HomeOwner
Rating: 5 out of 5
Leaking radiator, clogged basement drain, low water flow in toilet
One of my radiators had been leaking for days unknown to me when I discovered it had leaked through the floor through the basement ceiling. I also had some backup problems in the furnace room drain. I previously had used WaterWorks to clear a clogged kitchen sink drain. At that time I purchased their Protection Plan. I called late Saturday night and Michael came out first thing Sunday morning to assess the situation. He drained my rad system to stop the leak. Lisa called me first thing Monday morning and arranged an appointment for the repairs that week. The technician was Mike. He reviewed all the work that had to be done provided me with costing which included a discount because of my Protection Plan. WaterWorks Technicians always wear shoe covers when they enter your home. Mike explained what had to be done and answered all my questions. He was very polite and professional. He cleaned up after he finished. A new value had to be installed on the rad (circa 1940) , the basement drain had to be snaked and my toilet required new mechanics in the tank. Mike restored the water levels through the system and took the time to bleed all the rads in the house. I should point out that Lisa the dispatcher keeps you informed as to when the technician will arrive at your home and follows up to make sure everything was completed to my satisfaction. This company is very customer service oriented.
Answer from pro:
Hi Julie in Woodbine - Our customers are our top priority. You drive our business and if you aren't happy, we aren't happy. Which is why we stay connected with our customers every step of the way; calling you before we come out, cleaning up the area where the work was done, respecting your home and wearing shoe covers and following up afterwords to make sure everything went well. We want to be a 10 star service for you! Thank you from the Team @ Water Works Plumbing & Drains Inc.
Reply created 23 Aug 2012