Drain Com

Rating: 5 out of 5

Drain Com reviews (873)

  • Review from Yevgen Glushko
    Rating: 5 out of 5
    Review left on 31 Dec 2019

    Victorian style tab faucet

    I had a Victorian style tab faucet leaking. So I hired DrainCom to replace the faucet for new one. The new Victorian faucet I purchased was a different from the previous one. It could be a challenge to replace it because it requires more openings in the tub. However, Sergey did a great job customizing and adding one more opening in the tab. We also went to Rona to purchase additional connections and pipes to make it works. The installation was completed even I did not believe it would be possible. Such a professionalism and going above and beyond. Going forward I am recommending this company to my family and friends.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain repair needed Thank You!

    Reply created 2 Jan 2020
  • Review from Fei
    Rating: 5 out of 5
    Review left on 15 Dec 2019

    Shower faucet replacement

    My shower faucet was broken, so needed repair. Called DrainCom and asked for Val to set up appointment. Val did some repair work for my kitchen pipe a year ago, and his fix was truly a fix, and no more leaking water. This time Val arrived on time. He always put on shoe cover before entering house. He fully examined current shower faucet and explained the work needs to be done. He really knows all plumbing products. It wasn't a quick replacement, complicated with cutting pipes and reconnecting and sealing. Impressed by his quality work and professionalism. After repair he also cleaned debris and ensured everything was in order. Highly recommend Val for his master plumbing work. Company's supporting staff are very friendly and willing to help.

    Answer from pro:

    Thank You Fei! Appreciate the kind response. We look forward in helping you in future projects. Glad your problem is resolved . Have a great day! DrainCom Team

    Reply created 17 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2019

    Plumbing

    Valentyn arrived almost immediately when we called with an emergency. His work was efficient and the work quality was excellent! He had all of the parts in hand to replace some old fixtures, and was able to make repairs. Valentyn left the worksite neat and tidy when the work was completed. I would strongly recommend Valentyn and Draincom for anyone with plumbing or drainage concerns. John W. Leaside

    Answer from pro:

    Thank you John for your review! It's rewarding to us knowing that our customers are completely satisifed with the work that was done. DrainCom

    Reply created 4 Sep 2019
  • Review from Marta
    Rating: 5 out of 5
    Review left on 23 Jul 2019

    Exterior Waterproofing

    Had exterior waterproofing done on my detached home, both sides of the house, the week of July 16-19, 2019 . Alex estimated our job and he was very thorough, professional, and knowledgeable. We chose DrianCom based on positive reviews, thorough assessment of our job, and best quote (obtained 3 quotes in total). It took 4 days to complete our job. The crew of 3 worked very hard and long hours. The crew was very polite, professional, and cleaned-up nicely at the end of each work day. We highly recommend DrainCom. We had a very positive experience. If you choose DrainCom, please treat the crew well, especially if they are working outside and in hot weather - offer drinks, buy snacks/food (i.e., Tim Horton's, Pizza), and offer them to use the washroom. Thank you DrainCom for your excellent customer service. Marta & Robbie

    Answer from pro:

    Hello Marta and Robbie! Thank You so much for taking time and sharing your positive experience. We are so glad you were happy with our service! Thank You for choosing DrainCom and have a great weekend!!! DrainCom Team

    Reply created 26 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2019

    WATERPROOFING

    I was impressed!!! In short period of time, price twice as less as any other companies offered. AND THE MOST IMPORTANT FOR ME - ACCURATE see photo ( they put tarp on my driveway before start digging, and removed after, so driveway was as clean as before) AND PUNCTUAL ( promised to start at 8:30am so by that time they started, promised 1 day -DONE in 1 day). RECOMMEND to everyone! QUICK, EFFICIENT, ACCURATE, GOOD PRICE! P.S. Anyone , please E-mail me for more info

    Answer from pro:

    Thank you for the great review and recommendation Ed! It was a pleasure working with you Santina

    Reply created 8 Apr 2019
  • Review from Vlad K
    Rating: 4 out of 5
    Review left on 12 Jan 2019

    Fixing leaking pipe in the laundry room

    I had water overflowing from one of the open pipes in my laundry room so I called Draincom to take care of it which they did this week. I was told they would have to remove the tiles, dig a hole to find the pipes and fix whatever they find. Since they didn't know what's going on below the tiles/floor and how deep they would have to dig into it, they said it would take all day to complete and gave me an estimate of just over $2000. When they removed the tiles, they discovered an existing pipe. The area around the pipe they found was about 1 by 4 feet and only half a foot deep. The pipe was clogged so they decided to replace it and fix up the connections. This was much easier than they and I anticipated and the job took only half a day to complete (they started at 9am and left at 1.30pm. The 2 guys who performed the work were very polite and did an excelent job. There was a disagreement regarding the pricing since the entire process took much less time than anticipated but the company was able to work it out with me.

    Answer from pro:

    Thank You Vlad For Your for your Review!

    Reply created 7 Mar 2019
  • Review from Lisa
    Rating: 5 out of 5
    Review left on 13 Oct 2018

    Absolutely GO TO Plumbers

    Will is one of the most reliable plumbers I have ever used. I now exclusively use Draincom. Will only recently replaced my under sink plumbing but I decided to replace counters and my sink to single bowl and he had to essentially use the parts for the double-bowl to reconfigure everything. I am very distraught by the Homestars warning. Ignore it. It is not my experience and it appears to me it is not indicative of what actual clients would have to say. Draincom stands behind their work. If they need to come back they do.

    Answer from pro:

    Thank You fir your kind words!

    Reply created 5 Dec 2018
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 29 Aug 2018

    Valve replacement and supply line re route.

    Will is an amazing plumber neat, meticulous polite and knowledgeable a true professional. Came in tackled a difficult problem and did an amazing job. Have used the company three times and they have been great.

    Answer from pro:

    Thank You for your kind words and for calling Draincom!

    Reply created 5 Dec 2018
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 31 Jul 2018

    Installed Toto Washlet

    Draincom came and fixed a few things for us: 1) A plugged clay pipe 2) Installed a Toto Acquia IV toilet with washlet 3) Installed a shower set by Hansgrohe There was a bit of an issue with a small leak after the install but they came back the same day the problem was noticed and it was fixed right away.

    Answer from pro:

    Thank You so much for your opinion!

    Reply created 5 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2018

    Clear blockage fix leak

    Valentyn is good guy and a professional, working me into his day, communicating well, and arriving as promised. On the job, he was not rushed - took all the time necessary to do the work right, and test that there were no leaks and the blockage was clear. Also gave me tips on keeping it clear in the future. Will definitely use DrainCom again for any plumbing needs in the future.

    Answer from pro:

    Kristin Thank You so much!

    Reply created 5 Dec 2018
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