Drain Com

Rating: 5 out of 5

Drain Com reviews (876)

  • Review from David
    Rating: 5 out of 5
    Review left on 16 Jul 2021

    Backwater valve and sanitary lateral replacement

    I highly recommend DrainCom! We had them install a new backwater valve and replace the sanitary lateral sewer line from the city line to the house. They are one of the best companies I have ever dealt with. They respond quickly and easily diagnosed the problem. They employ highly skilled workers who arrive punctually and do a superb job. They often go above and beyond the call of duty. They are an absolute pleasure to work with and I look forward to working with them again. We have already recommended them to others!

    Answer from pro:

    Hello David! Thank You for your review! We are happy to provide service excellence to all our customers and we appreciate you taking the time to acknowledge our company's efforts. DrainCom Inc

    Reply created 26 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2021

    Honest, reliable, quality

    This is the second time ive used Drain Com for a plumbing related issue. First was for a sump pump replacement and the second for a toilet/septic back up. I really value these guys. They’re honest, caring, and professional. Without a doubt I’ll call them first before anyone else for future issues. I have high trust in them. Thanks to Maria, Yuri, and Val for their help.

    Answer from pro:

    Thank You Gavin so much for a kind words! And thank You for being our loyal customer! Best regards, DrainCom Team.

    Reply created 13 Apr 2021
  • Review from Adam Telfer
    Rating: 5 out of 5
    Review left on 16 Jan 2021

    Great experience!

    Had water coming through my basement floor and tree roots growing in my new house's outflow. Serge came over promptly and was able to diagnose the problem immediately. where other companies jumped to conclusions and pushed the most expensive option, Serge listened and offered many different options. We ended up giving them a big project, but they delivered! Great crew, very professional and we're happy our basement is now dry!

    Answer from pro:

    Thank You Adam so much for taking time and sharing your positive experience. We are so glad you were happy with our basement waterproofing and drain repair service! Thank You for being our customer and thank You for choosing DrainCom! DrainCom Team

    Reply created 21 Jan 2021
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 9 Oct 2020

    Very knowledgeable

    Cracked foundation. They new what to do. Tested everything and gave an educated diagnostic. Offered multiple options. Cheap, medium and expensive. No pressure to do any. They treated this project like it was their house.

    Answer from pro:

    Hello! Thank You so much for taking time and sharing your positive experience. We are so glad you were happy with our service! Thank You for being our loyal customer and thank You for choosing DrainCom! Serge DrainCom

    Reply created 16 Oct 2020
  • Review from Harry Debi
    Rating: 5 out of 5
    Review left on 24 Aug 2020

    Leak from upstairs bathroom to cieling

    Valentin was very prompt, professional, personable and neat. On the first day he did his best to find the leak but it continued. The second day he was able to promptly trouble shoot the situation and solve it. We have no hesitation in recommending this company and Valentin. We found a new plumber for life.

    Answer from pro:

    Hello Harry! Thank You for taking time and posting your review! It We appreciate your recommendation of DrainCom. Thanks again for choosing DrainCom!

    Reply created 1 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    Second Time Using this Company, Excellent Work Once Again!

    This was actually the second time we went with this company. They did an excellent job with a previous job fixing a drainage issue at the front of our house and installing a back flow valve. This time around we needed to do some waterproofing and installation of a sump pump in the backyard of our home. It was difficult to get to as we had no rear or side access to the area. The only access was through the front basement entrance leading to the yard. There were a few contractors that were hesitant to take the job because of this issue, but DrainCom and their crew said they would make it work. And they did! The best part about this company is their dedication to customer service and their prompt and professional communication. We live in the United States currently and because of the pandemic, we were not able to come home to be there in person to deal with the renovations. DrainCom made it very easy for us to communicate and manage the project remotely and were very understanding of our situation. We highly recommend this company for all drainage and waterproofing work!

    Answer from pro:

    Dear Ian! Thank You for taking the time to share your experience. It is rewarding to know that you were so happy with the service provided. And big thanks from all of us at Draincom !

    Reply created 10 Aug 2020
  • Review from Rob C
    Rating: 5 out of 5
    Review left on 17 Jun 2020

    VERY SATISFIED - THEY STAND BEHIND THEIR WORK FOUR YEARS LATER

    In 2016 Drain Com did extensive exterior foundation waterproof work and also replaced 17' of old ceramic sewer pipe under my basement floor. All work was done very professionally and as promised at the time. Four years later we found a problem related to their work, it was a simple oversight but required costly excavation and plumbing repairs. Within 3 hours of my afterhours call Serge showed up, he owned up to the problem right away and paid for everything to be fixed to my satisfaction. I couldn't ask for better after sale support than that. I would use these guys again without a doubt. Thanks Diana and Serge for the great response.

    Answer from pro:

    Hello Rob! Thank You so much for taking time and sharing your positive experience. We are so glad you were happy with our service! Thank You for being our loyal customer and thank You for choosing DrainCom! DrainCom Team

    Reply created 8 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2020

    Full Plumbing Audit & Repair

    Val from Drain Com is a professional. When he arrived to address my issue and saw that the scope was well beyond what was expected - he advised me as to what was involved before he started. I accepted the revised estimate and he spent pretty much most of the day satisfactorily bringing my repairs up to spec. He worked very hard and you can see that he’s very knowledgeable and does his job very well. The project was completed on time, as promised and everything was cleaned up thoroughly with no up-selling. I’ve been using Draincom for the past few years now this company is definitely my GOTO guys for all my plumbing needs - for both residential and commercial jobs. Everything on the team seems to be very knowledgeable, friendly and helpful. Again there’s no other plumbing companies I would use other than Draincom. A special thanks to Santina & Vlad as well for always being there to address all my plumbing needs!

    Answer from pro:

    Thank You Raymond for your review! It's rewarding to us knowing that our customers are satisifed with the work that was done. Thank You again! DrainCom Inc

    Reply created 18 May 2020
  • Review from Mary MacDonald
    Rating: 5 out of 5
    Review left on 20 Mar 2020

    Sump pump & inside drains installed

    Service and staff excellent, knowledgeable and hard-working. Thanks to Santina, Serge, Peter & Vlad, work coordinated and done quickly without a problem. Inside drains and sump pump installed and working well. Highly recommend.

    Answer from pro:

    Thank you Mary very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs. Thank You! Serge Draincom 905-238-6800

    Reply created 26 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2020

    Sump Pump install

    Woke up to my sump pump dying on me and resulting in water overflow from the storm drain. Looked up some companies on Home Stars and came across Drain Com. Reviews looked solid so I called them. Sandhani was quick to help in trying to understand the situation and quickly moved to getting one of the plumbers to contact me. I was called in the next hour or so by Valentin and he was helpful in providing guidance on how to proceed. A little expensive with the cost for parts (I did not do any research on similar models but it was urgent) but I decided to go ahead with the install. Valentin was very friendly and helpful and made sure to take his time in installing the unit properly. As soon as Valentin left, I had a small issue with the unit and Valentin was quick to offer to come back and immediately looked into it (not fault of install or unit). I had a great experience here and will be utilizing this company in the future for any other plumbing related matters. Thanks!

    Answer from pro:

    Thank You for taking the time to share your experience. It is rewarding to know that you were so happy with the service provided. And big thanks from all of us at Draincom !

    Reply created 19 Mar 2020
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