Verdun Windows And Doors

Rating: 4.7 out of 5

Verdun Windows And Doors reviews (1710)

  • Review from Denise Perrier
    Rating: 4 out of 5
    Review left on 23 Sep 2022

    Windows

    Excellent client service. I recommend Verdun Windows and Doors.Initial job was botched Verdun was super in honouring the issue. The follow-up has been well done.

    Answer from pro:

    Hello Denise, thank you for giving us the opportunity to make it right for you and for sharing your experience.

    Reply created 23 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2022

    Window and Doors Installation

    Cody and Landon were wonderful. Very respectful and efficient. The finishing was great and my neighbours now have a quote appointment based on their work. Thanks so much team!

    Answer from pro:

    Hey Chelsea, thanks so much for the great feedback for your installers! We hope you love your new windows and doors and really appreciate you showing off their work to your neighbours!

    Reply created 22 Sep 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 17 Sep 2022

    Whole house

    Amazing work! i am very satisfied with the team that came and installed the windows very professional and clean work. It changed the look of the whole house

    Answer from pro:

    Thanks for letting us know! We are very grateful for the feedback!

    Reply created 19 Sep 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 8 Sep 2022

    Replacement windows

    Verdun replaced 2 windows in our home. Jody was the installer. He was on time, personable and extremely professional. Jody did an amazing job replacing the windows working efficiently while explaining the entire process. When finished, he ensured we knew how the windows worked and how we could remove them for ease of cleaning.

    Answer from pro:

    Thank you for your great rating and review! We are so thankful that all went well and that you received great service and a great finished product from Jody. Thanks for sharing!

    Reply created 9 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2022

    Window replacements with high performance product

    Verdun replaced all of the windows on the first and second story of our detached home. The quality of service was exceptional throughout the process, from placing our order, to scheduling, to the installation itself. The windows are beautiful, energy efficient and functional. The installers were excellent and went above and beyond to ensure our satisfaction.

    Answer from pro:

    Hey Chris, thanks for the awesome feedback! We are so pleased to hear how pleased you were with the entire process and are very thankful that you took the time to share. Thank you for recommending Verdun!

    Reply created 7 Sep 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 29 Aug 2022

    General door installation

    Good quality, great service, very professional team. We will definitely go with them for our windows. I recommend Verdun windows and doors.

    Answer from pro:

    Hey thanks for the great rating and review. You will love our windows and will benefit from their industry leading efficiency ratings for years!

    Reply created 30 Aug 2022
  • Review from audrey giles
    Rating: 1 out of 5
    Review left on 23 Aug 2022

    Incompetence to the highest degree

    Almost 2 years ago, I had my doors and window replaced by Verdun Windows and Doors. I was happy with them. Until I realized that I had had them for almost 1 year and despite them appearing locked, many of my windows (including on my ground floor) were not actually locking. For the past year, it has been total madness in getting them to fix the problem. They have been unable to fix some of the problems, despite visits from FIVE different people. Further, on their Feb. 28th visit, they BROKE a window pane and haven't yet fixed it (6 months ago)!!! My advice: go with a different company.

    Answer from pro:

    Hi Audrey, we apologize for this recent experience and are sorry that we've let you down. Our most senior and experienced inspector was at your home this week to make note of any and all concerns that require corrective action and has provided the instructions to the technicians who will be making the necessary repairs and adjustments. We look forward to correcting this for you and trust that you will be pleased with the results.

    Reply created 25 Aug 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 17 Aug 2022

    Front Door & side window

    We have been waiting for almost 18 months for our door and window. There has been very minimal communication from Verdun and the sales rep Michel, any updates we have received have turned out to be false. For example in January 2022 we were told the door would arrive in three weeks and installed a week after receiving it. After waiting 6 weeks we called for an update: the door hadn't been shipped, the door hasn't even been completed, they have absolutely no idea when it will be ready because they're still waiting for parts (ie it hasn't even begun being built). After receiving an apology from Michel promising to "make things right" we've not received our door, not received any updates, we're still constantly the one's reaching out. We have called and emailed multiple times but everyone keeps pushing us off telling us to speak with Michel who is borderline unresponsive. I've asked to speak to a manager, and either no one is available or as always they say "we'll get him to email/call you" which never happens. I've asked for the contact number for the manufacturer to get an update from them and they will not give me the number. I've asked for a photo of the door on three occasions for proof that it's even been started, and have never received it. Anything I ask for I'm shut down or ignored, while they hold my deposit as ransom. I am absolutely disgusted with how I've been treated by Verdun. My review on google was the only one that hasn't been responded to, yet I was asked by Michel to change it. They won't acknowledge the post publicly but they will privately ask me to remove it. What. A. Joke. I tell everyone I come in contact to boycott this company as they treat their clients like absolute dirt. They have in now way shape or form made anything right and that apology meant nothing at all.

    Answer from pro:

    We are incredibly sorry for your experience and for the way you feel you have been treated. Your door has missed every ETA that has been provided, this is not in dispute and we share in your frustration that it is yet to be received or installed. Every ETA and update that we have received from the manufacturer we have in turn provided to you. If there is no update to provide then we typically would not reach out. This may seem like bad service or that you are being ignored, we assure you this is not our intention and that we are providing the best service that we possibly can to the customers who we have updates and products and installations that are ready and available now. We remain fully committed to providing you with your beautiful custom door, a professional installation of the highest quality and 25-years of warranty service should there ever be a need.

    Reply created 19 Aug 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 12 Aug 2022

    Patio door part replacement

    Replacement of part that was damaged on original patio door. Great professional and friendly service.

    Answer from pro:

    Thank you! Glad to hear that was handled to your satisfaction!

    Reply created 15 Aug 2022
  • Review from Customer of Verdun Windows And Doors
    Rating: 4 out of 5
    Review left on 10 Aug 2022

    The only reason for the 4 rating is that I had to wait approx. 7 months to get the door installed

    The installers were very efficient and extremely courteous. Such a shame that it takes so long to get the door one the order is placed.

    Answer from pro:

    Hey there, thanks for the great comments and feedback about your installation team. We're sorry about the delays, we wish that the door was ready sooner as well. We hope you love your new door and consider the finished product well worth the wait.

    Reply created 11 Aug 2022
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