Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2012

    Examined rusty water

    Easy to book, flexible scheduling. Michael came with another nice guy (whose name I didn't catch) and quickly assessed the situation. Refreshingly, they recommended leaving the issue alone (and not spending more money). Fast, knowledgeable and trustworthy. Will definitely recommend

    Answer from pro:

    Hi Matt in Toronto - You were very wise to get the issue checked out when you first discovered it. That is one way to avoid costly repairs. We love to offer advice for maintaining your home's plumbing so visit our Facebook page and see more great tips. Thanks from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2012

    Out side water source

    These guys were great. They came out on a Sunday. My outside tap was leaking from feezing in the winter time. Mike had all the parts on his truck and got it all fixed up. They were neat, clean and professional. Now I have a water source on my deck and I really appreciated the quick service. Thanks.

    Answer from pro:

    Hi AR in Toronto - Thank you for sharing your positive experience with the other Homestars' users. We were happy to work with you and enjoy your deck this summer! From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 14 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2012

    Replace tap in garage that could not easily be replaced due to leaky valve

    Everyone I dealt with at waterworks were extremely efficient, friendly and helpful. Mike came out and identified the issue right away and got it fixed. Would definitely recommend and use these guys again.

    Answer from pro:

    Hi Michael - We know that having plumbing problems can be stress and we get the work done efficiently and cleanly. Thank you for your appreciation. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from Peter
    Rating: 5 out of 5
    Review left on 31 May 2012

    Sump pump, leaking celing and floor tile repairs

    This is the second time that I have used water works this month and they are fantastic. They always show up when they say they will. They give the costs upfront - there are no surprises with this company. I like dealing with small family companies because they really care. My sump pump was failing and the water was very high, the basement very stinky. The 2 Mikes came out and replaced the pump with a really good quality machine and installed a check valve. They even gave us a free water alarm. Overall I am very satisfied with Water Works. Great job, thanks.

    Answer from pro:

    Hi Peter in Bloor West - We really value your feedback and thank you for letting us know that we made you feel that we care. We do! Our customers are our #1 priority. It was a pleasure to work for you and we will be there for you again, should you need us. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 8 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2012

    2 sink repairs

    I have used Water Works in the past and when we had issues with our sinks, I gave them a call again. The office reconfirmed our appointment and advised me when the Technician would be arriving. He walked me through the plumbing issues and explained the required work. I was given an exact price for the repairs, upfront. The work was completed efficiently and cleanly and the sinks were back up and running in no time.

    Answer from pro:

    Hi BD in Mississauga - We really enjoy hearing form our repeat customers. When there are plumbing problem in your place of business, it can really affect your bottom line. We are so glad that we were able to assist to get back to your work. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 8 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2012

    Clogged Bathroom Sink

    I was renting a condo unit and the tenant complained that the water was not draining. I was worried that this could lead to a bigger problem. I called several places and settled with WaterWorks because of the number of reviews and their awards (altho from a recent experience, awards do not matter as much as feedback from others). Waterworks were prompt in scheduling, their repair person knew what he had to do... asking which category of work I needed as I could choose plastic or metal. As it's a rental property, any savings is good savings. They followed-up afterwards even. So, all in all, despite needing their help, it was a quick and good experience. I'd recommend them to anyone.

    Answer from pro:

    Hi Robb Y in Toronto - You were smart to deal the draining issue promptly. One of the best ways to keep repair costs down is to address the issue quickly. We detail other ways to keep plumbing costs in check on our Facebook page, so please visit us there. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2012

    clear blocked sinks,cap DW line

    I contacted Water Works Plumbing for various plumbing issues I was having in my home. I was so pleased with the friendly, professional service I received beginning with the office staff and onto the Technicians. I received firm upfront pricing for the repairs and they were then carried out quickly, cleanly and with a smile. It was a good experience all the way around.

    Answer from pro:

    Hi SB in Mississauga - Thank you for giving us such positive feedback. It was a pleasure to work with you and we would be happy to do so again in the future should you need us. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 7 Jun 2012
  • Review from Daniel Nguyen
    Rating: 5 out of 5
    Review left on 29 May 2012

    Leak in Ceiling

    I had a small leak in my ceiling. I called WaterWorks to get an idea of what was wrong as well as some quotes for other things. They figured out the problem (had to caulk some small gaps in the grout. That solved it all.

    Answer from pro:

    Hi Daniel in Thornhill - We are glad that we were able to find a simple a cost effective solution for your plumbing problem. Thank you for taking the time to review our services. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2012

    Tub & Shower Faucet - pipe work & trim

    We found Water Works and we booked them to come out on Friday morning. The Technician showed up right on time and he found that the faucet had an internal leak and he recommended replacing it with a new one that he had on his truck. The entire experience was fantastic from booking the call at the the office to having a very professional plumber come out to our house. This is definately a company worth keeping on hand for any future needs. Possibly the best plumber I have ever used in Toronto - Bar-none.

    Answer from pro:

    Hi AA in Scarborough - We appreciate that your time is very valuable and we are happy that we were able to get to you quickly, fix the problem and let you get back to your busy life. Thank you for sharing your positive experience with us. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2012

    Leaky kitchen faucet

    Michael arrived within the hour the office called to tell me the technician was coming. He was courteous and friendly and very knowledgable. When he looked at the leak he immediately pulled the hose out and hand tightened the connection. Problem solved. He tightened it further with tools and asked if there was anything else he could help me with. I was flabbergasted at how easy the solution was and he went on to explain to me that disreputable plumbers have been know to LOOSEN this hose to overcharge their clients for unnecessary work. He even asked if I'd seen the CBC Marketplace special on such fraud, and joked that he might be on hidden camera. This was the most pleasant and educational visit I've had from a tradesperson and I would call him in a heartbeat if I had another problem. He even made a follow up call to make sure the problem hadn't recurred. If you've got plumbing issues, stop reading this review and call WaterWorks. You won't regret it.

    Answer from pro:

    Hi kalb in Bloor West Village - Thank you for your great review. It is so great to hear such wonderful comments from our clients. We are happy that we were able to help you with your plumbing issue while it was something simple. We love to share knowledge so be sure to "like" our Facebook page and you will receive more hints and helpful pointers to help you avoid costly plumbing repairs. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jun 2012
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