Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 May 2010

    electric range

    After deciding on the model range that I wanted,I shopped around for the best price. The CAS ad promised delivery in five days. When I called, I found out that delivery was five days AFTER AIC GET IT IN. I consider that part of the ad deceptive. That being said,they were a pleasure to deal with. They had by far the best price. They promised to deliver the stove in my time frame and kept their word. They delivered it promptly and professonally. Staff were always courteous and helpful to me. Overall, I had a positive experience with CAS.

    Answer from pro:

    Hello customer, Thank you very much for your feedback. We are happy to hear that you were provided with the best possible service. Thank you for choosing CAS. kind regards, CAS

    Reply created 27 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2010

    Dishwasher and BBQ

    I just recently bought a new dishwasher and BBQ grill from Canadian Appliance Source. All I can say is that I am thrilled with them! Great customer service, quick delivery and everyone I had spoken to was so nice and knew exactly what I needed. Would definitely use them again and recommend to a friend!

    Answer from pro:

    Hello, thank you very much for your feedback. We are happy that you were provided with the best possible service. Thank you kindly, CAS

    Reply created 27 Apr 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Apr 2010

    Cook top

    They had a relatively rare size of cook top needed for our condo and it was at a good price. The on-line order page is confusing as to whether the order has been processed and it took a couple of calls to figure out what was happening. I picked it up a it felt as though I was imposing on the staff to actually show up to pick up the item.

    Answer from pro:

    Hi Joel, Sorry if someone was having a bad day. Most of our customers do receive excellent customer service. Really do hope you give us a second chance and purchase from us again. Store Manager

    Reply created 25 Nov 2010
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 27 Apr 2010

    Gas range

    I wanted to buy a range on clearance but didn't want immediate delivery because I wasn't ready for it for another 6 weeks. Sent email, no reply. Called and the sales guy said no problem, go ahead and order online there will be a place to register when you want delivery; then just call when you want it shipped. There wasn't a place for scheduling. Sent email again to confirm what I was told. Next thing I got was an email from the shipper saying it would arrive in 2 days. Called the shipper to stop shipment. Emailed again. No reply. I don't know where my range is. I'm frantically trying to make a space in the room for this range. It could have been so easy if Sales just checked and replied to email.

    Answer from pro:

    We apologize that no one communicated with you and we will share the information with our team to prevent this from happening again. CAS

    Reply created 23 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2010

    purchased a KitchenAid 36" gas top

    I had decided on a KitchenAid 36" gas top but didn't know which model to choose. I received good advice and am very satisfied with my purchase. When I compared prices, Canadian Appliances were considerably cheaper than all other suppliers for exactly the same model. They also delivered when they said they would. Helene, Toronto

    Answer from pro:

    It was a pleasure providing our services to you. Thank you for your kind words. CAS

    Reply created 23 Apr 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Feb 2010

    Purcahased Washing machine and Stove

    Good price but do not expect any service from this company. Incredible rude staff and ignorant. Their delivery people are even worse, they were not willing to even put my old appliance to the side so the new ones would go in their place. I will never deal with them again.

    Answer from pro:

    Thanks for bringing this to our attention, we apologize for the service you received at CAS. We will discuss this with the appropriate staff members. CAS

    Reply created 23 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2010

    New dishwasher

    I'm startled to read the mixed reviews here, given the positive experience I had. I purchased a floor model dishwasher, only to be told by the (thankfully honest)installer that my old one was reparable. I had the old one repaired, and returned the new one to Canadian Appliance source. They were polite and professional throughout both transactions. Moreover, the dishwasher I purchased from them was $150.00 cheaper than I saw it elsewhere. I'll be buying from them again.

    Answer from pro:

    Our customers' happiness is our number one priority, so we appreciate your review.

    Reply created 23 Apr 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Dec 2009

    Gas cooktop

    After much work to find the right gas cooktop, CAS was quick and efficient and found me a product that I was very happy with, at the best price (for the same product!) as compared to other dealers. I appreciated the honesty and care that the rep took to make sure I was satisfied. NOTE TO ALL, when looking for an appliance, order at least a month in advance because back orders apply equally to all dealers and waiting is just part of the process. Thank you AK.

    Answer from pro:

    Thank you for your positive review. We appreciate your business. CAS

    Reply created 23 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2009

    Jenn- Air Range

    I found this Jenn-Air range on this website, delivery was 2 days after purchasing. I had a very pleasant experience with the staff. I cant believe how much money I saved. I definitely will be a return customer.

    Answer from pro:

    Dear Customer,    Dear Customer, We would like to express our gratitude for your time and business. We apologize for the delay in responding, and we would like to do business with you again in the future. Regards CAS 

    Reply created 25 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2009

    kitchen appliances

    After doing an intensive search, I found canadian appliance source the best price. They carry all the same products that the big companies have, but only cheaper. The delivery was fast and easy. Great to deal with too! Will definitely recommend to others.

    Answer from pro:

    Dear Customer,  Thanks for shopping with us. We strive to keep our prices as low as possible and to give you the best shopping experience possible. Apologies for the delay, we look forward to working with you in the future.  Regards CAS 

    Reply created 25 Mar 2021
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