Montorio Homes Ltd

Rating: 3.6 out of 5

Montorio Homes Ltd reviews (90)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Apr 2018

    New Home Build

    All the standard specifications Montorio has, seem to be really good. The work done also looks really good. Only few small things here and there which can get missed we're left. But we will let them know in later period of covered warranty. Few things that I faced that was off was that when we decided to get our appliances and not their preferred vender we were left stranded with few electrical problems as that was not their standard specification according to them as the appliance they provided didn't need them. So that was one big issue I had to face. One of the best things was the sales people. They were really fantastic. Always ready to help and fun to talk to. Kristy and Nadia both helped a lot.

    Answer from pro:

    Thank you for your review Chirag! I am glad to hear that you are impressed with the quality of your new home. I have looked into your file and am pleased to see that the electrical issues you encountered have been rectified. I would encourage you to touch base with our Warranty Department to address the items you believe were missed, so we can resolve that for you. It is great to hear that you had a fantastic experience with our Stales Team. We pride ourselves on having a knowledgeable yet approachable and fun Salespeople who are able to help with any and all aspects of the process of planning and building your home!

    Reply created 1 May 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Mar 2018

    Our experience

    I would be misleading if I said everything was perfect through the home buying/building process. Like any home building experience we faced quite a few bumps along the way right from foundation stage to the final walk through. With that being said, all our major concerns and issues were rectified in a proper manner by Montorio. My only complaint was the severe lack of communication due the high turnover of the sales team. For example, we never received any updates in the crucial building stages of our home and the total building time was much longer than anticipated (15 months). With that being said, the overall construction and final product exceeds expectation. Montorio goes above and beyond in terms of finishes and minor detail. We are extremely excited to finally be in our dream home.

    Answer from pro:

    Thank you, Matt & Tevra, for your review! I am very glad that, although there were a couple bumps along the road to building your new home, that the ultimate outcome was that Montorio Homes surpassed your expectations. We are incredibly proud of the quality of our homes and are very happy that we were able to deliver this to you and your family. We strive to ensure that our homeowners are kept in the loop throughout the entire process of building with us and will definitely take your experience into account, moving forward. We wish you the very best and hope you enjoy your dream home for many years to come!

    Reply created 22 Mar 2018
  • Review from Customer of Montorio Homes Ltd
    Rating: 5 out of 5
    Review left on 15 Feb 2018

    Custom build

    Great customer service. Very accommodating during the building process. Awesome at custom work which is hard to find in a builder. Was able to see the progress during the construction and was pleased with the trades that Montorio selected. Enjoyed a lot of their standard options with the house, quality products. Overall very happy

    Answer from pro:

    Thank you so much for taking the time to write this review. We are so glad you are pleased with the process of building your new home, and ultimately how your home turned out. We pride ourselves on our ability to customize our homes to fit whatever our clients are looking for, so we are happy you were able to take advantage of this feature. We hope you enjoy your home for many years to come!

    Reply created 22 Feb 2018
  • Review from Erin Martin
    Rating: 5 out of 5
    Review left on 21 Dec 2017

    New home

    My husband and I just built our new home in trumpeter. After carefully looking at all the builders in the area it was quickly clear to us montorio was the company to choose. Our house is even better than we had ever imagined and we are thrilled with the quality of work and the finishes of our new home. Any problems along the way where dealt with in a timely and professional manor.

    Answer from pro:

    Thank you for your review, Erin! We are very glad you chose us to be the builder of your new home and that we lived up to your expectations! We hope your enjoy your home for many years to come.

    Reply created 22 Dec 2017
  • Review from Customer of Montorio Homes Ltd
    Rating: 5 out of 5
    Review left on 14 Dec 2017

    New duplex

    Bought new home after a divorce, everyone was so helpful, no pressure, always responsive to any questions. Explained the house thoroughly and showed genuine concern for the quality of the home for me .

    Answer from pro:

    Thank you for your review! We are so glad everything went smoothly for you and you were able to move into your home on schedule. We strive to ensure that the process of buying a home lives up to our customers' expectations and are very happy we were able to meet yours! Enjoy your new home.

    Reply created 18 Dec 2017
  • Review from neglis caceres
    Rating: 5 out of 5
    Review left on 23 Nov 2017

    20514 128 avenue

    Very happy to be in our new Montorio Home, everything was designed and made by the professional of the construction. also the staff who help us with the applying process. thank you guys for helping us to feel special. Neglis & Oscar

    Answer from pro:

    Thank you, Neglis & Oscar, for your kind words. We are very glad that you are so happy with the quality of your new home. It was our pleasure to assist you throughout the process and we wish you every happiness in your Montorio Home!

    Reply created 27 Nov 2017
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 20 Nov 2017

    New Home

    The house looked amazing. Some hiccups here and there but Kristy and sadja were very helpful! Thank you for all your help

    Answer from pro:

    You are more than welcome! We are pleased that we were able to resolve the hiccups you encountered, resulting in you being very happy with your new home. Thank you for being a valued Montorio Homes customer.

    Reply created 22 Nov 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Sep 2017

    New Home

    Quality and workmanship are great. Sales people at the showhome were awesome. Customer service has been excellent. Have recommended Montorio Homes to friends and family. So far I'm very happy with my home.

    Answer from pro:

    Thank you for taking the time to write this review! We are very glad you are happy with your new home and the service you have received. We would also like to thank you for your referrals!

    Reply created 25 Sep 2017
  • Review from Jonathan & Kayla
    Rating: 5 out of 5
    Review left on 26 Aug 2017

    Home Purchase

    We had great service buying our home through Montorio Homes. Derrek, from the Trumpeter show home, was very helpful to us. He was professional and worked hard to keep us happy. Sam, the manager, also went above and beyond to meet our needs and clarified any information that needed to be clarified. So far we are very happy with our choice to choose Montorio for our first home!

    Answer from pro:

    Thank you for taking the time to review Montorio Homes! We are very glad we were able to assist you with the purchase of your new home. We believe in going above and beyond to serve our clients, to ensure their experience is a great one. Please do not hesitate to contact us, should you need anything in the future. We wish you all the best in your new home!

    Reply created 29 Aug 2017
  • Review from Ken Banks
    Rating: 0 out of 5
    Review left on 23 Aug 2017

    DO NOT RECCOMEND THIS BUILDER

    They do not stand behind there product and there warranty and customer service employee is a very ignorant woman. She has instructed me to make a complaint to Alberta New Home Warranty before they will fix an improperly finished wall that was brought to there attention at are 1 year walk thru. ABSOLUTELY PATHETIC!!! Thank you for pointing out how many times we had to have things fixed thru out the year. This is one of the reasons we waited till the final walk thru to address the wall. We already had enough of our days off swallowed by all the different repairs that had to be made. The other reason we waited is because the wall is hard to see unless the sun is shining thru our stairway window but when it is the wall looks absolutely ridiculous. On our 1 year walk thru the sun wasn't shining so your handyman didn't think it was a big deal BUT when he came back to fix some of the other issues the sun was shining and he couldn't believe how ridiculous it looked either. At that time he told us they would have to re-skim, sand and then come back another day to PAINT. The next day I get a email saying that you will re-skim and sand but your not responsible for paint "touch ups" ????? At which point I asked how a WHOLE wall that was improperly dry walled can be considered a touch up???? I said I expected the complete job to be done properly including paint. This is when I was told to make a complaint to the new home warranty company if I didn't like it. The next day I contacted your warranty lady and said yes I wanted the re-skimming and sanding done and would take up the paint issue with new home warranty at which time I was rudely told that you would be be doing nothing until you received the report/complaint from new home warranty. Yes we had lots of issues thru out the year that had to be resolved .... yes they were resolved .... yes it just takes 1 rude employee to tarnish a businesses reputation. I cannot for the life of me understand how your company thinks all of this is worth a coat a paint???? I will be more than happy to revise this review once you have completed the last repair that was brought to your attention on our final walk thru. If you are someone reading this that is considering buying a home from this company then the repair has still not been made so BEWARE !

    Answer from pro:

    Thank you for submitting your concern. It should be noted all drywall deficiencies should be documented at the time of Certificate of Possession, or soon after in order to have a one-time repair performed. You have always been very diligent about submitting your service requests, with pictures, and our question is why this defect was only brought to our attention one day prior to your warranty expiration date? We actually attended your residence on 6 different occasions, to make repairs over and above our regular scheduled appointments and, out of courtesy, regardless of the delay in reporting the drywall defect, we did offer to repair the drywall to a paint ready state, as per the warranty provider (ANHWP), and you declined our offer. At this point, we have done everything we can do to remedy the issue, therefore, we encourage you to go to the warranty provider to submit your claim. We have gone above and beyond what is expected of a new home builder, to expedite every service request you have submitted, without question. We feel it is unfortunate that, even after rectifying all issues for you, during your first year of occupancy, you have focused only on the one negative issue.

    Reply created 25 Aug 2017
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