Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2021

    Washer

    The delivery gentlemen were very professional and ensured my washer was hooked up correctly. They tested to make sure the hoses were connected properly. This was excellent customer white glove service

    Answer from pro:

    Hell V VAN, thank you so much for your feedback. We are happy to hear that our delivery service was excellent and our white glove delivery met your satisfaction. Thank you again.

    Reply created 24 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2021

    Appliances for Kitchen renovation

    Cory was excellent! When I phoned with my desired list of appliances, he went to bat to help me get them at an affordable price including warranty. This is the 2nd time in the last 10 years that we have done a kitchen reno, the last at our previous home, and I have bought from CAS both times because of their service and price. Even with Covid, their ability to deliver on time was unhindered. Highly recommend!

    Answer from pro:

    Hello, thank you so much for your feedback. We are glad to hear that we are able to meet your needs and provide an excellent overall service. We look forward to doing business with you in the future.

    Reply created 24 Mar 2021
  • Review from Mario E
    Rating: 5 out of 5
    Review left on 17 Mar 2021

    Excellent Service

    The men were on time, very efficient, an excellent job! The installation was tricky, getting the washer rand dryer to the location in our house was a challenge. They removed our old appliances and took all cardboard with them. Just a job well done.

    Answer from pro:

    Hello Mario, your feedback is greatly appreciated. It is excellent to hear that our service was great and we were able to meet your satisfaction. Thanks again.

    Reply created 24 Mar 2021
  • Review from Elnaz Eidinejad
    Rating: 0 out of 5
    Review left on 16 Mar 2021

    Technician did not bother to show up without notice

    zero customer service... I purchased a washer and after 6 weeks it stopped working, I have been trying for days to reach the customer care team, but no one would answer the number.

    Answer from pro:

    Dear Elnaz, We are sorry about your washer experience. Notice should have been sent out for any issues you should be aware of making sure that you are home. If you have any concerns or still need service please reach out  Would you please kindly contact our Reviews Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, I cannot find an order under the name provided here. Regards CAS

    Reply created 19 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 16 Mar 2021

    Fridge delivery

    Everything went smoothly from order to delivery. I was kept informed of a minor delivery time change. The delivery team was very friendly and efficient. Would highly recommend this company!

    Answer from pro:

    Hello customer, thank you very much for your feedback. We are happy to hear that your delivery went smoothly. We look forward to your future business. Thank you.

    Reply created 24 Mar 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Mar 2021

    KitchenAid Wall Oven

    Purchasing the product was a good experience....the sales staff were professional and helpful. Delivery was in good time, however I guess the delivery service just drops off the item...they do not unpack it or inspect it.

    Answer from pro:

    Hello, thank you very much for your feedback. We are happy to hear that the purchasing and delivery service was great. We are thankful for your business. We look forward to doing future business with you. Thank you again.

    Reply created 24 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2021

    Fridgedaire Stove

    Salesman Stuart was very helpful with our needs and decision. Delivery men were very good and knowledgable and showed up at time they were scheduled to deliver. Very satisfied all around and will return here for any future requirements.

    Answer from pro:

    Hello customer, thank you for your feedback. It was a pleasure providing you with an excellent service. We are happy to hear that our overall service was great. We look forward to doing business with you in the future. Thank you again.

    Reply created 24 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 15 Mar 2021

    Range

    Purchased new stove, the sales guy promised it would be delivered by March 2nd (2 weeks), before taking non refundable payment. Didn’t get delivery until March 15th. Later found out that delays are industry wide due to COVID, willing to cut them some slack, but salesman should not of promised early delivery. All worked out in the end, as tenant is not moving in until the 20th.

    Answer from pro:

    Hello customer, thank you so much for your feedback. We apologized for the delay on one of your appliances, due to the impact of the Covid-19 pandemic there have been many appliance shortages from manufacturers. We are happy that we were still able to provide you with an excellent service.

    Reply created 24 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2021

    New appliances

    I have ordered appliances with CAS several times. Everything always goes smoothly, from putting the order together with the sales rep, and through to deliver. Prices are always the best. I will continue to use them.

    Answer from pro:

    Hello Ed, your feedback is greatly appreciated. We are glad to hear that we were able to provide you with a smooth and excellent overall service. We look forward to doing great business with you in the future. Thank you again.

    Reply created 24 Mar 2021
  • Review from Nishit Shah
    Rating: 0 out of 5
    Review left on 15 Mar 2021

    Damage new products and bad customer service

    Really bad service from CAS. I will never recommend CAS to buty anu products. Its customer service is also irresponsive.We bought 3 products from CAS in 2021: 1)Gas Stove 2)Ventilation 3)Refrigerator 1) Gas stove's digital screen is popped out and not flat. 2) On Ventilataion hood we found scarctches. 3) Refrigerator is not cooling enough from first day. all appliances are brand new and still we faced lots of problem. When we call customer service then they are also not giving proper answer about next steps. I never recommend to purchase any item from CAS. Its waste of money and waste of time.

    Answer from pro:

    Dear Customer, We regret to hear the issues you have experienced with CAS regarding your order. May we please have your order number so we can look into this further. Thank you CAS

    Reply created 19 Apr 2021
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