were installed with issues so I have to deal with warranty now. They stained my carpet and very poorly done caulking in several places. If you can, look for another company for your doors and windows.
Answer from pro:
Andy, thank you for sharing your feedback regarding your experience with Verdun. We apologize for any inconvenience you have faced during the process of installing your windows. We understand that the waiting time has exceeded the initial estimate provided to you, and we sincerely apologize for any frustration this may have caused. Regarding the issues you mentioned with the installation of the windows, we take full responsibility for any mistakes or deficiencies. We assure you that our team has already been informed of the situation, and we have scheduled a return visit to address and rectify the problems you've encountered. Our goal is to provide you with a final result that meets your expectations and fulfills our commitment to quality. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to us directly.
Reply created 20 Jun 2023
Review from Customer of Verdun Windows And Doors
Rating: 5 out of 5
Review left on 19 Jun 2023
Door to garage
Installers were efficient. I did have ask them about automatic closing of the door by inserting pins into hinges. For a white door it has a definite blue hue to it compared to white trim.
Answer from pro:
Hi there, thank you for the very nice rating and review. We appreciate your diligence in notifying our installers about the self-closing hinges and ensuring that the installation was fully completed to your satisfaction before they left your home. Regarding the color of the door trim, please note that it comes primed and not painted. This allows homeowners to paint it in the color of their choice to suit their preferences.
Reply created 20 Jun 2023
Review from Francis Vachon
Rating: 5 out of 5
Review left on 13 Jun 2023
Another Job well done
Eric and his crew did a fantastic job installing our new patio door, only took a few hours and we are very please with his work. Thank you so much
Answer from pro:
Thank you Francis!!
Reply created 14 Jun 2023