Verdun Windows And Doors

Rating: 4.7 out of 5

Verdun Windows And Doors reviews (1710)

  • Review from Nicolas Bourgogne
    Rating: 5 out of 5
    Review left on 26 Oct 2022

    Really happy with new windows

    We just had all of our windows replaced. The entire process, from booking a sales representative all the way through to the installation was very professional, polite, and friendly. Special kudos to David and his crews who were very accommodating during the installation! Now, I might just need a new door...

    Answer from pro:

    Hey Nicolas, thanks so much for the great review and for highlighting the Verdun team members who worked on your window replacement. We are thrilled to hear how pleased you are and look forward to working with you again when you're ready to replace your door. Hope you are enjoying and benefitting from your new windows already!

    Reply created 27 Oct 2022
  • Review from Joseph van Blokland
    Rating: 5 out of 5
    Review left on 25 Oct 2022

    Replaced all windows and patio door at cottage

    Did a wonderful job in half the time it was supposed to take. Benoit's team took everything away and cleaned inside and out. Great problem solving and attention to detail. Did a walk through and addressed a few windows that were a bit stiff to open. Gave me tips and tricks to maintain the windows, and said he'd come back if there were any issues. Very satisfied.

    Answer from pro:

    Hi Joseph thank you very much for the great comments and feedback for your installers, we greatly appreciate it.

    Reply created 26 Oct 2022
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 24 Oct 2022

    Window replacement

    Installers 10/10 exceptional. Sales 0/10 Timeliness 0/10 Had to wait 13 months, had to take four days off from work. Had to pay heating cost percentage to tenants.

    Answer from pro:

    Hello Mary, we apologize for any delays or difficulties in completing your project to your full satisfaction. We trust that the work is now completed and you are pleased with the finished product. Please get in touch with us to let us know which order this is referring to so we can learn and make improvements from your experience.

    Reply created 25 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2022

    Fantastic precision job!

    The workers who came were friendly, dedicated and attentive to details. We were so impressed with the workmanship and the can-do attitude of David, Phil, Joey and Jack. They went beyond the extra mile to complete a difficult job (with odd shaped windows) and we are blown away by the beauty of their work. We would highly recommend this company.

    Answer from pro:

    Hey thanks for the fantastic review and for taking the time to recognize your installation team for their great work. We really appreciate you recommending Verdun!

    Reply created 24 Oct 2022
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 11 Oct 2022

    Basement windows

    Ordered 2 basement windows on February 22, 2022. I was told installation would be in June or July. I called in August ... was told there was a problem with the machine that makes these windows. The new tentative month was September. I called today, October 11th and was told they are "in production". I never received a call from Verdun to update me on my order. I feel good customer service includes letting a client know about delays.

    Answer from pro:

    Hello, we apologize that we've let you down and that any delays were not properly communicated. The moment your windows are ready for installation we will reach out to schedule your installation. We apologize for the wait.

    Reply created 12 Oct 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Oct 2022

    Worst installation and service ever

    Do not ever sign with Verdun. Or if you do, ensure you have someone from quality who comes after. Company did not respect their contract and installed a smaller window than what I had signed for. All windows were poorly installed, and finition is awful, poorly done and after 5 months of back and forth, they are coming back. Each call and each email took an hour of my time and I had to start over each time. Meanwhile, they installed doors. With no surprise, they screwed up and now have to come back again. No acknowledgement of my complaints, no apologies. Total nightmare.

    Answer from pro:

    Hello Mel, we are sorry to read that you are unhappy with the work done and response to your concerns. We have acknowledged your complaints and apologize that there is work left to do to make this right. We have already scheduled our return appointment to make these corrections and look forward to resolving your concerns.

    Reply created 12 Oct 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 5 Oct 2022

    French doors removed - Patio door installed

    From start to finish - with Sale associate Aymeric to installation crew AMAZING -Arrived on time -Efficient -Pleasant - like they enjoy what they do (which makes customers happy) -Clean up - minimal for me Definitely recommend

    Answer from pro:

    Thanks for the great review of your patio door replacement!! We are very pleased to hear how well everything went and that there was little to no clean up for you afterwards. That's certainly how we expect all of our installations to go. Enjoy the new door!

    Reply created 6 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2022

    Two new windows

    4 stars because it took almost a year for the two windows to arrive. Windows themselves are very nice. Dan, the installer, working by himself, went above and beyond to finish the installation after an 11 hour day. Very happy with how they turned out.

    Answer from pro:

    Hi Peter, thank you for the great feedback for your installer, we are very pleased to hear you are happy with his work and with your new windows.

    Reply created 5 Oct 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 4 out of 5
    Review left on 28 Sep 2022

    Windows & Doors

    Installer Benjamin was fantastic! Professional, friendly, knowledgeable! He arrived at time promised and was efficient in his workmanship!

    Answer from pro:

    Hey, thanks for letting us know! Glad to hear all went well!

    Reply created 29 Sep 2022
  • Review from Ronald MP
    Rating: 2 out of 5
    Review left on 24 Sep 2022

    Window and door installation

    Sept 24, 2022. Totally dissapointed with Verdum Windows. Ordered 2 windows and 1 door on Aug 6, 2021. was told to expect installation on late Oct or Nov. Windows (Ground floor Living room and Upstairs Bedroom). Windows were installed on May 4 2022. Screens were provided fo the opening windows in the bedroom but not for the Living room. I was told it would be dropped off as soon as it was ready. Still waiting !!!. Door was partially installed on June 16, 2022. The alarm contact was removed with the old door and not replaced. The installer told me to call my alrm company and have them install a wireless door contact without knowing any thing about my alarm systm. Trim for panel beside door was not done. The installer at first denied that it was on the work order and then said he did not know how to do it. There were 2 futile attempts to finish the job on June 27 and July 19. Finally some work was done on Aug 9 but the job was not well done. A complaint to my salesman has not resulted in a satisfactory resolution. I am also waiting for a piece of aluminum promised to complete the door sill. On the advise of my salesman I purchased a retracting screen door in June but have been unable to install it as I am still waiting for them to finish the door sill. Received voice mail on Aug 26 saying all the parts were on order ( no details) and she would call me next week to schedule an appoint .....no call yet. Received an email on Aug 29 that they are "expecting an ETA of Nov 29, 2022. As the days are getting shorter and darker earlier I felt that I should not wait any longer to reinstall the light beside the front door. Because of the type of material used and the way it was installed the light cannot be installed properly but at least I now have a workin light. I chose Verdon because of the reputation they enjoyed at the time I placed my order however my experience has been a total dissapointment.

    Answer from pro:

    Ronald we apologize for this disappointing experience and look forward to resolving the outstanding concerns on our schedule appointment next week.

    Reply created 5 Oct 2022
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