Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2011

    Plug Drains

    Tried for weeks to clear two drains in an apartment. Both sink and washer. They got alot more pluged so the toilet then started to get pluged. This promblem was attacked with draino ($60 worth) then a snake was used on both the drains. Nothing was able to fix the promblem. So I called in a proffesional (Michael From Water Works) It took less then a 1/2 hour and and the drains work better than they have in 5 years. Thanks Michael From Water Works, Mike Boudreau Europe Bound www.EuropeBound.com

    Answer from pro:

    Hello Mike in Toronto, thank you for your review, glad we could be of assistance on your drainage issues this week. Our state of the art drain cleaning equipment is designed to work effectively and efficiently so that our customers can get on with their day. It was great working with you thanks again from all of us at Water Works Plumbing & Drains Inc

    Reply created 28 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2011

    block kitchen sink

    Craig came at the agreed time and did a great job. I will give him a note 20. but I can only give 10 definetel i wiill recommend to my freinds

    Answer from pro:

    Hi jung hun ha in mississauga, thank you for your review it has been a pleasure working for you and your family. We appreciate you choosing Water Works as your service provider. Thanks again for using Water Works Plumbing and Drains Inc

    Reply created 28 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2011

    Install cold and hot water shutoff valves

    I needed 2 water shutoff valves installed under my sink for cold and hot water. Basically, shut off water supply, cut the pipes, install 2 new valves. Provided service was prompt and efficient. I've had some discontent initially because the price was not quoted to me until I was charged for service visit. However, I've got a good follow up call from Water Works, I've explained to them what the issue was, hopefully in the future they will be providing ballpark price estimations before charging a fee for service visit. Because they have followed up with me and asked what could they do to improve their services I'm ready to give them a good rate now. This company takes customer satisfaction seriously. Cheers!

    Answer from pro:

    Hi Andri, First off i want to tank you for your business and using our company and sharing your review here on homestars. We stopped doing ballpark pricing a few years back, just because the majority of our clients would ask for things they did not really need. Because of our high level of expertise we can very often find less expensive and better solutions for their needs. As you can see we really strive for 100% customer satisfaction and you were very decent to work with. Good luck with you home renovation. Thank you from all of us at Water Works Plumbing & Drains Inc

    Reply created 28 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2011

    Bathroom facet repair

    Craig arrived with a smile despite being in cross town traffic for almost 3 hrs and was courteous, helpful and got the job done quickly and properly. I will definitely call them again in the future!

    Answer from pro:

    Hello MG in Durham Region, thank you for choosing Water Works to be your service provider. We always provide top notch service and always with a smile :0) Happy to be of assistance with your plumbing needs. Thanks again from all of us at Water Works Plumbing & Drains Inc

    Reply created 28 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2011

    Fixing our leaky hot water tank

    My wife and I are first time home owners and Have recently started a music school in Leslieville. Our day seemed to have started off with problem after problem and the last thing we needed was a flooded music school. When a nice fellow by the name of Michael Yuffa came to fix our problem- I don't think we could have asked for a more friendly Plumber. He made us feel like our huge problem wasn't so bad after all and that" it was just a small bump in the road on your way to being home owners". His service was quick and accurate so we could get on with the rest of our day and have our music school open for business. I would recommend Michael Yuffa and his team to anyone that has a plumbing problem. At our music school we strive to give high quality instruction with friendly service and I always expect that with anyone I work with. I definitely got that with (The water works plumbing)

    Answer from pro:

    Hi On the Off Beat M..... your review is music to our ears, We would first like to congratulate you and your wife on your new home; it is very exciting being new homeowners. We are happy to be able to assist you with your plumbing needs so that you are able to focus on making music. It was a pleasure working for the both of you. If ever you need service again we will be there in a beat! Best of luck to the both of you and your new Endeavors. From all of us at Water Works Plumbing & Drains Inc

    Reply created 28 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2011

    no hot water in shower

    i lived in a condo for 2 years, and there were no hot water in one of my bathroom. so..I called waterworks, and they got the problem fixed right away! good job!

    Answer from pro:

    Hi Kayla in Toronto, Thank you for taking the time to write us a review. We are happy to have been able to service your plumbing situation so quickly. Glad to see that you are going to be able to use your bathroom now with lots of hot water supply. Thanks again The Water Works Team!!!!

    Reply created 26 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2011

    faucet repairs

    Again Michael saved the day, we have used this company for over 10 years now. Our builder put in fancy faucets in our bathroom and the parts are very hard to find,but Michael found them. Although we had to wait a week he found the parts and saved the day. Great service as always!!! Alysse and family

    Answer from pro:

    Hi Alyse, thank you for being so patient until we got the parts, thank you for the opportunity to serve you and your family. We are the type of company you can truly depend on, You can always count on us to get the job done right.

    Reply created 22 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2011

    Toilet Replacement

    We had water coming from our bathroom through our kitchen ceiling, and we needed a plumber right away. WaterWorks soon sent their employee of the month, Josh, who immediately determined that we had a leaky toilet. He discussed our options with us, and we decided to replace the old and inefficient toilet rather than repair a toilet that we would probably need to replace soon anyway. Josh worked quickly and cheerfully, and we had a new toilet within a couple of hours. We are very satisfied, and would definitely call WaterWorks again!

    Answer from pro:

    Hi Dobson in Toronto, thank you for your review and your comments. At water works we always have options so that you can make the right choices. Our customer service is exceptional as we always keep our customers best interest in mind. Happy to be able to send you the employee of the month "Josh" Thanks from all of us here at Water Works Plumbing & Drains Inc

    Reply created 22 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2011

    Inspection of Hot water heater

    We hired Water Works back in 2007 to install our water heater.We called them back again to check out our heater because we thought we were not getting enough hot water.They came out and checked the electronics and everything was fine-Lots of hot water.They actually care and followed up with us.Highly Recomended!

    Answer from pro:

    Hi Claudia, thank you for sharing your experience with us with others that review Homestars. We always go the extra mile to make sure that our customers concerns are our priority. Thanks again for using Water Works

    Reply created 22 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2011

    Dishwasher installation

    I wanted a fast (emergency) installation on a Sunday. Looked up waterworks on google, called them, Craig came to install my dishwasher in less than 2 hours. Excellent service, perfect installation. Highly recommended.

    Answer from pro:

    Husni, thank you for choosing Water Works as your service provider. It is our commitment to provide a level of customers service that is dynamic in this industry. Our team is always available to serve you and your home when you need us. Thank you from all of us at Water Works

    Reply created 22 Sep 2011
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