Thank you for your candid review Steve, although I have to say that we are a bit surprised at your post. Our notes indicate that our electrician Kevin was on site on January 9th, and was there for over 1.5 hours with you, answering your questions and explaining every aspect of the work involved and working out a plan of how to best approach your renovation. He also provided you with multiple options. You indicated to our electrician that you were happy that we stand behind our work and written guarantees.
Many of our clients know and appreciate that our Electricians are a valuable resource of knowledge, expertise and skill, and are able to provide important information at the planning stages, early in the process. Like most professionals, we do therefore have a fee to attend site for consultation services. The fee that you paid to have a certified professional provide the services that we did, is more than fair. This was explained, and agreed upon by you at the initial contact with our office.
2018 is our 26th year in business. Our company history is explained on our website. After decades of service in our community, we have found that our customers prefer On-Time Service, Written Guarantees, and Upfront Pricing. They also appreciate that all our people are employees (never sub-contractors), and that the people we send to their home or business are Certified, Uniformed, Background Checked, Clean, Drug-Free, and Professional Electricians. The Safety, Comfort, and Security of our clients is our concern.
As for a lower price on the work, one can always find a lower price. We would however question whether the scope of work was identical to what we quoted, and to the same specification. Are we truly comparing apples to apples?
I wanted to address the statement where you said “Captain Electric prefers the big money clients.” This is very untrue. We have a reputation of helping our clients with even very small problems, and also of solving very difficult problems that other electricians will not touch. We serve our clients first, without discrimination.
We are happy to live in a Country where varying views can be expressed freely and openly without reprisals, and where we all have a choice. Thank you for your perspective and review of our services. We wish you all the best. … bw
Reply created 22 Mar 2018
