Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2012

    Plumbing Inspection

    Had WaterWorks Plumbing over for an inspection. Called around to a few companies and decided on them. Dispatcher was great. Plumbers were extremely nice and very quick. Put on booties to protect my floor. Don't hesitate to call if you need plumbing done.

    Answer from pro:

    Hi Tim L in Toronto - It was a pleasure to work for you. Thank you for your complimentary review. We would be happy to help you out with any future plumbing issues you may have. You can count on the same excellent service. From the Team @ Water Works Plumbing Inc.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2012

    fix kitchen tap

    Waterworks came very quickly after we called them and fixed out tap in no time. I just wish they had given more notice before they arrived--I had to put clothes on with the plumber standing outside my door.

    Answer from pro:

    Hi Andrew Ladd in Toronto - Yikes! We try to get to our customers as quickly as possible - but that was faster than a speeding bullet! LOL Thanks from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2012

    leaking toiet

    the plumber came out fast and was on time and clean.he was able to fix our toilet.he was friendly and and gave us a reasonable cost from his price book.i would recommend \water works to all mmy friends and family patrick m in north toronto

    Answer from pro:

    Hi Patrick in Toronto - Because we always give our customers exact, upfront pricing they can sure that the cost of the job will not increase even if we run into complications. That is our promise to you. Thank you Patrick for your recommendations. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2012

    Faucet repair

    The plumber was very skilled and was able to fix our problem very quickly and efficiently. They had all the parts on the truck to fix out faucet. Our bathroom sink faucet in now better than new. Than, you Water Works plumbing.

    Answer from pro:

    Hi Asif in Markham - We are happy that we were able to fix your faucet so that it is better than new. Our Technicians always arrive with a fully stocked truck so they are ready to tackle any plumbing job whether big or small. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 22 Jun 2012

    Dishwasher installation

    WaterWorks were pleasant to deal with but not cost efficient as for them to install a dishwasher they requested me to hire another specialist to removed a cabinet (that was sitting on 4 screws and could just slide out as I found after paying another $280 for the cabinet removal). Instead of installing three-way connector to allow for an extra hook up, Waterworks installed two-way because they didn't have a three way in the truck and now I need to spend more again to get another connector to hook a water filter. Moreover, it's been a month since the dishwasher was hooked up by the Waterworks and my kitchen piping is now leaking. I intend to fix the problem but will not call Waterworks.

    Answer from pro:

    Hi Irina at Marlee - We are concerned that you have been given some misinformation. It would be incorrect to use the same connector for your dishwasher and a water filter. The dishwasher accesses hot water and the water filter cold. If you connect the water filter to the hot water, it would immediately destroy your filter. I have left you Michael's personal cell #. Please contact us as we would most definitely want to correct any mistake we may have made.We most certainly stand behind our work. Thank you from Michael and the Team @ Water Works Plumbing and Drains Inc.

    Reply created 22 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Clogged toilet

    Toilet was clogged, they did their best but it wouldn't budge. Michael figured from the start it wouldn't help, but I pushed him to check, and sure enough the toilet needs to be replaced. Great work regardless, fantastic service.

    Answer from pro:

    Hi Andrew Walsh in Toronto - We are always happy to have input from our customers and eager to share our knowledge. After all, it's your home and your decision. We are glad that you chose to call us and we will be happy to help you with any plumbing problems you have in the future.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Dishwasher plumbed in and pipes under the sink

    We had them come to put in a dishwasher only to find out our old plumbing had seen better days. They fixed everything up and had all the parts we need. I have recommended them to everyone I know in Toronto.

    Answer from pro:

    Hi Sarah in Etobicoke - Our Technicians arrive with fully stocked vehicles and are ready to address your plumbing needs. Thank you for your recommedations. From the Team @ Water Works Plumbing and Draind Inc.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Slow leak in basement repaired by Waterworks

    Waterworks did a good job of responding quickly to this problem. They were competent, friendly and polite. While repairing the leak, they also spotted a problem with the laundry hoses (very old, and potentially going to rip or burst) so suggested replacing them while they were there. They did a good and thorough job and I would definitely use them again. I recommend them to others.

    Answer from pro:

    Hi Maggie in Scarborough - Thank you very much for your recommendation. We are glad that we were able to assist you in avoiding a potentially messy problem should the hoses have burst on you. We would be happy to help you out with any future plumbing problems in the future. From The Team @ Water Works Plumbing Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Water hammering noise

    These guys were great! They showed up on time but we could not reproduce the hammering noise-go figure! Mike was patient, friendly and not pushy. We were very comfortable using Water works. We definitley would use them again in heartbeat! Thanks Mike Jennnifer,Vaughan

    Answer from pro:

    Hi Jennifer in Vaughan - Wouldn't you know! Just like suddenly feeling better just in time for your Doctor's appointment. :) Ah well, no worries, if you need us, just give a call. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Leaky Pipe Under Kitchen Sink

    My rental property developed a problem with the kitchen plumbing. I looked at Homestars for a plumber to come figure out the problem and fix it, and Waterworks came highly recommended. I emailed them and I received a very quick response. 2 days later the pipe was replaced and fixed so that the problem will not reoccur. As a rental property owner, I rely on skilled tradesmen to keep the property in good working order. I also know how difficult it is to get a tradesman to come quickly for such a small job. I purchased a 1 year plumbing plan from them as well. This gives me priority service and a discount for both of my properties. Very good experience overall.

    Answer from pro:

    Hi Tanya in Toronto - So true! We know that our customers lead very busy lives and we value your time. Being a property owner can be demanding and we are glad that we were able to get in and get that problem fixed for you quickly and efficiently. And don't forget, that plan also entitles you to a yearly free plumbing inspection which is always a good idea as it helps you to avoid costly, future plumbing problems. Thank from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Jul 2012
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