Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2018

    Faucet fault diagnosis and replacement

    8 year old kitchen faucet was vibrating excessively and had reduced water flow. Waterworks determined that the cartridge was faulty and recommended a new faucet. They installed it efficiently and left no mess. thanks for the great service

    Answer from pro:

    Hi Randy, thank you for the great review. Glad we were able to help with your faucet. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2018

    Fixed our leaky kitchen sink

    Aaron showed up on our doorstep precisely on time and went to work replacing the plumbing under our sink. He was thoroughly professional in his demeanor and skills. He explained what he was doing each step of the way and left the kitchen as clean as he found it. The work looks great and I'm confident it will last. Highly recommend both Aaron and Waterworks. We will definitely use these guys again - and shout out to Homestars for making this easy!

    Answer from pro:

    Hi Rob, thank you for the great review. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 22 Jan 2018
  • Review from Aaron Garr
    Rating: 5 out of 5
    Review left on 17 Jan 2018

    Frozen Pipes

    We came home from vacation to frozen pipes. I called WaterWorks on a Sunday morning and Mike arrived within a couple hours to my home. Mike and Aaron did an excellent job diagnosing the issue and running new pipes to correct the problem. The customer service received from Mike, Aaron and Natasha was excellent!

    Answer from pro:

    Hi Aaron, thank you for the great review. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.

    Reply created 17 Jan 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 11 Jan 2018

    Bathroom Plumbing Repair

    Called on Michael and his team to assist with a series of bathroom plumbing repairs including a leaking shower faucet, running toilet and leaking vanity drain. Service was exceptional and very professional. Michael has tremendous experience and knew exactly what to do. He was done all three in under 2 hours! Very much appreciated the responsiveness of his team is setting up an appointment in short order.

    Answer from pro:

    Hi User, thank you for the great review. Glad we were able to help with all your plumbing repairs. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 15 Jan 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 7 Jan 2018

    Met in (3sk) Cafe, Gave me a free faucet, guided me through replacement questions!

    Hi Folks, I met the proprietor of this fine establishment in a coffee shop! I was newly renting a house which had a broken kitchen faucet head. We briefly discussed it, and before I knew it, he had gone to his truck to give me a universal faucet head that I could easily use to replace the one in my new house. When I got home and had questions about the doing the replacement properly, he was more than happy to oblige. There is a lot of heart and soul in this business - something that you don't get at other places. I would highly recommend WaterWorks Plumbing and Drains Inc. for ANY of your plumbing needs!

    Answer from pro:

    Hi User, thank you for the great review and referral we appreciate it. Glad we were able to help with your faucet. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 8 Jan 2018
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 6 Jan 2018

    Kitchen renovstion

    Fast friendly service came at a time convenient for me did the job well and remedied issues right away. Support staff very friendly and helpful And checked afterwards to see if all ok Very satisfied with the work and the experience as a whole

    Answer from pro:

    Hi User, thank you for the great review. Glad we were able to help with your plumbing. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.

    Reply created 8 Jan 2018
  • Review from Christopher
    Rating: 5 out of 5
    Review left on 6 Jan 2018

    InSinkerator installation (Garberator)

    I found this company on this website and I called up to have someone come install my InSinkerator I got for Xmas. The lady on the phone was very nice and cheerful as she set up my appointment for 2 days later. I was impressed with how fast I could get service. Aaron Showed up to do the installation and had everything installed and explained within about an hour and a half. Aaron was very professional, friendly and listened to all my concerns, even the ones I asked that were not related to the job at hand. I would happily refer this company and Aaron the plumbing tech to anyone. 10 / 10 service! thank you very much

    Answer from pro:

    Hi Chris and Samantha, thank you for the great review and referral we appreciate it. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 8 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jan 2018

    Frozen water pipe, expose and repair

    Called Sunday morning that we had to close the water on part of the house because of the frozen pipe that caused major leak. Waterworks came within 90 minutes. Assessed, then went to get proper equipment. Came back and did a marvelous job. Their attitude, bed-side manners was superb.

    Answer from pro:

    Hi Steve, thank you for the great review. Glad we were able to help with the leak. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 2 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2017

    Leaking kitchen faucet

    Read reviews on HomeStars and selected WaterWorks. Called and was provided overview of policy, name of plumber assigned and the ETA. Had concerns since since issue happened just before Christmas with many family members arriving and kitchen faucet was leaking a lot. As others have referenced, I was emailed photo of plumber which was reassuring. Mike arrived a bit earlier and was polite and helpful. He tried to fix the leak but determined that the unit needed replacement. Completed job quickly and efficiently and removed old faucet and hose for proper disposal. Will be calling Waterworks for any future plumbing needs.

    Answer from pro:

    Hi Penny, thank you for the great review, we appreciate it. Glad to hear you will be calling us in the future should you need us, it will be our pleasure to work with you. Thank you from Michael and The Waterworks Team.

    Reply created 2 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2017

    Burst hot and cold water lines due to severe winter cold.

    Aaron was the technician sent after calling a dozen companies who were too busy to respond the same day due to the Christmas holidays and the sudden severe cold spell in the city causing a large number of emergencies. Waterworks was also considerate enough to send a jpeg of Aaron by email so that the homeowner could be confident of the identity. Aaron clearly explained the pricing structure and what needed to be done at each stage and performed the repairs quickly and competently while always being professional and courteous. Often tradespeople can be technically very qualified but unable to communicate well but Aaron was the total package. In fact I would encourage more young people to pursue the trades because they can make a meaningful impact on the lives of others.

    Answer from pro:

    Hi Jim, thank you for the awesome review. Glad we were able to help. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 2 Jan 2018
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