Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Peter and Leslie
    Rating: 5 out of 5
    Review left on 14 Dec 2011

    Annual checkup ; service one faucet and two toilets

    We have been regular customers since we moved into this house and had a toilet and bathroom sink installed in 2000. We signed up for the loyalty program, and so have everything checked out each year--which has proved to be an excellent investment. We've always been impressed by the promptness, courtesy, and professionalism of the staff (especially Michael Yuffa himself), and have no hesitation in giving WaterWorks our enthusiastic recommendation.

    Answer from pro:

    Hi PandL in Bloor West Villages - thank you very much for your great review, it was a pleasure to serve you and your family once again. yes our annual check up is one of the greatest investments you could possibly make for your home and preventative maintenance is very important. We appreciate your Loyalty to our company and will continue to provide you with great service and value. thanks again from all of here at Water Works Plumbing and Drains Inc

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2011

    Toilet replacement and shower repair (cartridge replacement)

    Josh was personable, courteous, careful and professional and he clearly knew what he was doing. The job was completed well within the expected time frame and to our satisfaction. This is our second time using WaterWorks for plumbing matters and we would definitely use their services again. Setting up the appointment for a time that was best for us was simple and there was follow-up shortly after the work was completed to ensure we were satsified with what had been done. The company lived up to the high ratings they've received on Homestars.

    Answer from pro:

    Hi David in Oakville - thank you for the great review, we are happy to have been of assistance to you and your family, we always try to accomodate our clients needs as we know life gets very busy out there. We are grateful to be your service provider of choice. Now you know why we have a great rating on Homestars, because we care!! thanks again from all of us here at Water Works Plumbing & Drains Inc.

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2011

    main line blockage

    Josh Griffin showed a high level of politeness and professionalism as he entered the house until the time he finished his job and left. He also completed everything in a timely fashion. I would definitely suggest water works plumbing to my family and friends.

    Answer from pro:

    Hi Richard N - thank you for your review we greatly appreciate it, we are happy to have been of assistance for you and your plumbing system we appreciate that you will refer us to your family and friends thanks again from all of us here at Water Works Plumbing and Drains Inc.

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2011

    Craig fixed a complex faucet system, that two others plumbers couldn't do. I was very impressed .

    They arrived when they said they would. They were polite courteous and professional. I described my problem that two other companies couldn't solve and they has an immediate solution and the job was finished in less than an hour. Craig even saw that there was a wheelchair in my house and suggested a faucet that would be easier for a person in a wheelchair to use. I was very pleased and impressed Five stars for sure.

    Answer from pro:

    Hi The Hykester Family - Thank you very much for the great review, all of our staff have one common interested - Customer Service that's what it's all about. We always have the customers best interest in mind at all times. We are happy to have been of assistance. Thanks again from the Water Works Team

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2011

    cleaning drain

    I had a clog in my downstairs drain. Not only did Michael of Waterworks arrive on time, but he cleaned up afterwards. He also told me various steps so as not to have a clog again. Its not often that a contractor takes the time to help with advising on preventative maintenance.

    Answer from pro:

    Hi Yosef in Toronto - Thank you for taking the time to write a review it is greatly appreciated. It is always important to us that our customers understand their plumbing system in their home, we always advise about maintenance to our clients so that they are aware what to look for and be aware of. Preventative maintenance is very important for your plumbing systems longevity. Once again thank you from the Water Works Team!!!

    Reply created 15 Dec 2011
  • Review from L. W.
    Rating: 5 out of 5
    Review left on 29 Nov 2011

    Clogged toilet (eventual replacement)

    I was pleased with the prompt service, willingness to find a convenient time in a narrow window of opportunity, and clarity of explanation from the service person. I had a clogged toilet, rather old, and the service person gave me a range of options, explaining fully what would be involved in each one. In the end, given that the toilet was old and various bits needed to be replaced anyway, I elected to replace the whole thing. This was much more than I'd expected to spend on a clogged toilet, but I think a pretty good outcome all things considered. The entire visit took less than 2 hours, including assessment, exploration, and, of course, installing the new toilet. I would use this company again, but of course, I hope I won't have to!

    Answer from pro:

    Hi Lisa in Toronto - thank you so much for the great review, we are happy to have made another customer very happy with our services. We always ensure that our clients have all of their options in front of them so that they can make the right decisions. We are always just a phone call away when you need us. Once again thank you from all of us here at Water Works Plumbing and Drains Inc

    Reply created 15 Dec 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    garberator installation

    Our family has been using Water works plumbing for over 11 years now.They are always punctual,dependable,honest and reasonable. our garberator finally quit and water works came over to our home and tried everything to to get it working. Our only choice was to either remove it or replace it. We opted for the new Evolution Pro model. Now I know why the manufacturer called it the Evolution Pro.It is extremley powerful and is so quiet you can barely hear it when it's working. Water works is the Uber plumbing service in my expert opinion. Thank you for being there for us. Jack

    Answer from pro:

    Hi Andrea & Jack of midtown Toronto - Thank you for your kind words and your review, as always it was a pleasure working for you and your family. Our team continuously strives to give top notch customer service and workmanship to each and every client that we encounter with the same great service each and every time. Thanks again from the team at Water Works Plumbing & Drains Inc

    Reply created 25 Nov 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Nov 2011

    drain

    Good service, quick solving the problem with my drain in the shower. Only concern is that they can't make it on time. Not really a big deal to me, because I'm home all the time.

    Answer from pro:

    Hi Janet in Markham - thank you for your review, it was a pleasure working for you. We are happy to have been able to solve your plumbing issue with your shower drain. Thanks again from all of us here at Water Works Plumbing and Drains Inc

    Reply created 25 Nov 2011
  • Review from samandbrendamarkham
    Rating: 5 out of 5
    Review left on 23 Nov 2011

    bent faucet pipe in shower

    I called Terry this morning because my wife fell in the shower, bending the faucet pipe. Within a few hours Michael showed up and within minutes the problem was resolved. We also received some quotes for other plumbing work. He could not have been nicer and his expertise made the experience a joy. Definitely someone going into our address book!

    Answer from pro:

    Hi Sam and Brenda in Markham, thank you for your review and kind words. Our staff is always friendly and go the extra mile to ensure that you are happy with our services. Glad to have been of assistance to you and your family and thank you for adding us to your address book. We hope that everything is OK with Brenda. From all of us here at Water Works Plumbing & Drains Inc

    Reply created 25 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2011

    Replace existing bathtub faucet and shower head.

    The service person, Josh, conducted his assessment in a professional and timely manner. I am happy with the final repairs - I would consider using this service again in the future.

    Answer from pro:

    Hi Jana in Toronto, thank you very much for your review we are happy to have been of assistance to you with your plumbing repair. Our level of professionalism and knowledge in our industry is outstanding. We constantly update our skills so that you have the best of the best. Thank you for considering Water Works for any future plumbing in your home. From all of us here at Water Works Plumbing and Drains Inc

    Reply created 23 Nov 2011
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