Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from Martin Guest
    Rating: 5 out of 5
    Review left on 19 Dec 2017

    Terrific service

    I found WaterWorks on Homestars and was impressed by their reviews. They lived up to their ratings! The initial inquiry was responded to quickly; I arranged the appointment via email (which was my preference); the administrator Natasha is terrific. She called the morning of my appointment to let me know what time to expect the plumber, and she emailed a picture of Aaron, which (as others have noted) is a nice touch. He was punctual, cordial, and professional. He quickly diagnosed the problem and provided 2 options: the job I thought I wanted (which would have been more expensive and unnecessary); and the job he recommended (which was cheaper and better). He did the work very capably and we are very pleased with the results. Aaron was also very friendly, polite, and adept with the paperwork. No complaints and much to praise.

    Answer from pro:

    Hi Martin, thank you for the awesome review, we appreciate it. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you once again from Aaron, Natasha and The Waterworks Team.

    Reply created 20 Dec 2017
  • Review from Bruce Jones
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Leak Repair

    We noticed a water stain on our ground floor ceiling that seemed to have grown in the last week or two. We had previously had a small patch from when our older dishwasher had flooded the kitchen above the ground floor sitting room but was barely noticeable... until now. Researching online we found WaterWorks and, given the genuine recommendations, called them to come and take a look. Everyone we dealt with at WW were polite, engaged and helpful. When Michael arrived he quickly established the cause by checking all possible sources, recommended a solution, and fixed it promptly. Will definitely have WaterWorks on speed dial for plumbing emergencies, and for installing a replacement sink in our powder room early next year!

    Answer from pro:

    Hi Bruce, thank you for the awesome review.It was a pleasure working with you. Glad to hear we are on your speed dial, you can definitely count on us for any future plumbing work.Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 19 Dec 2017
  • Review from KingswayTim
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Leaky kitchen tap

    Michael was prompt, courteous and professional. He quickly diagnosed and solved the problem. Thank you.

    Answer from pro:

    Hi KingswayTim, thank you for the great review. It was a pleasure working with you and glad we were able to solved the problem. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 19 Dec 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Dec 2017

    Great service and help - Re-install washer/dryer and dishwasher

    I was having my floors done, and wanted it completed under the dishwasher and the washer/dryer as well. I called WWPD and they said they'd need to come out for $40 to see how much it would cost. When Michael showed up, I got a quote for about $600 to remove and re-install a washer/dryer and the dishwasher. This by the way is not a 20 minute job like I mistakenly thought (it took about an hour or a bit more). We worked it down to $570ish after tax. Seems quite steep and you may find cheaper elsewhere. However, the price was the only issue for me. The service was fantastic. He removed the two items carefully and did not leave a single mark on the new flooring, as well as laid out cardboard to ensure that everything was safe. He helped vacuum the spaces to ensure that everything was clean before putting the equipment back, after my flooring contractor finished up. He also helped move the stove and went above and beyond to make sure everything was all right. I'd recommend them in a heartbeat, but don't plan for $100-200 for a remove & reinstall.

    Answer from pro:

    Hi Roger, thank you for the great review.It was a pleasure working with you. I can tell you had a great experience with us, regarding our price we are the same as our top direct competitors and we do stand by our job. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 18 Dec 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 4 out of 5
    Review left on 16 Dec 2017

    Kitchen disposal repair

    Excellent and courteous service by Aaron to replace my broken kitchen waste disposal unit. My only criticism is with this rating website itself. I should not have to submit a minimum word count review, nor should I have to provide "verification" beyond an email address.

    Answer from pro:

    Hi Private User, thank you for taking the time to review us, we greatly appreciate it. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 18 Dec 2017
  • Review from Adam C
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Inspection / Kitchen Faucet

    Michael was great! He was thorough and gave some detailed recommendations. I will definitely use WaterWorks again!

    Answer from pro:

    Hi Adam. thank you very much for your review.Sorry for the delayed response. It was kind of buried in the system. Thank you Michael Yuffa and Team WaterWorksCanada.com

    Reply created 20 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2017

    Efficient & Excellent Customer Service With Follow-Up for Clogged Toilet and Fixing Shower

    Aaron P came to our rescue and restored the use of our toilet and shower in a very professional, informative and efficient manner. Customer service with Waterworks began with the phone call to the front desk that scheduled service right away for the next morning. I received a call 1/2 hr to confirm when to expect someone and then a follow-up call afterwards to check on our satisfaction. I'm so pleased and happy. This company has the customer experience as a real priority. Kudos to the staff and management!

    Answer from pro:

    Hi Helen, thank you for the awesome review. Our customer is our priority and it was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 13 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2017

    Kitchen sink renovation

    Very personable, knowledgeable, professional service, fast and efficient. Excellent work! Thanks for coming to the rescue. Would highly recommend.

    Answer from pro:

    Hi Joan, thank you for the great review and recommendation. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 8 Dec 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Dec 2017

    CLEAR CAUSE OF SANITARY BACKUP

    THE WORK INVOLVED LOCATING THE SANITARY ACCESS PORT AND THEN DIGGING 6/7 FT TO LOCATE FIX THE CAUSE OF BLOCKAGE WHICH IN THIS CASE WAS A BROKEN DRAWN WHICH NEEDED REPLACEMENT. WHAT MAY THE JOB CHALLENGING WAS DIGGING IN A CRAWL SPACE OF ABOU 4 FT HIGH. THE JOB WAS PROFESSIONALLY DONE TO MY SATISFACTION, AND THE CLEANUP NEEDS TO BE COMMENDED. GOOD JOB VICTOR. THANK YOU MIKE. ANOTHER ASPECT IS YOU HAVE A FIRM FLAT PRICE UNLIKE $350 PER HOUR QUOTED BY THE OTHERS

    Answer from pro:

    Hi Afernandes, thank you for the great review. Glad we were able to help and get the repairs done for you. It was a pleasure working with you and we do look forward to working with you in the future should you need us.

    Reply created 8 Dec 2017
  • Review from Rose Jones
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    Kitchen faucet installation

    My kitchen faucet broke so I was no longer able to use it. I ordered a nice new faucet on line, but needed it installed. The moment it arrived, I called WaterWorks, and they arranged to have Michael come out the same day. It was beautifully installed, works well, and I found Michael knowledgeable, and very polite. This is my second time calling this company, and due to their responsiveness and work ethic, have purchased their protection plan. Thanks!

    Answer from pro:

    Hi Rose, thank you for the great review and continued loyalty. Its always a pleasure working with you. We are a phone call away should you need us in the future. Enjoy your new faucet. Thank you from Michael and The Waterworks Team.

    Reply created 8 Dec 2017
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