Agha Mujtaba Hussain
Rating: 0 out of 5
worst company in the world
I got a laundry machine from the company and found the sales representative very pushy he did not mention that sales were final even though it was not a open box item. I bought a laundry machine which will be a second one to be intalled in my basement. But after checking with 2 contractors for installation I found out that the electrical system in the house will not support a second machine. When I called Canada Appliance they said yes you could return it just need to send an email to use will charge 25% restocking fee and delivery charge. But latter got an email from them that the sale is final if that is the case why do you have a returns system and how could they arbitrarely decide what is returnable even though it is not being used and is brand new. I would go best buy or amazon next time as they do not have issues like this.
Answer from pro:
Thank you for your review. Please note that our Return Policies are noted both on our website and on the invoice you were provided. Our apologies for the initial miscommunication about your return request. Unfortunately, the Customer Care team that you talked with does not have the authority to make that decision and should have advised that our Returns department will advise you of their decision.
Reply created 20 Feb 2018