Home Improvement People Inc. reviews (573)

We had a great experience with Home Improvement People overall: from the initial meetings with Elia, to the design with Charlotte and the construction with Steve, Mario and Marcus. We appreciated their advice of using an architect pior of giving an estimate, it permitted to get more clarity on the scope of the project and avoid surprises. We created a brand new bathroom, renovated the living room and master bedroom, refinished the basement, among other things. Charlotte understood our vision and provided great guidance and advices at every stages. Steve, Mario and Marcus went above and beyond to deliver the project in time, always willing to try atypical ideas and finding solutions when needed.

In the Fall of 2020, we decided to renovate our basement into a secondary unit. I called 3 different contractors to provide quotes and The Home Improvement People where the last one’s I called – and very happy I did. Elia was our estimator. Elia was very personable and provided an honest opinion of what the scope of work would entail. He suggested we consult an architect to create the desired layout as well as for permits such that he could quote us accordingly. This was suggested in our best interest as it saved money on the permit process and it got us the best realistic pricing with no surprising fees. What we also liked about The Home Improvement People was the inclusion of designer services which made things so much easier. Our designer was Shannon who did an amazing job from the onset of the project. Shannon worked with us on the concept, provided suggestions, assisted with colours/finishes selections, and providing us with renders complete with pricing. Since showrooms were closed when our project was scheduled to begin due to the pandemic, Shannon came to the house with samples – this was great because we got to see the samples up close not just in a picture and made the whole experience that much better. It was great to have her as the designer on our project and highly recommend her services. Our project started on schedule and our project manager was Steven. I cannot say enough about Steven and his crew. From the start of the project to finish (and included some setbacks along the way due to the pandemic) Steven and his crew were amazing to work with. They are a group of very skilled professionals, friendly, and very respectful of the house. They cleaned up every day before leaving which was great. Steven clearly explained the step-by-step process and answered all our questions while also providing some suggestions. The quality of their workmanship is outstanding. We are extremely happy with the result and would definitely use them for any future projects. Fantastic Job HIP and keep up the great work and customer service! Highly recommend!

In Spring 2020, the HIP renovated our master bathroom ensuite. From start to finish, it was a perfect experience working with this company. Elia and Gerhard were thorough, organized, and provided great advice for our project. Our crew, Nadia, John, and Elvis, were amazing, hard working and talented. All areas - tiling, painting, planning the work efficiently, installation of fixtures - were done with a high degree of precision. The crew was also very personable, and they listened closely when we had questions or concerns along the way. They cleaned up well at the end of each day. The end result turned out exactly as we hoped it would, and the whole experience was stress free once we started working with the HIP. Our master ensuite is now the nicest room in our house. We look forward to working with the HIP on future renovation projects.

We were very happy that Jerry was able to squeeze in our partial bathroom reno on short notice. He did a great job replacing our old tub with a new one, and installing new tile and bath fixtures. We're delighted with having our bathroom back in order, looking better than ever. Jerry was very professional, efficient and communicated very clearly about the project. All in all, we paid a fair price and got a great result, and will definitely turn to Jerry & the Home Improvement People for any future projects.

We picked Home Improvement People for our kitchen renovation because of their reputation on HomeStars -- and we were incredibly pleased with the process and end result. Working with Charlotte, the designer, to achieve our functional and aesthetic goals, and then working with Larry, our project manager, on execution was a really great experience. They took care to support every question, concern and idea that we had and didn't stop until we were completely satisfied. They delivered on time and on budget, and not only that -- we're in love with the end result!

Project was discussed and completed on time. Workers employed were skilled and professional,completing any phases of the job on time.The result was a result that met expectations. I would definitely recommend Elia and his team for this type of reno... you get what you pay for!

This is our second renovation with the Home Improvement People. They did our basement 5 years ago and we were impressed and so we decided to go with them again for the revonation of our second floor. This included removing the existing popcorn ceiling/insulation and a total gut of our ensuite and main bathrooms. Larry was the project leader this time. He was easy to talk to and very prompt in his communication. His sub trades were professional and also easy to get along with. For the most part the reno was completed on time. There were a lot of factors (COVID/supplies issues) beyond anyones control that delayed it just a bit. There were other unexecpted problems that were discovered during the demolition (rotting exterior wall). Larry was able to line people up to fix it as soon as possible.. Many thanks to Gabe (tiling), Steve (electrician), Andrew and Jack (demo), Tommy (plumber), Slavik (dywall), Mike (exterior walls and siding) and last but not least Steve and Mike (painters/finishers).

From start to finish The Home Improvement People have been amazing. From the initial sales call with Phillip, to the planning with Eli who always kept my best interest as the top priority knowing I wasn’t walking around with a blank cheque. He always offered his most practical opinion, while still ensuring the job would be done properly. Now, to the true heroes…Christian and Carlos, Just the BEST!! Communication was great, were friendly, easy to work with, professional, followed all safety protocols and were very respectful of the house. They cleaned up everyday they were there. Even after having a few setbacks (in every reno, there’s at least 1), they were amazing and walked me through it, made their best case scenario suggestions and powered through it. The quality of the workmanship was simply outstanding and shows in the final product. I would not hesitate to bring them back for another project. Contractors of the year if you ask me.

This is the third bathroom we have renovated with the HIP. Each time they have been an absolute delight to deal with. Honest and on time and just a pleasure. Thanks HIP!

Philip was helpful providing the quote but I should have asked or more details. I was left with the impression that they could help me pick out materials needed that I had to pay extra for like a magazine or brochure. (Some companies are members at a private store for builders/renovators) There were update extras offered on the quote but were never mentioned afterwards. Eli who was in charge of the job only came twice, once for an initial look and gave me the names of 3 flooring companies, then to drop off the 3 people doing the work. Never heard from those 2 again. Mark and the other 2 were combined carpenters, electrician, plumber, plasterer, painter... I actually expected single trade persons rather than multi-trade, not that thats bad its just what I thought, maybe I watched to much HGTV. I paid over $2000 extra to have the 3 bedrooms and the Kitchen ceiling painted, there are see through spots in the kitchen never addressed, Mark listened to my few complaints but were not addressed. In the end I still had to fix a few things. The job site was never cleaned at the end of the day or week, plaster debris was in the supply vent in the bathroom that we found a week after the job was completed. Then that was it, just an email request for the final payment, no walkthrough, nothing. I felt a real lack of professionalism and a lack of respect. I suggest asking more questions and getting a clear idea of who is doing the work and what kind of assistance they will be providing especially when the quote is mainly labour costs.