Dear Alex,
I am writing this email to thank-you and acknowledge the exceptional service you provided us with the purchase of our refrigerator. In the store, you were knowledgeable and I appreciated your "no pressure" sales approach. When I had to call you back later in the day, you were available and responded to my call immediately.
What puts you in the top professional category are your actions after the refrigerator was delivered to my home. My husband and I were having difficulties assembling the door handles. I called you and when the store closed, you drove over to my home and assisted us with attaching them. We were grateful and very impressed. Thank-you for all your assistance. Needless to say, when we are in the market for another appliance, we will be seeking you out.
Sincerely,
Marilyn Trudel
Ottawa, ON