Waterworks Plumbing & Drains reviews (2257)

Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Dec 2017
Kitchen sink renovation
Very personable, knowledgeable, professional service, fast and efficient. Excellent work! Thanks for coming to the rescue. Would highly recommend.
Answer from pro:
Hi Joan, thank you for the great review and recommendation. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.
Reply created 8 Dec 2017
Review from HomeOwner
Rating: 4 out of 5
Review left on 7 Dec 2017
CLEAR CAUSE OF SANITARY BACKUP
THE WORK INVOLVED LOCATING THE SANITARY ACCESS PORT AND THEN DIGGING 6/7 FT TO LOCATE FIX THE CAUSE OF BLOCKAGE WHICH IN THIS CASE WAS A BROKEN DRAWN WHICH NEEDED REPLACEMENT. WHAT MAY THE JOB CHALLENGING WAS DIGGING IN A CRAWL SPACE OF ABOU 4 FT HIGH. THE JOB WAS PROFESSIONALLY DONE TO MY SATISFACTION, AND THE CLEANUP NEEDS TO BE COMMENDED. GOOD JOB VICTOR. THANK YOU MIKE. ANOTHER ASPECT IS YOU HAVE A FIRM FLAT PRICE UNLIKE $350 PER HOUR QUOTED BY THE OTHERS
Answer from pro:
Hi Afernandes, thank you for the great review. Glad we were able to help and get the repairs done for you. It was a pleasure working with you and we do look forward to working with you in the future should you need us.
Reply created 8 Dec 2017
Review from Rose Jones
Rating: 5 out of 5
Review left on 5 Dec 2017
Kitchen faucet installation
My kitchen faucet broke so I was no longer able to use it. I ordered a nice new faucet on line, but needed it installed. The moment it arrived, I called WaterWorks, and they arranged to have Michael come out the same day. It was beautifully installed, works well, and I found Michael knowledgeable, and very polite. This is my second time calling this company, and due to their responsiveness and work ethic, have purchased their protection plan. Thanks!
Answer from pro:
Hi Rose, thank you for the great review and continued loyalty. Its always a pleasure working with you. We are a phone call away should you need us in the future. Enjoy your new faucet. Thank you from Michael and The Waterworks Team.
Reply created 8 Dec 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Dec 2017
Hot water fix
Fixed hot water issue. Recognized the problem immediately and work was completed quickly and efficiently thereafter.
Answer from pro:
Hi Ajak13, thank you for the great review. Glad we were able to find the problem and fixed it.it was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 5 Dec 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Dec 2017
Smells from Kitchen Sinks - Drainage System Repair
Aaron was very knowledgeable, professional, helpful, and friendly. He immediately diagnosed the issues (the previous owners set up plumbing on two sinks incorrectly), offered a quote, and was in and out in a couple hours.
Answer from pro:
Hi Sean, thank you for the great review. Glad we were able to help. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 5 Dec 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Dec 2017
Radiator leak
I bought an old home last year and I've been having issues with my radiant heat system. The first company I dealt with specialized in boilers and radiators. They fixed some issues but always seemed too busy to do the work in one visit and I had to wait a long time for them to come back and finish the work. When I developed a leak in the basement ceiling that seemed to come from an upstairs radiator I called them but they were too busy to help me. I was in a panic because pieces of my ceiling were falling because of the leak and flooding which went undetected for several days. That's when I found WaterWorks Plumbing and Drain. What a relief! WaterWorks was very professional: They called me back fast to confirm they would be by within the hour. Michael arrived within the hour and was able to diagnose the problem quickly. Even though I need a new valve on the leaking radiator, he was able to tighten the existing valve collar enough to stop the leak and suggested I replace the radiator in the Spring, when the heating system could be shut down without inconvenience. I was only charged $40 for the service call which was a bargain. Thank you WaterWorks for your professionalism, speed and expertise!
Answer from pro:
Hi Vince, thank you for the great review. Glad we were able to help. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 4 Dec 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Dec 2017
Broken garberator
Reasonable & fair pricing. Right on time! I called yesterday and booked a service call to come today.Mike gave me a few options to deal with my broken garberator.We ended up just removing it and hooking up a sink drain without the machine.Thank you MIke!
Answer from pro:
Hi Penny, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.
Reply created 4 Dec 2017
Review from Stephen Mauthe
Rating: 4 out of 5
Review left on 29 Nov 2017
Water Heater Plumbing
The customer service was great. They were polite and prompt. I believe I overpaid for the service I received, but the work was done well and the problem was resolved. I did, however, have to pitch in and help the tech problem solve for some air trapped in the pipes after he finished. But they did come back after hours the same day to resolve the issue when they could have put it off to the next day.
Answer from pro:
Hi Stephen, thank you for the great review. It was a pleasure working with you and we do look forward to working with you in the future should you need us. We do stand by our work so feel free to call us anytime. Thank you from Aaron and The Waterworks Team.
Reply created 29 Nov 2017
Review from Andrea
Rating: 5 out of 5
Review left on 27 Nov 2017
Bathroom shower faucet
The tap stopped being able to stop or start water from flowing. Took great effort to turn on or off the water. Also, the tap was stiff and difficult to turn.
Answer from pro:
Hi Andrea, thank you for your great review. It was a pleasure working with you and glad we were able to fix your tap. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.
Reply created 28 Nov 2017
Review from Claudia Colas
Rating: 5 out of 5
Review left on 24 Nov 2017
water leakage visible in kitchen ceiling
After discovering an expanding stain in the kitchen ceiling, I contacted Water Works. Mike checked the two bathrooms above and quickly found the problem with an incorrectly installed drain pipe in one of the toilets. It required a creative solution and he found it. He was very professional and amiable throughout the process.
Answer from pro:
Hi Claudia, thank you for the great review. It was a pleasure working with you and glad we were able to find the leak and repaired it. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 27 Nov 2017