Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Rachel Cardoso
    Rating: 5 out of 5
    Review left on 15 Oct 2017

    Two leaking bathtubs and main floor laundry sink faucet and valve replacement

    We had two leaking bathtubs drains that needed repair. Michael found the problem quickly and explained in detail what needed to be done. He arrived promptly, and treated our home like it was his own. I would not hesitate to call Waterworks again for future work. While he was here I decided to have our main floor laundry faucet sink replaced. He had a unit in stock and he was able to do the work on the spot. He also addressed the low pressure in our faucet by replacing the valve below the laundry sink tub. Natasha was also very helpful in provided me with arrival times and appointment times. We were really happy with all the work that was done.

    Answer from pro:

    Hi Rachael, thank you for the awesome review. Glad to hear you were happy with the work. It was a pleasure working with you and look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 17 Oct 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 15 Oct 2017

    bathroom sink taps and pipes (replacement) installation

    Aaron called ahead & arrived early, which was wonderful.He was very polite, & pleasant. His work was efficient, tidy, & done to our expectations. We would definitely use Water Works again.

    Answer from pro:

    Hi User, thank you for the great review. Glad to hear you will be using us in the future when needed. We are a phone call away. Thank you from Aaron and The Waterworks Team.

    Reply created 17 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2017

    Leaking kitchen sink + laundry tub faucets

    I had a leaking kitchen sink. I had thought it was from a faucet cartridge, I replaced it and still leaked. Noticed that when then sink was full and draining, that water was practically flooding out the bottom, running along the abs as and flooding the floor. I saw WaterWorks Plumbing truck in the neighbourhood and gave them a call. Within two hours Michael was knocking on my door. He quickly identified that it was the kitchen sink basket, gave me a quote and got to work. He showed me the old corroded basket. He replaced and no leaks. I also got him to look at a leaky laundry tub faucet; and 10 minutes later no leaks. Two problems solved, I am happy. I will gladly call on WaterWorks for future needs.

    Answer from pro:

    Hi Ephraim, thank you for the great review. It was a pleasure working with you and glad we were able to fix the problem. It will be a pleasure to work with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 12 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2017

    Valve Replacements

    Thoroughly impressed with this company. From the Initial phone call to Natasha to the quality workmanship by the very knowledgable plumbing technician Aaron. I couldn't ask for anything better. The work was done in a professional timely manner and a courtesy call was made after the fact. I highly recommend WaterWorks Plumbing and I will be using them in the future for my plumbing needs. Thanks Guys

    Answer from pro:

    Hi Daniel, thank you for the great review. It was a pleasure working with you. Glad to hear you will be using us in the future should you need us, we are a phone call away. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 12 Oct 2017
  • Review from Nick Nur
    Rating: 5 out of 5
    Review left on 3 Oct 2017

    Kitchen faucet

    We had a problem with our KWC kitchen faucet for almost 2 weeks. Water pressure was very low. We contacted SaterWorksCanada office in Toronto. Secretary Natasha on the phone was courteous and helpful in understanding our problem. She gave us an appointment. Michael came and inspected our faucet and evaluated the situation. He showed us the reason for our low water pressure. He suggested solution options. We chose to install a Rubi kitchen faucet. Michael did a good job of the installation. He was effective, helpful and professional. We are happy with his service. We even bought a lifetime protection plan from him. Excellent service. Thanks Michael. Nick and Catherine Nur

    Answer from pro:

    Hi Nick, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 5 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2017

    skin faucet installation

    I attempted to install a skin faucet myself, and then realized that I don’t have all the tools ;-(. Michael come over and completed the job, and he also took the time to explain what I did wrong, I really appreciate that!. He did a great job in the installation. Receptionist is also great to deal with and returns calls promptly.

    Answer from pro:

    Thank you Vittoria for your business and taking the time to write your review. we appreciate it very much. we look forward to being of service to you in the future or even answer any questions. because we love what we do we're always ready to help. Michael Natasha and team at Waterworks plumbing and Home Services

    Reply created 1 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2017

    Honest and Professional

    Over the past couple of months, I had a loud pipe hammering noise every time I flushed the toilets, did laundry or turned on and off a cold water tap. It was annoying. I called WaterWorks and Michael came by for an assessment, quickly isolated the problem, explained why it was happening and how to fix it. He was very professional, did not rush through any explanations. I booked the work and the following week Aaron came by to complete fix the issue. Aaron was very professional, courteous and he explained the work. He did not rush through anything and took every care. His work was excellent, the noise is gone. These guys are friendly, respectful, clean and honest. Thank you for the excellent customer service.

    Answer from pro:

    hi Paul, thank you for the awesome compliments. we really appreciate your business and sharing your reviews online. it was really nice to meet you guys last week sorry I couldn't make it out Friday but you're in great hands with Aaron. you have any questions about anything in the future don't hesitate for a split second to call me. thank you from Michael Yuffa, Natasha and Aaron

    Reply created 1 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2017

    build new bathroom

    I found water works working ony old street and called them up.I was moving to a new buidlind and needed a new 3 piece washroom built on my main floor.They were very accomadating and came out many times to insure a great job.

    Answer from pro:

    Hi Gilbert, thank you for the great review. Its a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 27 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2017

    Sink and flush tank leakage

    We had a couple of issues going on at our place and Aaron was assigned to come take a look at the issues and fix them. He was extremely polite through out the duration of his stay. He not only let me know where the issue was but also gave me tips on how we could fix it ourselves in future. This company knows what customer's mean to them and they go way beyond the extra mile to keep their customer's happy. Natasha the receptionist who booked the appointment was equally polite and prompt with her phone calls.

    Answer from pro:

    Hi Jayanthi, thank you for the great review. It was a pleasure working with you and we are a phone call away should you need us in the future. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 26 Sep 2017
  • Review from Nora McQuiston
    Rating: 5 out of 5
    Review left on 21 Sep 2017

    plumbing

    Had Water Works Plumbing & Drain back again in August, this time to replace our two outside faucets, one of which was leaking. Aaron was courteous, friendly, and very knowledgeable. He installed 1/4-turn valves to replace our old washer-style faucets. Different plumber for this visit, but same great service.

    Answer from pro:

    Hi Nora, thank you from the great review and your continuous loyalty. Its always a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 22 Sep 2017
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