Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2010

    drainage fittings

    The best Toronto Plumber! Michael was fast and personable. Jean, the office Manager was polite, funny, and accomodating. These guys know what they're doing. Michael was quick to diagnose and repair my drainage fittings. I live in a heritage brownstone in Yorkville and would call Waterworks again for any issue. I recommend Waterworks!

    Answer from pro:

    Hi Meredith; We are really grateful for your review and your business as well. It was a pleasure working for you. Good Luck with your new move and thanks again. Happy Holidays from all of us at Water Works Plumbing and Drain

    Reply created 9 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2010

    tub facet rebuild

    Super fast & Michael is very knowledgeable Would call water works first and only now. Plan to use them for an umcoming rennovation. Came on a Sunday and it was the same charge as weekday. Able to save our exisitng handles and trim so we didn't need to buy news ones (thank goodness)

    Answer from pro:

    Hi Michelle, Thank you for your fantastic compliments and yes, when we quote a price we try to hold the budget in line with the initial quote. Our objective is to save the customer money when possible which means a repair rather than a replacement, only if we see that it is going to be a quality repair. Thank you and Happy Holidays from all of us at Water Works Plumbing and Drain

    Reply created 8 Nov 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Nov 2010

    Plumbing leak in kitchen

    I have a leak that I need repaired in my kitchen. I called Waterworks and they sent Michael, who was exceptionally polite and professional. In fact, he was one of those people that I realize are unique- respectful, a great communicator and a guy that actually was thinking when he did his job. The job was quite complicated. He was forced to use the Waterworks price list, which I thought was very expensive. Not his fault. They are clever because a $30 visit fee (which sounds inexpensive) is partnered with high fixed rates for jobs. I believe that installing a dishwasher was $300, and removing one was about $250, even though neither should take an hour. It would have been a perfect experience if the price was more reasonable. That said, I would recommend this to someone that wants a professional job done right and is not as cheap as I am.

    Answer from pro:

    Hi Repairing in Riverdale, Just to very clear on costs that our prices are very much in line with our competitors. We do shop our competitors from time to time to make sure that our pricing is kept as low as possible. In the areas in which we excel in ,are professionalism, timliness, responsiblity and caring about our work and our clients. If you notice our 9.8 rating,it means that almost everybody is extremely satisfied with our service. Unfortunately,being too thrifty, when it comes to your home means that you end up short changing yourself. Good service does not cost more-it pays more. Happy Holidays and Best Wishes to you and your family from all of us at Water Works Plumbing and Drain

    Reply created 12 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2010

    Hook up new sink plumbing

    Spoke to Jean on the phone and had Michael come within 2 days to provide estimate. He explained in detail what was required and said he couldn't stay that day but would be able to come in the next. Came in the next day, did the job quickly and professionally. Tidied up - no mess no fuss with quick courteous professional service. Would definitely recommend to a friend.

    Answer from pro:

    Hi Pretty in the City, It is very pleasing to us that we get to read a great review. Thank you very much for your business. Best wishes in you new business venture. Happy Holidays from Water Works Plumbing and Drain family to your family.

    Reply created 8 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2010

    Clogged Drain

    I needed help fast with my clogged drain. I called Saturday afternoon - they came later that same afternoon. George the technician was pleasant, competent and did an efficient and excellent job. He left things clean and tidy. I highly recommend Waterworks.

    Answer from pro:

    Hi Howard McPhee, I was a pleasure working for you and it was an great opportunity for us to show off our skills. Please keep Water Works in mind as your plumbing and drain service provider. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 4 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2010

    Installing osmotic filter and ice maker

    Swift service! Very attentive and helpful. Was very careful with our appliances and did not leave any marks or scratches. Very instructional with how to proceed with our new filtration system, offered a lot of help. Good to know we can get help in the future shall we need it. Highly recommended!

    Answer from pro:

    Hi Nik in North York, It was really a pleasure for me to install your reverse osmosis filtration system, your water chiller and ice maker. Your are going to have the healthiest water and ice cubes in your condo. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 4 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2010

    Leaky ceiling

    **AMENDED REVIEW** Our kitchen ceiling was leaking because of a poorly installed shower in the bathroom above it. George was able to give us reasonable short and long-term solutions that were mindful of our budget. Very courteous and professional.

    Answer from pro:

    Hi Sabreena, That was really nice to read your review. We are glad that we were able to take care of you and if have any questions or issues in the future please keep us in mind. Happy Holidays from all of us at Water Works Plumbing and Drain

    Reply created 9 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2010

    toilet repairs

    my toilet was making a loud noise and it's gotten worse and i found waterworks online. i called them and gene the receptionist was very friendly. she made an appointment for the next day and michael came over. he was very friendly and did an exceptional work. i'll definitely use waterworks again.

    Answer from pro:

    Hi Shevi; Thank you for placing your confidence in us to do an excellent job for you. You know that you can always count on us,even in a pinch. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 4 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2010

    Install new shower faucet, reno plate

    This dynamic duo removed our old clunker tub faucet circa 1945. They installed a new tub faucet that controls the temperature and prevents scalding and temperature spikes!We had some complications and timing issues but they totally respected our time and concerns.The job took the better part of the day and was done cleanly and professionally.I would definitely use them again in a heartbeat! Bob & Karen Etobicoke

    Answer from pro:

    Hi Bob and Karen, Thank you very much for placing your trust and confidence in us to do this excellent job for you. We look forward to being your plumbing and drain professionals for you and your family. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 3 Nov 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2010

    Condo toilet replacement, leak fix, faucet and diverter fix and drain snaking

    I had a leak in my condo and after dealing with the mess, found Waterworks to be highly recommended. I called and got prompt service, a clear and fair estimate with options from the plumber when he arrived, and in fact was discouraged from an unnecessary extra expense (another sink which I thought needed snaking). The service truck was fully stocked with all necessary items including a replacement toilet so it was all finished in one visit. Several extras were done without charge including cleaning fittings and replacing the diverter. Everything was very clean, disposable overshoes worn and all garbage including the old toilet taken away. I hope not to have a similar plumbing emergency in future, but if I do, or for non-emergency plumbing work, I've bookmarked the Waterworks page.

    Answer from pro:

    Hi David F in Yorkville, Thank you very,very much for your excellent and concise review. Your business is also very much appreciated and we were pleased to be of assistance to you. Now that you know who we are you can count on us any time that you need us. Thank you from all of us at Water Works Plumbing and Drain

    Reply created 2 Nov 2010
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