Canadian Appliance Source reviews (5184)

Very good service and excellent price. Salesman very efficient and courteous. Have been looking for this range hood for sometime now and was surprised at the low price. Would probably use them again

We worked with Ajay Chibber (Dufflaw location). He put together a great package for us, including a Bertazzoni range, that came within our budget. It was great working with him - knowledgeable, and not pushy - and we don't hesitate to recommend his services! We are meticulous in researching costs and CAS always came in with the best prices and greatest flexibility for payment/delivery.

I did a bit of internet research and came across this company. I had trouble choosing between three models and so I gave the store a call. They were busy but called back within five minutes and a salesperson, Louis Samonas, took a lot of time explaining the various models to me and helped me pick the right one, which by the way was not the most expensive one. I find appliance shopping strsssful, after all it's a major purchase that will be with me for years and I will definitely call these guys again. Hector

In the process of updating our kitchen and looking for new appliances so my friend highly recommended Canadian Appliance Store. The staff (Louis) was very knowledgeable, polite and professional. He answered any questions I had and provided advice and guidance. Great experience

Mr. Johnny helped me finding a proper washer and dryer for my old set replacement, including removal of the old set, installation of the new set and taking away the old set from the home. He spent a lot of time responding to my inquiries and demands, including night and weekend. Thanks Johnny for your hard working and efforts!

Awful experience. Called to buy a dryer. They promised to install it, but didn't. I asked three times if the final price included installation. All three times their sales representative said yes. I even told them the existing dryer was over 40 years old. Sadly, after all was said and done, they should have asked me just ONE question: Is the current dryer hard-wired or with a dryer plug? They didn't. Ultimately, when the delivery guys came, they immediately said that they couldn't install the new dryer. I asked them why. They said because the existing dryer is hard-wired. They didn't know how to do it. 1) THEY are the professionals. THEY should understand THEIR business. THEY need to ask the right questions. 2) Had they told me up front that they could not install the dryer, that's okay. I would have said thank you and found another company who could. 3) THEY broke their contractual promise. They said three times that they would install the dryer, but didn't. Now I have to find an electrician to install the unit; an entirely unexpected and unnecessary expense. Yes, they did offer to credit the installation charge, but that's not the issue. That credit MUST be returned. It's not their choice under the circumstances. All I asked is for a fair proposal from them; however, it was virtually impossible to get them to call back, even though they always said they would. Again, awful, awful experience.

Purchased a BBQ at the end of June, was told by the salesperson it would take one to two weeks. I have waited four weeks so far and still haven't received my BBQ that I paid for in full in June. Called again today and was told maybe next week. I will never purchase another thing from this store and I would never recommend it to anyone.

Jamie was very helpful helping me chose the correct frig. He was very knowledgeable, professional & courteous and was very patient as we reviewed the pros & cons of several different brands for my particular situation. The showroom was bright with the various brands of products well displayed. I found the refrigerators very competitively priced. The delivery service was very professional as well. They advised me of the window of delivery time the day before, confirmed it the following morning and again one hour before their arrival. The 2 fellows were very prompt, courteous and efficient in handling the new frig as well as removing the old frig from the basement. Overall, from beginning to end the whole process progressed like a well oiled machine. Thank you!

DO NOT BUY FROM THIS COMPANY. HORRIBLE CUSTOMER SERVICE!!!! ONCE THEY HAVE YOUR MONEY - THEY DON'T CARE. I'VE BEEN WAITING OVER A WEEK FOR A REPLACEMENT OF A STOVE THAT WAS DAMAGED AT THE FACTORY. BEWARE IF YOU CHOOSE TO BUY FROM THEM. REGARDLESS OF PRICE - PAY THE EXTRA FOR GREAT CUSTOMER SERVICE.

The sales Johnny Wang is very professional. Very kind and patient. Knowledgeable with good suggestion. Got very good price and excellent service. Will be the first choice next time I buy appliances.