Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from Pace Team
    Rating: 5 out of 5
    Review left on 8 Mar 2018

    Extremely Professional and Helpful

    We recently hired Waterworks Company to do plumbing work for us. We were very impressed with the professional, courteous service and honesty provided by Michael at Waterworks company. We would use them again and recommend to all our clients. Sincerely Century 21 Pace Realty Raymond Pace

    Answer from pro:

    Hi Pace, thank you for the great review and recommendation, we greatly appreciate it. It will be our pleasure to be of service to you and your clients, they will be taken care of by the best. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 12 Mar 2018
  • Review from Joseph Farquhar
    Rating: 5 out of 5
    Review left on 27 Feb 2018

    5 Star professional,polite, Highly recommended!

    5 Star professional,polite,knowledgeable company that really know there stuff! Highly recommended! Removed garburator, replaced all pipes under double sink,repaired faucet.Explained all choices and pricing beforehand, clearly and without pressure of any kind. My go-to plumber from now on!

    Answer from pro:

    Hi Joe, thank you for the awesome review and recommendation. It was a pleasure working with you and glad to hear we are your go-to plumber. We are a phone call away anytime you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 1 Mar 2018
  • Review from Laurie
    Rating: 5 out of 5
    Review left on 27 Feb 2018

    Serious Plumbing Issues

    We recently moved into a new property and it became apparent right away that the renovations we fell for were done COMPLETELY wrong. Aaron just left my home and I feel like a weight has been lifted off my shoulders! He reviewed everything with me, showed me what was done wrong and did thorough testing to ensure all leaks were gone after the repair. He is clearly very smart and knows what he is talking about. He was also super nice which was an added benefit :) If I ever needed help again I would call them in a heartbeat! The communication from start to finish with their reception was equally excellent!

    Answer from pro:

    Hi Laurie, thank you for the awesome review. It was a pleasure working with you and glad we were able to take care of all you plumbing needs. Looking forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 27 Feb 2018
  • Review from Jim Johnston
    Rating: 5 out of 5
    Review left on 27 Feb 2018

    Valves and washing machine hoses replaced

    Both the shut off valves for our washing machine were leaking. Aaron came on time and replaced the valves as well as the water hoses to the washing machine which had been in use for some years. His work was neat and we were completely satisfied with the job.

    Answer from pro:

    Hi Jim, thank you for the great review. Glad to hear you were completely satisfied. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 28 Feb 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 4 out of 5
    Review left on 26 Feb 2018

    Amazing technician, brutal prices

    Aaron is a smart young guy with a lot of professionalism. He was on time, knowledgeable and happy to help. Waterworks plumbing prices are based on set descriptions. ie. "Drain repair" would go for xxx at any house. The system makes it easy for technicians to price a job, but doesn't give them the flexibility to reduce the price if the job is either easier or harder than normal. I paid $700 for what was less than a 2 hour job. The beauty of it was that it was done right away. Aaron was extremely helpful and I would say went above and beyond. If I was waterworks plumbing I would give him a raise! Cheers

    Answer from pro:

    Hi Private user, thank you for taking your time to review us here on Homestars. We greatly appreciate it.It was a pleasure to be of service to you and have your plumbing problem resolve. We take great care in calculating our cost to insure you get the best quality service that you could receive. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 28 Feb 2018
  • Review from Jennifer
    Rating: 5 out of 5
    Review left on 23 Feb 2018

    Slow drain

    Well, that was embarrassing. I had a very slow drain in our bathtub. No amount of draino would clear it. A side problem was that I couldn’t figure out how to remove the plug. (A fairly new install). Aaron arrived on time, quickly unscrewed the plug (hmmmm....I didn’t try that....sigh....). There was a tiny piece of paper/tissue blocking the drain at the very top. He tried very hard not to have me feel embarrassed but I still am! Great people to deal with...and I will call again if I ever have a real plumbing problem! Thank you!

    Answer from pro:

    Hi Jennifer, thank you for the great review. Glad to hear it was a simple fix, there is nothing to be embarrass about as situation like this does happen. Glad to hear you will be calling us in the future should you need us, it will be our pleasure to work with you. Thank you from Aaron and The Waterworks Team.

    Reply created 23 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2018

    Good Ethics

    I called them because my kitchen faucet was leaking, he repaired in less than a minute by tightening the tip. I would say I am very happy about the fact that he was ethical and honest and did not charge me a fortune. I wish he had given me a discout of some sort given the fact that the job took so little effort. Overall a great company.

    Answer from pro:

    Hi Dyurman, thank you for taking your time to review us on Homestars, we greatly appreciate it. It was a pleasure working with you and glad we were able to repair your faucet for you. As you can see on your invoice we did not charge you for the repair as it was just tightening the tip, we only charge you our call out fee of $39 which I think is a great deal.We are a phone call away should you need us in the future. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 22 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2018

    Leaky faucet

    Thanks Aaron! Your work and honesty were much appreciated. I would definitely recommend you and your company to my friends and family. If I have any further plumbing jobs I know who to call!

    Answer from pro:

    Hi Marnie, thank you for the great review and recommendation. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 22 Feb 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 3 out of 5
    Review left on 18 Feb 2018

    Too expensive.

    I really liked the plumber who showed up. He took the time to look at other plumbing than what I called for. He explained things to me, was patient, courteous, professional. All the same, I wouldn’t rehire this company. It costed $385 to replace the cartridge in my tub faucet. Guess they have a lot of overhead to pay for. I chose this company because they have the most high ratings. I didn’t realize it came with such a hefty price tag.

    Answer from pro:

    Dear Verified Private User. thank you for your business and taking the time to review us. I respectfully disagree with your opinion. You would find that our pricing is very much in line with the quality service providers herein in the GTA. We show up on time and are honest,respectful and provide the correct service options needed. We've been around longer than most companies and plan on serving you well into the future. Also you might know that we are very generous with our warranties, stated in our testamonials. We even fix stuff outside of warranty if a part fails. Nobody else does that. I welcome serving you anytime in the future although I'm not sure who you are. Thanks Again! Michael Yuffa and Team Water Works Plumbing 416.483.1113

    Reply created 18 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2018

    Kitchen Sink Clogged

    A stubborn kitchen sink would not respond to any of my own attempts to fix it so I brought in the professionals. I was impressed with WaterWorks from the 1st call where Natasha confirmed the available appointment and process. The morning of the appointment she contacted me again to confirm Aaron was on his way and forwarded his photo for confirmation. Aaron arrived and was clean, professional, listened to my issue and explained the steps he was going to follow with the associated quote for the work. An hour later the sink was flowing again, faster than ever before. Aaron cleaned up the job, completed the paperwork and confirmed that everything was completed to my satisfaction before leaving. Within 30 minutes I received a follow-up email from WaterWorks asking if there was anything else required. Great experience from beginning to finish.

    Answer from pro:

    Hi Paul and Elise, thank you for the great review. Glad we were able to get your drain flowing. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 16 Feb 2018
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