Montorio Homes Ltd

Rating: 3.6 out of 5

Montorio Homes Ltd reviews (90)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2017

    Entire home

    Montorio built our house, which we purchased as a spec home. We got the walk through to fix everything, and they were very willing and open to any minor fixes that we noticed. They have also been excellent at dealing with any follow up minor fixes even after we moved in.

    Answer from pro:

    We are so glad you are happy with the purchase of your new home. We are always here to help, should you need anything in the future.

    Reply created 7 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2017

    Warranty

    I have had the pleasure of dealing with Montorio for a water leak. I know a water leak is not usually something enjoyable, however I have had the best possible experience. I noticed a water leak and our house is now 3 years old but I did not know what to do so I contacted my builder Montorio. Even though it may or may not be a warranty concern I was responded to immediately with instructions of what to do and an appointment. The day of the appointment came and right at the 10am booked time the gentleman showed up at my door. He investigated and repaired the issue and even went so far as to clean the staining from my roof and make me feel confident that the issue was resolved. He was kind and courteous. Between Angela and the repair gentleman I was very happy with the service and I no longer have a leak or any damage. Thank you Montorio!

    Answer from pro:

    Thank you very much for your feedback, it means a lot to Montorio Homes. I am very glad we were able to assist you.

    Reply created 21 Jun 2017
  • Review from S Joy
    Rating: 5 out of 5
    Review left on 19 Jun 2017

    New home build and warranty service

    We are delighted to inform you that it has been a pleasant stay at our new home so far. We would like to extend our immense gratitude for your immediate response during our power shut down due to the fire in the power meter. We recognize the fact that a big danger was caught on time through your provider lexland electronics. Once again thank you so much on behalf of our whole family.

    Answer from pro:

    Thank you very much for your feedback, we are pleased your experience has been a pleasant one!

    Reply created 19 Jun 2017
  • Review from A. Hawrys
    Rating: 5 out of 5
    Review left on 16 Jun 2017

    New home

    We have enjoyed our Montorio Home. We love the space and layout as well as the exceptional service and response times on our service requests in the past year. Thank you Montorio team.

    Answer from pro:

    Thank you for sharing your experience with Montorio Homes. We are glad you are enjoying your new home and wish you many happy years there!

    Reply created 18 Jun 2017
  • Review from Daniel pipke
    Rating: 0 out of 5
    Review left on 1 May 2016

    Terrible service, no communication

    Montorio homes has terrible service. We are still waiting for rough grade two construction seasons later (all the other houses on our block from other builders already have final grade). Getting someone on the phone or to call back is next to impossible. There are enough other builders on the market that I would never recommend anyone to build with montorio.

    Answer from pro:

    Hi Daniel, Rough grade is a difficult, frustrating and lengthy process. When we spoke a couple weeks ago we did confirm that your home was on the list for a touch up due to some settlement. We also feel that your home is top priority to get completed; once the touch up is complete the City will have to reinspect. Hopefully this is resolved very quickly. Please do not hesitate to contact the office if you have questions - we are here to help. Have a great day.

    Reply created 9 May 2016
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 21 Mar 2016

    Possession May 2014

    Built a new home with them. Process with sales lady was great, although she's not with them anymore. She was honest and truthful, which is far from what I can say about quality control after possession. Build was ok. Having lived in it for 2 years, we can now truly write an honest review. Caulking around windows have cracked open on almost all windows. Landing to our door was dropped by 2 inches which they refuse to fix. We believe there was no footing placed underneath the landing prior to.we are just starting our landscaping this year because it took us over a year to get our rough grade completed, due to Montorios lack of professionalism. Long story short, retaining walls were required because we have a walkout. They were not installed at the time of build, nor were we informed at the time of build that they were required. The president of the company had agreed to have them put in at no cost if we wanted to purchase the materials. We agreed, however, when we inquired about using proper methods to ensure proper drainage, they decided they didn't have time for it anymore and that they weren't responsible for it- evebthough it shows on the plot plan that they had, prior to the build, that it should have been connected to the house. I know someone in another community who had the same issue, and montorio finally agreed to have the retaining walls put in for them, free of charge. When I inquired about this, they said they were unable to discuss someone else's situation with me. its upsetting to know that we have spent so much money on our home, only to have to spend more money because of this builders mistakes. Other deficiencies: window flanges installed broken with broken flanges and built over. -holes in plywood sheathing framing were not fixed and siding built over it. -basement stairs lopsided, eventhough was pointed out during walk throughs. -deck built with noticeable slant (not the slope required for drainage)- was not taken care of, even after numerous conversations about it. -painters never fixed everything after walk through. -Quality Contol (Jim M) comes off as very nice because he knows how to talk, but after possession, there really is no "quality control" done. If the president can come to our house, and promise to have or retaining walls fixed for us, and then go back on his word, but do it for someone else, I would say these are not the types of people you want to be investing your money in to build your home.

    Answer from pro:

    I am sorry to hear that you are still dissatisfied with the retaining wall situation in your new home, as you mentioned this has been ongoing for a couple years now. As we have discussed with you the retaining walls were not included in the contract as part of your new home, but we did offer build a standard stacked retaining wall at no charge for you. When you requested additional specifications and discussed your construction expectations of that retaining wall we were no longer able to provide that for you at no cost. Some of the other details in your email are new, and some of the other items were inspected and found to be in acceptable condition in comparison to our high quality standards. Please feel free to contact us and we can discuss if there is something we can do to help you. Respectfully, Montorio Homes

    Reply created 29 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Single Family

    We purchased is west Edmonton and had no issues with our build. The builder was very accomidating and allowed us to make the changes we wanted to our home. Our sales person left halfway through the build and then had to deal with Rick. He was great and took the time to explain things to us in detail. We would defiantly recommend Montorio and Rick.

    Answer from pro:

    Thank you so much for sharing your experience! Montorio Homes

    Reply created 12 Feb 2016
  • Review from Darren Gould
    Rating: 0 out of 5
    Review left on 28 Jan 2016

    Walker Summit

    In a word.......RUN. We made the biggest mistake of our lives building with this company. They used unskilled sub trades on our home and then tried to make excuses when we pointed out the mistakes, many of them code issues. Three years later and we still don't have the eleven (11)pages of pre move in issues repaired or finished. Do they respond to phone calls, NO Do they respond to emails, NO. Do they keep the promises made, NO Almost a month taken off work to accommodate trade days to fix the move in issues and re visits when they don't show or cant repair or don't want to. No site supervision of any sort, blueprints wrong time and time again, meetings with the build manager and owner who again blame everyone else but Montorio. Don't even walk in the show home, save your money and your health and find a builder who cares. Email me at darrengould@msn if you want the truth on this company and the promises they make. To tell you the whole story I would need a week, as what is here doesn't even scratch the surface.

    Answer from pro:

    Hi Darren, I apologize that you still feel that way after 2 years of you living in your home. We have spent a lot of time reviewing your home with you and your wife over the past 2 years, on the phone, during several home visits, meetings with Alberta New Home Warranty Program and countless emails all trying to meet your expectations and demands. All deficiencies that were noted throughout the walkthrough, warranty period and from the Alberta New Home Warranty inspections are complete, with the exception of one being completed on Feb 11, 2016 and one in the spring of 2017. Montorio Homes has done everything we can to try to make you and your wife happy in your beautiful new home and unfortunately what you are expecting us to do far exceeds our policy and procedures as well as industry standards and the Workmanship and Materials Warranty. We wish you and your family all the best. Respectfully, Montorio Homes.

    Reply created 12 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2015

    New house build

    We had a very good experience building our home. We had a few adjustments to the house plans and that was an easy change. Drawings were easy to understand and follow. We didn't have to do many supplier visits but we were asked along the way if any changes were necessary or if we wanted to look at the samples. Overall they were great to deal with, very friendly, professional and efficient. The only things we struggled with was trying to get the last minute finishes by the trades after we took possession. There were things that were unfinished and our site supervisor had troubles getting them to show up to complete the jobs. as a follow up to my original posting, we have had multiple service companies come out and a few more called to book appointments with us to come and finish. We had the stereo people come out today quite by surprise and bring us the system we thought we were originally getting but were told was an upgrade that cost more. We were not going to buy it at this time but now we have it! I am in love with our Montorio home and will love it for years to come.

    Answer from pro:

    Thank you so much for sharing your experience!

    Reply created 12 Feb 2016
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Sep 2015

    Building a house

    We have recently built with Montorio homes and we are in love with our house! Unfortunately from day one their customer service has been awful. We were lead to believe that they are there for you and will help you whenever you need it... But in reality we felt left behind and felt like their last priority. Waiting for a week for a response to an email is absolutely unacceptable.. Even if they don't have the answer yet just a quick I'm looking into it to feel acklowledged would be great. Even now living in the house our final grade has failed twice so we have yet to start our landscaping even thought our neighbours are completely done and didn't move in too much before us. For things that have been damaged from day one don't rely on them to replace it. This was our first build. If we do it again it will not be with Montorio.

    Answer from pro:

    Thank you for your business Amanda.

    Reply created 8 Sep 2017
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