Canadian Appliance Source reviews (5184)

I was doing some research for a Samsung refrigerator and a induction stove , Canadian Appliance Source was the most reasonable on the price and the salesperson Morgan Sutherland was very efficient and trustworthy,knowledgeable about this product I would certainly recommend him George McDONALD

I would (and already have!) highly recommend the CAS on Merivale Rd in Nepean. After my stove broke unexpectedly, I drove to Ottawa with my pickup looking for a replacement. Morgan Sutherland was great to deal with, finding a lovely stove within my not so big budget. We had it loaded up, home and installed that day!

Had a look around Ottawa and this was by far the cheapest and most knowledgeable appliance store in the city. The sales guy Morgan was very knowledgeable and advised me on the best options to meet my needs. He advised us not based on the "most expensive options" like other stores but on what we really needed based on our family and lifestyle. Thoroughly recommend this store and the sales associate and I will most certainly go back in the future.

I recently purchased a new house and it didn't come with a fridge or stove. I knew what I was looking for (in terms of features), and as an analyst I started doing my research. I went to all of the appliance sales stores, pricing out what I wanted. I then went to CAS, which to this point, I didn't even know existed. I chatted with Morgan Sutherland and he started looking on their website, finding me the best solution. He didn't try to up sell or "salesman" me , which I always appreciate and get exceptionally annoyed with (ice/water, french doors etc). He found me exactly what I wanted and the price I wanted. To be sure I was getting a good deal, I checked one more store, and they couldn't even come close to the price that Morgan gave me. Morgan took my deposit, and said I would be getting an email with further instructions for paying the balance and arranging delivery. All of the above was great. Their delivery (3rd party) does leave a little to be desired. Overall my experience was great, and I would, hands down, go back to Morgan for future purchases because of the price, service and ease of doing business.

I was in a search to replace six of my major home appliances and contacted Adib who was a sales rep I worked with in the past. He was incredibly quick to respond and offered many appropriate options making my decision process much more efficient than it would’ve been on my own. There was a wide array of selections with CAS and the showroom displayed the products well. I was also provided with reasonable payment options and when there was a question or concern post-delivery, Adib was also prompt in returning my inquiry. The overall experience was positive and for anyone hoping to make an appliance overhaul like me, I would certainly recommend checking out CAS.

Canadian Appliance Source has the worst customer service I have ever experienced. It's very easy to say you had a good experience with a company when nothing goes wrong, but being able to say you were treated well when you have a problem is the true test of a good company. If I could give a minus on their service I would. My dishwasher arrived, I signed for delivery, delivery people did not offer to unpack the item. The next day my installer unpacked the dishwasher only to discover there was a huge dent in the front of the door. Needless to say I did not have it installed and of course paid the installer as if he had actually installed the item. I simply could not believe the attitude of the person at CAS that I spoke with. I had to fill out a CAS Return Form and seek approval for a new dishwasher. I was told I should have unpacked the dishwasher while the delivery people were there! CAS eventually "approved" my return and after a week I received a new dishwasher. It was apparent that the first dishwasher must have been a returned item or floor model as the packaging on the second item was far superior to the first. Of course I could not have known this as at the time I had no comparison. Because they sent me a damaged item I was a) out of pocket for the first installer; b) had to take additional time off work and c) had a dishwasher sitting in the middle of my condo for over a week preventing other work being done during my move-in. In the end, the small $150 I saved on the price versus other stores was erased and it cost me more than if I had bought it somewhere else. I would never use this company again. And for future appliances I will only deal with a company that offers deliver AND installation - there simply is better accountability that way.

Bought on line my vent & had it sent to my cabinet maker. when installed in my house it did not work, called 4 times and got no satisfaction. They always said someone will call for service but no one would come out to Port Dover to repair it. Do not buy anything from these people on line, they source out their service work and really do not care about the sale once its done.

I called the store to ask about an offer I saw online and Angelo answered. He was very friendly and knew his product. Offered to stay on hold while I tried to reach my husband. He gave me a very good price for the product and assured me that I was buying the best product on the market. He was super friendly and professional. I would definitely ask for him again if I need any other appliances.

I left messages to several stores. Philip Costa from the Canadian Appliance Source returned my call promptly and was extremely professional and a pleasure to deal with. Great advice. Great prices. Very much on top of things. So far a 10/10 for service. I will update my review once the appliances get delivered. As a real estate agent I deal a lot with suppliers and renovators, and so far I would definitely recommend Philip from the Canadian Appliance Supply Store in Toronto

i would highly recommend Dan Thorenton at Merivale Rd store. He was very informative, courteous and helpful. As I was purchasing numerous kitchen appliances, he got me the best deal possible. I had done comparative shopping and knew the brands I wanted and the prices I wanted to pay. I saved more than I had anticipated. I had to email him numerous times regarding pickup. He always replied promptly and answered my questions. This was a good shopping experience.