Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Leaky Pipe Under Kitchen Sink

    My rental property developed a problem with the kitchen plumbing. I looked at Homestars for a plumber to come figure out the problem and fix it, and Waterworks came highly recommended. I emailed them and I received a very quick response. 2 days later the pipe was replaced and fixed so that the problem will not reoccur. As a rental property owner, I rely on skilled tradesmen to keep the property in good working order. I also know how difficult it is to get a tradesman to come quickly for such a small job. I purchased a 1 year plumbing plan from them as well. This gives me priority service and a discount for both of my properties. Very good experience overall.

    Answer from pro:

    Hi Tanya in Toronto - So true! We know that our customers lead very busy lives and we value your time. Being a property owner can be demanding and we are glad that we were able to get in and get that problem fixed for you quickly and efficiently. And don't forget, that plan also entitles you to a yearly free plumbing inspection which is always a good idea as it helps you to avoid costly, future plumbing problems. Thank from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2012

    various toilet repairs

    Michael was professional and courteous. He explained in detail the repairs that needed to be done, and prioritized each recommended repair. The repairs were done quickly and professionally. Michael even made minor adjustments throughout the house for optimal performance. Would recommend to anyone!

    Answer from pro:

    Hi mike77 in Pickering - We thank you for your recommendation and we value the faith you have expressed. It is our intention to build lasting relationships with each of our customers and we take the time to walk them through the repairs. The more knowledge one has of their plumbing system, the easier it will be to maintain it. We are so glad that you were pleased. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2012

    Toilet Transplant

    My old toilet was giving me problems.So I decided to call in the big guns "Water works Plumbers".They were great. My condo board quickly approved their toilet poroduct offering.I now have a toilet that is reliable and nice looking. Joanne( The Guitar Godess)

    Answer from pro:

    Hi Guitar Goddess - We are pleased that we were able to fix that problem for you. Now you can have peace of mind to get back to being creative while strumming your guitar! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2012

    Leaking radiator, clogged basement drain, low water flow in toilet

    One of my radiators had been leaking for days unknown to me when I discovered it had leaked through the floor through the basement ceiling. I also had some backup problems in the furnace room drain. I previously had used WaterWorks to clear a clogged kitchen sink drain. At that time I purchased their Protection Plan. I called late Saturday night and Michael came out first thing Sunday morning to assess the situation. He drained my rad system to stop the leak. Lisa called me first thing Monday morning and arranged an appointment for the repairs that week. The technician was Mike. He reviewed all the work that had to be done provided me with costing which included a discount because of my Protection Plan. WaterWorks Technicians always wear shoe covers when they enter your home. Mike explained what had to be done and answered all my questions. He was very polite and professional. He cleaned up after he finished. A new value had to be installed on the rad (circa 1940) , the basement drain had to be snaked and my toilet required new mechanics in the tank. Mike restored the water levels through the system and took the time to bleed all the rads in the house. I should point out that Lisa the dispatcher keeps you informed as to when the technician will arrive at your home and follows up to make sure everything was completed to my satisfaction. This company is very customer service oriented.

    Answer from pro:

    Hi Julie in Woodbine - Our customers are our top priority. You drive our business and if you aren't happy, we aren't happy. Which is why we stay connected with our customers every step of the way; calling you before we come out, cleaning up the area where the work was done, respecting your home and wearing shoe covers and following up afterwords to make sure everything went well. We want to be a 10 star service for you! Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2012

    re piping, kitchen sink and laundry drain repair

    We have used Water Works Plumbing in the past and when we purchased a new home, we asked Michael @ Water Works to come in a do a complete inspection of the plumbing system. Michael completed a thorough evaluation and isolated a few areas that needed repair. He even sourced a Technician to create gas piping and a regulator for my gas stove. Once all the work was completed, Michael came back to do a final "walk through" and inspection. I was very pleased the attention to detail. Thanks Water Works.

    Answer from pro:

    Hi Megan in Toronto - We were so happy to hear about your new home and it was wise of you to have the existing plumbing reviewed. Maintaining your plumbing is an excellent way to avoid costly repairs in the future. It was a pleasure to work for you and we wish you all the best as you settle into your new home. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Jun 2012

    sump pump installation

    I have used Water Works Plumbing before and when mt sump pump stopped working I called them again. Michael came out and was able to replace the pump quickly and efficiently. The unit he used is a better quality unit with a much better warranty. I am a member of the Premium Protection Plan so I even received a discount. Everything is working great and with all the rain we been having lately, I'm happy for that!

    Answer from pro:

    Hi Paul C in Toronto - Thank you for having the confidence in us to use our services again. We are constantly researching and updating in order to offer our customers the best products and the best warranties. Glad to hear everything is working well. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2012

    Camera inspection of me sewer system

    I was hopuing to find somebody that would be honest and also pricewise because we are both retired.I was scared when I called but Lisa happened that we have a friend and they were very honest people.The way she talked made me feel good about using the comapny.I had to wait but in the end I was happy and Michael found no issues with the sewer and he was so easy to deal with.We understood each other.Thank you Michael.

    Answer from pro:

    Hi Jerry In Humewood. You are very kind and gracious. It is very easy to do good work when dealing with a wonderful customer like yourself. Reviews such as yours make all the hard work we do very worthwhile. We are so happy that we were able to help you out and that your sewers got a good report! From the Team @ Water Works Plumbing & Drains.

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    back sing leaking

    im a store manager that this location (smokes 218 adelaide st west- smokes poutinery ' called for a service call at 9am and they where here within the hour .. issue was fixed on first vist , and gave us some feed back on what should be done . would recomend this company to everyone in need of plumming.

    Answer from pro:

    Hi Carlos @ Smokes Poutinery. Thank you for such a positive review. Glad we could assist you with a fairly simple fix. We understand that the Technician had himself some Poutine after he finished his work - and it was Outstanding! Looking forward to trying your restaurant in the future. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 6 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    Assessment of problem

    made quick assessment gave great advice on how to fix it ourselves and offered to help when we need it. In the end we'll hopefully save money by taking their good advice.

    Answer from pro:

    Hi Jacqueline in Cabbage Town - It was our pleasure to be able to assist you and offer you money saving tips. It is our goal to build sustaining relationships with our clients. Thank you for your kind words. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 6 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    fixing a leaky toilet and replacing it with a new one

    we suffferd with our leaking toilet for so lng and we were r3ecommended to call in the Water works pluming.Michael was great we called them in the morning and they showed up same morning and dealt with our leak.The toilet was so old and not worth fixing.Amazing thing, they had a fsntastic new throne on their truck.Everything is good now,Rania in Toronto

    Answer from pro:

    Hi Rania in Toronto - We hope that you are enjoying your new "Throne". Thank you for taking the time to give us such positive feed back. We appreciate your business. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 7 Jun 2012
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