Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 17 Sep 2017

    New drain pipe, back water valve, toilet

    Plumbing job done was excellent. Michael is an absolute pleasure to deal with and very accommodating to ensure customer satisfaction. Goes out of his way to seek customer approval. Receptionist is also great to deal with and returns calls promptly.

    Answer from pro:

    Hi Private user, thank you for the great review. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Our customer satisfaction is our priority. Thank you from Michael and The Waterworks Team.

    Reply created 18 Sep 2017
  • Review from snosute
    Rating: 5 out of 5
    Review left on 15 Sep 2017

    Drain unclogged

    This company is great! All interactions I had with them during the booking/confirmation/work process was excellent! We had an 11am-3pm window for our appointment. Office Manager Natasha called to notify me that Plumber Aaron was nearby at 1230pm. I'm used the professional showing up closer to the end of the window, so this was great. She also sent an email notification at the same time with a picture of Aaron (for safety purposes, I'm assuming). Aaron showed up soon after that and talked me through what he was going to do. He was a super nice guy and clearly knew what he was talking about. He finished the job in under an hour and everything is working great now. The job was explained clearly, as were the costs. Bonus points for Aaron: he pointed out a quick fix for something easy that I can do myself on the cheap. I've dealt with other companies that wouldn't have said anything and charged me for it. After Aaron left, Natasha called to ask if I was satisfied with the experience. Obviously I was. Thanks WaterWorks!

    Answer from pro:

    Hi Snosute, thank you for the awesome review. Glad it all went excellent for you and we were able to clear the drain for you. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 18 Sep 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 14 Sep 2017

    Kitchen sink blocked

    Initially we thought that we had a problem with a garburator in the sink, as it would not drain properly. The plumber that came to fix the problem, very quickly assessed that it was not a gaburator that was the problem but the drainage pipe. He used the "snake" to unplug, but after doing it twice, pipes were still plugged. He ended up thinking creatively that he needed to open a pipe in the basement and flush out the blockage. It eventually worked, although it was very messy. He cleaned up the mess and provided information for future. Although it cost a lot of money, but I am sure another company would charge similar amount of money for this kind of work. We also bought a protection plan for next time something like that happens. Our house is 30 years old and thinks go wrong from time to time. It will give us 10% discount and free annual check up.

    Answer from pro:

    Hi Private user, thank you for the great review. Glad we were able to help. It was a pleasure working with you and looking forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 18 Sep 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Sep 2017

    Change tub spout

    Their service and workmanship was excellent Aaron P sent an email that their visit charge will be $39.00 plus tax Plumber put the tape instead of putting the ring as a washer to repair my spout. After he said it will still leak. He replaced his spout It cost us $277.78 labor and tax and $20.00 senior discount

    Answer from pro:

    Hi Eknath and Neena, thank you for the review. We appreciate it. We are a phone call away should you need us in the future and will be happy to help if any plumbing problem arise. Thank you from Aaron and The Waterworks Team.

    Reply created 7 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2017

    Leaking kitchen sink fixed promptly and well

    My kitchen sink was leaking where two drain sections weren't properly secured together. I called up WaterWorks, got an appointment for the next day, Michael (the owner) showed up promptly as scheduled, and he redid the entire under-sink drain piping so that not only was it not leaking but the sinks drained much better than before and the piping was better done. That was several weeks ago and I've been enjoying a trouble-free kitchen sink ever since. The whole experience was very pleasant; Michael explained what he proposed to do and why (and what it would cost), and then afterwards pointed out what was what under the sink, he thoroughly tested his work before leaving, and he left the whole place neat, with no cleanup work for me to do.

    Answer from pro:

    hi Chris thank you very much for the awesome review. sometimes things don't go as great as we'd like but just let us know and will always make it happen pronto. enjoy your new faucet it's probably one of the best ones on the market. I hope many others get to enjoy the quality of product that you purchased. thank you from all of us at Waterworks, Michael Yuffa

    Reply created 1 Sep 2017
  • Review from Judy apolinar
    Rating: 5 out of 5
    Review left on 29 Aug 2017

    Water Works built us a brand new gorgeous shower including demolition drywall tiling faucet grab bar shower curtain rod

    We've been working with water works for over a year now and they've done a few projects for us.rhe latest was a complete shower stall rebuild that they took care of every thing including installing our hardware light fixtures etc.Were very pleased.Michael was excellent to work with.he goes the extra mile and then some

    Answer from pro:

    hi Judy thank you very much for the great review. it was a lot of fun and very enjoyable for us building this new fabulous shower stall. we hope you enjoy it and I'm glad everybody can see these pictures and see the type of quality that a picture hardly shows. thank you again from all of us that Waterworks, Michael Yuffa

    Reply created 1 Sep 2017
  • Review from Danny Wind
    Rating: 5 out of 5
    Review left on 28 Aug 2017

    faucet replacement

    First faucet replacement turned out to have a manufacturer defect. Quick phone call and a replacement was sent -- bad luck again with the 2nd one so another quick phone call and the owner (Michael) from Water Works comes out personally and immediately to make sure this last replacement faucet was going to be fine. Quick and reliable service !

    Answer from pro:

    thank you for the great review Danny. we never leave anybody unsatisfied. Just let us know we will always take care of you. Thank you again from all of us at Waterworks Plumbing

    Reply created 30 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2017

    Sump pump replacement

    We had been having issues with our sump pump for a couple of months now with inconsistent operations. Aaron P was the specialist from waterworks came to the house for the service. We are extremely satisfied with the service. Aaron was very professional, demonstrated excellent knowledge, and was helpful. He clearly communicated the factors that may be causing the issues with our existing sump pump and he took the time to explain the different type of pumps. He was likely the friendliest service specialist that we have ever worked with and we would highly recommend water works and in particular Aaron. We will definitely use waterworks and Aaron again.

    Answer from pro:

    thank you so much for the awesome review and compliments. we really appreciate it I will forward this to Aaron. we look forward to helping you, friends and family whenever you need us. thank you from Aaron and the Waterworks team

    Reply created 30 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2017

    Broken Sewer Line

    We called WaterWorks after noticing water in the basement, Michael came right away and found out the issue is on the city side. But the City is very obstinate to admit the problem is theirs. Michael came back the second time, on a Sunday, and investigate the problem further, all free of charge and helped us to convince the City to send a crew in to fix the problem. Michael also followed up with us to make sure City will be fixing the problem. We are very impressed with Michael’s professionalism and we are more than happy to recommend WaterWorks Plumbing to everyone.

    Answer from pro:

    thank you Michael for the awesome review! we always go the extra distance for our clients. I'm also amazed how much poor service exists out there. we definitely bucked that trend or should I say duck! thank you again call on us anytime you need us. Michael Yuffa Yuffa and The Water Works Team.

    Reply created 29 Aug 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 4 out of 5
    Review left on 22 Aug 2017

    Leak under kitchen sink

    I called this company after I saw a truck at a friend's place for a leak under my kitchen sink. I was given an appt of 8-12 and at 8:30 get a message that the technician is ill and cant come. I understand that this can happen. I then got a call from Mike saying he will be there after noon to look at it. Unfortunately Mike was not able to find the source of the leak so that was a bit disappointing. My original review was written immediately after Mike left my home so I was a bit angry but all in all they were fair.

    Answer from pro:

    thank you for your review. We appreciate it. I did arrive around 10:30 a.m. and I called before I did so. unfortunately I could not see any sign of a leak. so it was not prepared to sell you something that you probably don't need. thank you from Waterworks team and Michael Yuffa

    Reply created 29 Aug 2017
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