Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 3 out of 5
    Review left on 18 Feb 2018

    Too expensive.

    I really liked the plumber who showed up. He took the time to look at other plumbing than what I called for. He explained things to me, was patient, courteous, professional. All the same, I wouldn’t rehire this company. It costed $385 to replace the cartridge in my tub faucet. Guess they have a lot of overhead to pay for. I chose this company because they have the most high ratings. I didn’t realize it came with such a hefty price tag.

    Answer from pro:

    Dear Verified Private User. thank you for your business and taking the time to review us. I respectfully disagree with your opinion. You would find that our pricing is very much in line with the quality service providers herein in the GTA. We show up on time and are honest,respectful and provide the correct service options needed. We've been around longer than most companies and plan on serving you well into the future. Also you might know that we are very generous with our warranties, stated in our testamonials. We even fix stuff outside of warranty if a part fails. Nobody else does that. I welcome serving you anytime in the future although I'm not sure who you are. Thanks Again! Michael Yuffa and Team Water Works Plumbing 416.483.1113

    Reply created 18 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2018

    Kitchen Sink Clogged

    A stubborn kitchen sink would not respond to any of my own attempts to fix it so I brought in the professionals. I was impressed with WaterWorks from the 1st call where Natasha confirmed the available appointment and process. The morning of the appointment she contacted me again to confirm Aaron was on his way and forwarded his photo for confirmation. Aaron arrived and was clean, professional, listened to my issue and explained the steps he was going to follow with the associated quote for the work. An hour later the sink was flowing again, faster than ever before. Aaron cleaned up the job, completed the paperwork and confirmed that everything was completed to my satisfaction before leaving. Within 30 minutes I received a follow-up email from WaterWorks asking if there was anything else required. Great experience from beginning to finish.

    Answer from pro:

    Hi Paul and Elise, thank you for the great review. Glad we were able to get your drain flowing. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 16 Feb 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 14 Feb 2018

    Sewer strain diagnostic and clean out

    Aaron arrived promptly, assessed the problem with a quote and cleaned up the work area. Also recommended the city needs to review /repair their section of drain. Very satisfied with work. Would use again if I need them.

    Answer from pro:

    Hi Private User, thank you for the great review.Glad to hear you were very satisfied with the work. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 16 Feb 2018
  • Review from Grant Hamilton
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Drainage Replacement

    The team was extremly professional, fast and knowledgable. One of the best experiences that I have ever had with a water company. I would recommend them for any job you have.

    Answer from pro:

    Hi Ghamilto, thank you for the great review and recommendation. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 13 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2018

    Superb Service on Super Bowl Sunday!

    Arriving home from vacation, we turned the water back on and went shopping. Upon returning home, we noticed water coming out of the garage from a leaking hose faucet. Why did this happen on Super Bowl Sunday, when we'd have to pay someone so much overtime to get this leak stopped? I remembered my friend using Waterworks and raving about them, so I called and explained the situation and asked if they could delay until Monday to avoid overtime charges. Aaron called back within a few hours and told us they don't have overtime charges and within an hour he was at our home repairing the broken pipe faucet and valve. Aaron was completely professional, courteous. knowledgeable and honest. We showed him another plumbing situation that will need correcting in the spring, and he gave us a fair estimate for that, too. I highly recommend Aaron and Waterworks Plumbing, as they can be trusted for their integrity.

    Answer from pro:

    Hi Nancy, thank you for the awesome review and recommendation. Glad we were able to help on Super Bowl Sunday. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 6 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2018

    Bathtub leak repair

    Waterworks responded quickly to my request for help. Water leaking from bathtub overflow down through ceiling below. Came on time. Fixed the problem. Polite, friendly, efficient. I would recommend Waterworks.

    Answer from pro:

    Hi Paul, thank you for the great review. It was a pleasure working with you and glad we were able to help with your bathtub repairs. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 2 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2018

    Leaking pipe

    From the initial phone call this was a positive experience. Aaron was professional and quick to find the source of a leak in our ceiling which we dealt with on the spot. Will definitely contact them again when we go through with our full bathroom renovation

    Answer from pro:

    Hi Alex, thank you for the great review. Glad we were able to help and happy to hear you had a positive experience with us. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 31 Jan 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 30 Jan 2018

    Sump pump and back up pump installation

    Aaron came to our home to take a look at our sump pump and to possibly install and faucet. He suggested that we should install a sump pump and back up pump but the faucet was not a priority. I appreciated his honestly and care for our home.

    Answer from pro:

    Hi Private user, thank you for the great review, we appreciate it. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 1 Feb 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 29 Jan 2018

    Mystery leak

    We had a mystery leak that I suspected might be a cracked stack (we live in a 100-year-old house). I found Water Works on Homestars and they are great. Clearly communicated when they would arrive, and Aaron (the plumber) gave me a quick call before the appointment to let me know he'd arrive in an hour. He was very patient in explaining possible sources and answering my questions. We've been trying to wring every bit of time from our old bathroom upstairs, and now it seems like the time has come for a reno, but Aaron was great in helping us arrive at that decision. We'll be going with Water Works for any plumbing needs in the future.

    Answer from pro:

    Hi Private user, thank you for the great review. Glad we were able to help and to hear you will be using us in the future. We are a phone call away should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 30 Jan 2018
  • Review from Ellyse
    Rating: 5 out of 5
    Review left on 27 Jan 2018

    Pressure Assist Toilet/Toilet Fill Control Valve/Water Line Repair

    First off, I have been very fortunate in finding excellent trades on HomeStars, and finding Waterworks was another great experience. Right from the start, I knew this company was organized and professional, so much so, that I've used them a couple of times already. Natasha set up the appointments. Michael showed up on time, and on the first call was set to check every water source in our rentals to determine the cause of a leak, after receiving an enormous water bill. He suggested different methods, but I decided on installing a pressure assist toilet. More expense, but in the long run, I won't have to worry about any issues with running water in the toilet. My second call to Waterworks went just as smoothly. We had a leak in one of our commercial space toilets and Michael discovered that the previous contractor had the water lines reversed, so hot water was running into the toilet. He repaired the water line in under an hour and fixed the toilet fill control valve that was damaged due to the hot water. Michael is honest, knowledgeable, and provided excellent service at a reasonable price. Natasha even called afterwards to make sure all went well. Thanks to Homestars, I have my go-to plumber now too!

    Answer from pro:

    Hi Elisa, thank you for the awesome review.Glad to here we are your go-to plumber. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 29 Jan 2018
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