Durabuilt Windows & Doors reviews (220)

Review from Customer of Durabuilt Windows & Doors
Rating: 5 out of 5
Review left on 6 Oct 2020
great job
Wish there would be more services like yours! At the preliminary meeting, we discussed all the necessary work, chose color options the final price. The master like a real professional finished the work and removed all the garbage after himself. I definitely recommend it!
Answer from pro:
Thank you for your kind feedback! We are glad that you had an awesome experience and hope that you love your windows!
Reply created 8 Oct 2020
Review from Customer of Durabuilt Windows & Doors
Rating: 5 out of 5
Review left on 17 Sep 2020
Exterior Reno
Durabuilt Windows had a big part to do with our exterior renos. We switched out our old windows for beautiful black framed windows provided by Durabuilt windows. The knowledge and customer service provided by the company from beginning to end was impeccable.
Answer from pro:
Thank you for the great review - we are thrilled that your window replacement went as envisioned! We hope that you are enjoying your new windows!
Reply created 8 Oct 2020
Review from Customer of Durabuilt Windows & Doors
Rating: 0 out of 5
Review left on 8 Sep 2020
Spotting inside all my windows
Bought my house with Coventry and 2 years later while cleaning my windows, realized they all look like they are dirty in between the glass, that is a factory issue and now they don’t even get back at me, paid ove 500000$ in my house and that’s what I get. Durabuilt guys came to look at the windows and agree there was an issue , mark them all with black marker and now I have dirty windows with a black mark in each.
Answer from pro:
Hi - we are sorry to hear about your experience and would like to investigate further to remedy this matter. Please email: marketingsupport@durabuiltwindows.com with your name, number and address so that we can do our best to help you! Thank you for choosing Durabuilt and we hope that we can turn your experience into a great one.
Reply created 8 Oct 2020
Review from HomeOwner
Rating: 0 out of 5
Review left on 12 Aug 2020
New home 2018
I purchased a new home in late July of 2018 with Durabuilt windows installed. This spring 2020 I noticed one of the windows in my living room had a little bit of fog build up in the top corner but assumed it was just with the normal changing of temperatures and it would go away. At the end of June I noticed it had gotten worse and also 3 other windows had the same issues. I contacted my builder and they told me to contact Durabuilt windows for a fix so I did. I looked online and saw the warranty is for 2 years which I thought would be good because we took possession of the house less than 2 years ago. Durabuilt got back to me a week later and said they would only cover the windows but I would have to pay for the labour charge because the home builder had purchased the windows in February of 2018. I took another look around my house at each window and found a total of 7 windows ( out of 16 in my house) that need to be replaced within 2 years of my possession date and am also told I need to pay the labour to have these windows fixed. I can only assume the rest of the windows will fail also. Seems like poor quality windows and poor service from Durabuilt.
Review from HomeOwner
Rating: 0 out of 5
Review left on 15 Jul 2020
New construction 2008
9 windows supplied by Durabuilt Edmonton. During first year one window failed, replaced on warranty, it leaked. New installer came, remarked that the previous pane was cut too small and was wrong type of glass. (Not Argon Gas). Last year we had two windows fail, had them replaced under 50% warranty’s. With labour cost the warranty is negligible. Durabuilt requested credit card at the time of initial call. Actual billing occurred a year later, they still had our credit card information on file, put it through without providing any invoice. This year we have three more sealed units fail. Included is the initial unit that was replaced. I am getting another supplier replace new units with triple pane windows now. The price is very comparable to the Durabuilt price charged under 50% warranty and for double pane windows. Customer Service and quality of material gets a failing grade.
Answer from pro:
Thank you for taking the time to provide your feedback. We appreciate the time it took you to fill in your concerns of your unfortunate business experience. We greatly apologize for the inconvenience caused. Could you kindly please provide your full name and/or order reference number so we can investigate this further and get back to you with a resolution? Thank you again for your comments. We hope that you will give us another chance to serve you.
Reply created 15 Jul 2020
Review from Customer of Durabuilt Windows & Doors
Rating: 0 out of 5
Review left on 9 Apr 2020
Sales Consultant messed up my order and now won't fix it
Absolutely terrible customer service. The sales consultant I've been working with put the wrong specs on my order form and foolishly I trusted that he did his job properly. Now that I've received my $2,000 patio sliding door, Durabuilt won't do a thing to help solve the problem because "I had the chance to review and sign the contract and catch the error before the order" Sorry Durabuilt, but if your salespeople can't take an order properly and then their solution is "Go sell it on Kijiji and then call me when you want to order a new one" that is just terrible customer service. I highly do not recommend using Durabuilt Windows and Doors if you're doing a home renovation of any sort. Also, the fact that they don't have reviews enabled on your Facebook page is very indicative of the quality of service they offer.
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Mar 2020
Outstanding Customer Service and High Quality Windows
We had a small project to replace a few windows where the frames had been rotting out. We learned about Durabuilt's renovation division so contacted them. All of our interactions were impressive! From the initial meeting with Steve, who was very responsive and came to our home to assess our requirements and make professional recommendations on what to fix/what to replace; through the contracting , scheduling and admin process; to when Ryan and Ben installed our windows - we were impressed with the knowledge, focus on customer service, and high degree of professionalism of this team. And we love the windows! They are a key feature in our bathrooms now.
Answer from pro:
Hello BKollman! Thank you for leaving us such a wonderful review! We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.
Reply created 6 Mar 2020
Review from Meridee Seitz
Rating: 1 out of 5
Review left on 1 Mar 2020
condensation in between panes
we were originally very pleased and recommended them to our friends. slowly our windows are fogging up. We are being charged over $700.00 to have 3 of them fixed. the worst part is this will continue to happen. they have a 20% fail rate and when you spend thousands of dollars on windows and they don't tell you this and we are on the hook for this. Do not use this company. research other window companies and ask about this problem.
Answer from pro:
Hello Meridee, thank you for taking the time to write a review. We sincerely apologize that your experience didn’t match your expectations. We are always looking to improve our customer service and our overall client experience. This review has been forwarded to our client support team but if you could also please send your contact information to connectyou@durabuiltwindows.com, we will have our team contact you. We would love to make things right if you give us another chance.
Reply created 6 Mar 2020
Review from Customer of Durabuilt Windows & Doors
Rating: 4 out of 5
Review left on 19 Dec 2019
Windows and Installation
Durabuilt 's provided windows and installation services to replace our main floor and basement windows. If not for the minor issues with basement windows, I would have given 5 stars. Steve and the installation crew were open to the feedback and took good care in addressing my concerns with the basement windows. I hope that the provided feedback will help Durabuilt provide even better services to the future clients. Overall, I am happy with the decision to hire Durabuilt for their services and would recommend supporting local windows manufacturer for your future windows replacement project. Durabuilt, target for five star.
Answer from pro:
Hi - we apologize for taking so long to respond to your review. Thank you for the feedback you have provided - Steve is always looking for ways to improve and better his team, I will pass on the kind words. We hope that you are loving your windows and thank you for supporting local!
Reply created 8 Oct 2020
Review from Customer of Durabuilt Windows & Doors
Rating: 5 out of 5
Review left on 13 Dec 2019
Window installation
very professional and did a wonderful job in such a short notice. we appreciate everyone's efforts to get this done before Christmas. Cleaned up as they went along. Merry Christmas
Answer from pro:
Hello! Thanks for taking the time to share your humble opinion on Durabuilt Windows and Doors. We take pride in giving outstanding products and service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to do business with you again and please bring all your friends and family. We will ensure they all enjoy the same quality of product and service as you have.
Reply created 16 Dec 2019