Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from Tony Barnes
    Rating: 5 out of 5
    Review left on 2 Sep 2016

    Light switch replacement

    We recently contacted Captain Electric after researching electricians on Homestar. We wanted to update several of our light switches throughout the home. We sent a request on a Saturday through their website and they contacted us on Monday morning. We were hoping to get the same day service as advertised on their website, but were informed they were extremely busy that week and the next available appointment wasn’t until that Friday between 8-10am. We were called by 8:15 am to confirm the electrician would be here by 9:00 am. Kevin and Cody were very professional and friendly. We discussed what was to be completed and they went through the pricing and gave us a quote before the work was started. They changed 13 light switches within two hours and confirmed all was in working order before payment was made. Overall, we are very impressed with Captain Electric. We also appreciated the advice from Dave on our initial call on Saturday to discuss our concerns. We would highly recommend Captain Electric.

    Answer from pro:

    Thank you Tony and Carol, we appreciate your comments here on Homestars. You mention that we provided the quote before we started the work. No one likes surprises at the end of a job, especially when it comes to the cost. This the reason for our straight-forward pricing, so there are no surprises. ... Glad to hear that you are happy, and we look forward to being of service in the future whenever you need us. ... bw

    Reply created 9 Nov 2016
  • Review from Customer of Captain Electric
    Rating: 5 out of 5
    Review left on 20 Aug 2016

    200 amp upgrade, install ceilings fans and smoke alarms, and other electrical work

    I contacted Captain Electric to get a quote for a 200 amp upgrade and to inspect the electrical on a pool and hot tub for a property we were purchasing. When I spoke to Diane, she told me about their whole home electrical inspection for home buyers, which would include the requested services and then some. Dave came out and was very thorough with his inspection. Our house turned out to be an electrical mess. The quote for the 200 amp upgrade - which would correct the electrical deficiencies - was very fair and we scheduled the work to commence the day after we took possession. We also opted to have smoke/CO2 alarms installed. The work was scheduled to take place over two days. Dave and his team (Dan, Ryan, and Kevin) did a fabulous job. They were always on-time, always wore their shoe coverings in the house, were so nice and polite to talk to, and in addition to the upgrade, they also fixed other minor electrical problems (like a broken receptacle). On top of their already heavy workload, they made time to install 3 ceilings fans in the bedrooms upstairs for us (and it was a good thing because our furnace broke the day after the work was completed, so we had no A/C). What really impressed me is their commitment to customer service and how willing they are to go above and beyond. The previous owners of the home left a bunch of their garbage behind (including a heavy metal cabinet in the garage). Dave very kindly took away the metal cabinet, broken electrical items, and other items so that we did not have to dispose of them. I'm truly amazed and humbled by how much Dave and everyone at Captain Electric was willing to go out of their way to help us. Truly a fantastic company with fantastic people. My only complaint is that they would not allow us to treat them to lunch! We wanted to show them in some small way how much we appreciated their work, but this review will have to suffice. A big thank you again to Dave, Dan, Kevin, Ryan, Diane, and everyone at Captain Electric.

    Answer from pro:

    Thank you (S.V.). We appreciate your comments and are pleased to know that you are happy with the service we provided. When we perform a detailed inspection of the electrical system, there are almost always some items that are found - that need to be corrected. Making a home safe from an electrical perspective is our goal, bnecause it makes your home safer. ... Keeping your home clean while working there, and performing a full cleanup after the work is completed are an important part of every job that we do. It was truly a pleasure to work for you, and we look forward to seeing you again in the future when you need us. Our Best regards to both of you. ... bw

    Reply created 25 Aug 2016
  • Review from Kelly
    Rating: 5 out of 5
    Review left on 7 Aug 2016

    install light fixtures, label lx panel

    I just moved into a new house and needed a few light fixtures installed. Plus the electrical panel was not well labelled. Kevin and Cody were very professional and thorough. They did an excellent job.

    Answer from pro:

    Thank you Kelly. We were happy to be of service for you. It's always nice to install some new light fixtures to add a personal touch to your home. *** We often find that panel directories are not labelled very well. By tracking circuits we are able to do a more thorough labeling of the circuits. We hope to see you again when you need us. ...bw

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2016

    Great Service

    This was my second time using Captain Electric. Kevin and Cody were in to correct some faulty electrical work and were very courteous and professional throughout the appointment. They explained everything to me as they went through the fixes and offered options for me to choose from. I am very pleased with the service and the work that was done. Thank you Kevin for going over and above and sending me the note regarding the battery!

    Answer from pro:

    Thank you Gale, we appreciate your comments. You mentioned that Kevin and Cody explained options for you. Often there is more than one solution to choose from, and we always offer choices when available. I am glad to hear you were pleased with the service we provided. We look forward to seeing you again when you need us. Thank you for choosing Captain Electric. ...bw

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2016

    New line for over-the-stove microwave and fixture changes

    Cody and Dave came by to run a new electrical line for an over-the-stove microwave, install 9 fixtures, install an arc protector and a surge protector. Unfortunately, my electrical panel is on the opposite side of the house as my kitchen which made their life more interesting. Cody and Dave professionally installed everything and ensured everything was up to code and safe.

    Answer from pro:

    Thank you Marcus. A new dedicated circuit for an OTR (over the range) microwave is a code requirement. It cannot share a circuit with any other items. Sometimes there is a challenge installing new electrical lines in a finished home, but we always will find a solution. We appreciate your comments on Homestars and look forward to serving you again.

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2016

    Enrico the best

    Enrico and his coworker showed up and completed a fixture fix up in the garage which was previously not installed to code and a fire hazard waiting to happen. They had to cut through brick to get it done and did such a neat job you couldn't tell it wasn't original. They also removed a stray electrical wire that went up to the second floor and just hung out in the open (non live wire). Although a brand new hardwood floor was installed over this wire, Enrico and his team somehow removed the wire nearly without any cuts in the floor. They also changed a door bell for me, fixed a light switch and we're just a pleasure to deal with in general. They were extremely patient when we kept delaying the date of work due to family emergency, and best of all, they showed up free of charge when I thought there was an issue with the work they had done(buzzing from another room turned out to be unrelated but they fixed it anyway). Captain Electric says they're the best, be skeptical, and then surprised and humbled after you see their workmanship. Diane is also great in setting everything up. - Daniel

    Answer from pro:

    Thank you for your review Daniel. Our team is skillful at this type of work. These are things that years of experience teach a tradesman how to do. Having a happy client is a valuable thing for any business. It starts with caring about people, and helping people by providing solutions for their electrical needs. We were happy to help. ...bw

    Reply created 23 Aug 2016
  • Review from Rachel A
    Rating: 5 out of 5
    Review left on 5 Jul 2016

    Basement, dining room, stairwell

    Zac and Dan came to our home to fix some builder errors and to add some electrical for us. They were very professional and did an amazing job. We are very happy with all of their work. The price was fair and we feel like we got amazing value for our dollar. If we need any more electrical work done we will definitely be calling Captain Electric again. They were very respectful of our home and cleaned up after themselves. Thanks! Shaun A from bowmanville

    Answer from pro:

    Hi Rachel & Shaun. Thank you for your positive review, we appreciate your comments, and were happy to be of service. We look forward to seeing you again. ... bw

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2016

    New Panel, Aluminum wiring, new circuits

    I called Captain Electric based upon the home star reviews and I needed work completed between the time I closed on a new house and moved in. They were able to schedule the work when I needed them and the work done by Kevin, Dan, Cody, Ran and Zac was exceptional and I am completely satisfied. I would recommend Captain Electric to anyone.

    Answer from pro:

    Thank you Stephen. It was our pleasure to be of service to you. There was a substantial amount of work to be done at your home, taking place over several days. Proper planning was essential in order to meet timelines. We thank you too for your co-operation and decision making, which also makes our days run smoother. Thank you for posting here on Homestars. We look forward to seeing you again when you need us. ... bw

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2016

    Mast/Panel replacement and Basement Rewiring

    We called Captain Electric based upon the home star reviews. We were not disappointed. While the consult visit is not free, they make excellent suggestions and stuck to the price quoted. The work was prompt and timely. Dan, Cody, Ryan and Zach are all utmost professionals who worked tirelessly all throughout the day. The office is also fantastic in arranging permits, dispatch and responding to my queries in a timely manner. The work that they completed went above and beyond what was required. Another thing that impressed me the most about Captain Electric was the clean-up. They left the place immaculate. Captain Electric is not the cheapest, but they offer me and my family peace of mind. Thanks.

    Answer from pro:

    Thank you Andrea, we appreciate your comments regarding our electricians and office staff. Clean-up is very important, we always strive to leave your home in a clean state before we depart. We look forward to seeing you again when you need us.

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2016

    Electricity Repair

    Had several issues with our electrical circuits not working but breakers not tripping. I called Captain Electric and got a same day appointment. They showed up on time and were very courteous and professional, explaining the different costs for call-out, diagnostics and repairs up front before proceeding with any work. They duly identified and rectified the problems, as well as finding another fault I didn't know was a potential serious fire risk. They are fully licensed and insured, and have a 100% guarantee to their work should there be any problem. Should I ever have need for an electrician again I shall certainly use this company.

    Answer from pro:

    Thank you Alison. We were happy to be able to solve the electrical problems you were having. It is very important that our clients understand the procedure to solving an electrical problem. You mentioned ...the "call-out" cost, the "diagnosis", and "the repair" (or repair options). ***Making your home safe is our prime concern. Identifying problems and eliminating them is what we do. We look forward to seeing you again, whether to solve any problem, or to add new lighting or other electrical upgrades to your home. Thank you Alison for choosing Captain Electric. ..... bw

    Reply created 9 May 2016
Get in touch