Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Diagnose Leak and Replace Faulty Toilet

    Woke up to find water dripping into our front hall closet with what looked like liquid from the upstairs drain pipe. Michael came over promptly and quickly figured out the cause of the leak, giving us immediate peace of mind that it was not something too serious. He was very personable and easy to deal with, presenting us with all the options for fixing the problem with detailed pricing. In the end we opted for the lowest fuss solution, whereby he replaced our faulty toilet with a brand new one from his own ready to go inventory.

    Answer from pro:

    Hi SD in Toronto - Waking up to find water where it should not be is not pleasant. We are glad that we were able to get to the problem quickly and offer you options. We give our customers as much information as possible so that they can make the decision that best suits them. All of our Technicians arrive with fully stocked vehicles so that the work can be carried out quickly and efficiently. Thank you for your wonderful review and enjoy your summer! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    excellent toilet repaired

    I had a problem with our toilet in our condo.So I used the condo's plumber and the repair was not done with right parts so it never worked right.I called in Water works to the rescue and Michael did a great job fixing it.We now have a perfect working toilet.We are very pleased with the service we recieved. Angela in Downtown Toronto

    Answer from pro:

    Hi Angela in Downtown - It must be frustrating to call in a repair person, only to discover the repair was not done correctly. We value your time and we get the work done efficiently the first time and we stand behind our work with a solid warranty. Thank you for calling on us! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2012

    Dishwasher installation

    We used Water works on this occasion to install our dishwasher. The men were so neat and were very good.They did a nice job putting in our Bosch dish washer.They even followed up with me after their installation to see if everything was good.Their office even got us the service number for Bosch because the letters on the front were starting to wear off.Thank you to everyone at Water works for a job well done.

    Answer from pro:

    Hi Cheryl. Thank you for calling on us to install your dishwasher and for your compliments. It is our pleasure to go the extra step for our customers. We would be most happy to assist you with any plumbing issues you may have in the future. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 11 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2012

    Fix Faucet

    I called the company, they come on time. They were very nice and did a good job. We are very satisfied with the company and we will call them again

    Answer from pro:

    Hi James in Mississauga - We are so happy that you are happy with the plumbing work we did for you. It would be our pleasure to work for you again. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 10 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2012

    replace our toilet

    I had Water works install a new toilet in March of this year.I wanted to wait and see if the toilet would perform and it does. The old toilet would often clog and we haven't had any problems with the replacement. Their service is excellent and they are a pleasure to work with. AG,Toronto

    Answer from pro:

    Hi AG in Toronto - Thank you for your positive review. We understand your "wait and see" statement. But we also want you to know that we guarantee our workmanship. We stand behind our work and the products we use, so please do not hesitate to call on us at any time. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 10 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2012

    Faucet,ceiling leak,and sink drain fixes

    Thank you Michael for the great service you provided.I just would like to mention that your service was fantastic.You found that mystery leak in my cieling when all along I thought it was the shower.Also we love the new brushed nickel faucet you installed in our kitchen.Our house is now in great shape. Thanks, Kassandra

    Answer from pro:

    Hi kas in Richmond Hill - It was our pleasure to work in your home. Leaks can be sneaky like that and that's why we are so diligent when evaluating plumbing problems. Enjoy your beautiful new faucet! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from Tim
    Rating: 5 out of 5
    Review left on 4 Jul 2012

    Installed our faucets

    We loved having Water works to our home.The plumber Michael was very knowledgeable and excellent and did a great job pointing out the reason for my problems and the work that should have been done to prevent them from happening. He did a bunch of repairs for us and one of the repairs was even done for us @ no charge. It cost a bit more than some other plumbers, but given the quality of the service and it is well worth it and I would use them again. If you want quality work done right the first time, I highly recommend WaterWorks.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2012

    Various plumbing repairs.

    With having so many washrooms at our company,we are so glad to have Water Works Plumbing as our neighbour.We have been using their services since 2003.They are always quick to respond and take care of us nicley.We would definitely recommend them to our friends.The pricing is reasonable and service exceptional. Julia

    Answer from pro:

    Hi Neighbour! thank you so much for your continued loyalty.We really appreciate your business and your feedback.You can count on us anytime.Thanks! Michael Yuffa and Team,The Water Works Plumbing & Drain Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2012

    Ice maker+water line to our new refrigerator

    I was very pleased with their service from the moment I called. The lady in their office was pleasant and friendly. The plumber showed up on time and was able to complete the work in one visit. I was pleased that they had all of the parts on his truck to do this work. Yuliana

    Answer from pro:

    Hi Yuli, It was a pleasure to work for you.I hope you enjoy your icemaker especially in this hot weather!thank you for your business and feedback.All the best! Michael Yuffa & Team,The Water Works Plumbing & Drain Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Jul 2012

    toilet installation

    Waterworks would not give even a ballpark quote for a simple toilet installation over the phone. When the plumber got here, he told me (reading out of a book that the telephone person could have consulted) it was $548 (I had already paid for the toilet). I wanted it done, so I paid the outrageous rate for an hour's work. Now the plumber was professional and did an excellent job, but I feel royally ripped off. The plumber claimed Waterworks's competitors charge the same, which would make OPEC look like CARE. I should have refused at that price, but I foolishly didn't. Bottom line: shop around. Get a good handyman who charges by the hour, because it's an easy installation. Should be closer to $150 than $548.

    Answer from pro:

    Dear Ian, I am dismayed to read your review.I did give you an Upfront cost from our company price book and you agreed to move forward to get the the work done.I showed up on time 9:05 am (on Canada Day!) and as you said,I did an Excellent job.On your mention of handyman.They tend to be cheaper but we have found from our experience that often they tend not to have the neccessary skills,knowledge,licensing or liability insurance.We do get many calls to remedy their work.As per your issue with not quoting on the phone,we have to visually inspect the work at hand because often enough there are complications.Regarding your installation there were a few complications that I took care of at no extra cost to you.Regarding your claim of a 1 hour of work,according to our GPS vehicle tracking I left my previous location at 8:41am arrived just after 9:00am and left your home at 10:52am.Thank for your business.Michael Yuffa,The Water Works Plumbing & Drain Inc.

    Reply created 4 Jul 2012
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