Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from tanya petryshen
    Rating: 5 out of 5
    Review left on 20 Aug 2017

    Main floor toilet leaking into basement

    Aaron arrived on time, explained why the toilet was leaking, explained exactly what he would do to fix it & the cost. I was impressed with his polite manner. After he fixed the main floor he offered to check all taps & toilets in the house at no cost since he was here. Definitely happy to get a Saturday appointment as well.

    Answer from pro:

    hi Tanya thank you so much for taking the time to write a great review for us. we always appreciate referrals from friends and family I look forward to serving you should you need us in the future. Aaron and the Waterworks team

    Reply created 20 Aug 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 19 Aug 2017

    Plumbing work- toilet and water tank

    We read the reviews for this company and asked for a quote. The gentleman was incredibly friendly and informative. We went forward with the work and it was done quickly and efficiently and the tank was delivered that day and next morning work was complete. I asked to watch the work and he was very welcoming and informative with what he was doing and we had a good conversation. I've had other contractors who seem uncomfortable or have asked members of my household to go inside and let them work. Can you believe such a thing even happens? Not with these guys.

    Answer from pro:

    Thank you for the great review. We are a very transparent company.Clients are always welcome to watch.In fact we enjoy that. thank you for choosing Waterworks again.

    Reply created 21 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2017

    Water Hammer

    First thing this morning we received an email reminder to say the Plumber was on his way, followed by a phone call from the plumber himself to check we were in. Michael was quick to locate the cause of the water hammer it was the shower in the ensuite. Unfortunately this now requires access through the wall to repair it. He will be back to me in 2 days or sooner with a full quote. I will update this review after that work is done however so far very impressed with the service provided.

    Answer from pro:

    good morning Peter, thank you so much for the quick review. we're just waiting on the manufacture to reply back to us to get parts for the shower valve, so we won't have to open any walls. we're trying to the best possible solution available. I'll keep you in the loop. Thank you again Michael Yuffa and team at Waterworks Plumbing

    Reply created 17 Aug 2017
  • Review from Kullgarc
    Rating: 5 out of 5
    Review left on 15 Aug 2017

    service

    Michael came to my home to install new toilet and do a brief inspection of the work another plumber/contractor, and provided me with a MOUNTAIN of valuable info. On top of that I now have a new "working" toilet. As important as all that is I now have a new plumber.

    Answer from pro:

    Hi, thank you for the great review. Glad we were able to help and were able to get your toilet working. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 16 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2017

    Leak in Shower

    Aaron was amazing! Patient and thorough. We finally figured out the issue with my shower now, after weeks of different plumbers coming by and not being able to pinpoint the problem. Thank you!

    Answer from pro:

    Hi Mel, thank you from the great review. Glad we were able to figure out the issue with your shower. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 15 Aug 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 12 Aug 2017

    Slow toilets

    Aaron was on time, honest and thorough. He explained everything throughly and obviously put significant thought into the most efficient, cost effective solution to our problem. He left us with the problem solved and no trace of a mess. Thanks Aaron!

    Answer from pro:

    Hi Private User, thank you for the great review, glad we were able to solve the plumbing problem you were having. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 14 Aug 2017
  • Review from Nora McQuiston
    Rating: 5 out of 5
    Review left on 10 Aug 2017

    toilets and sink shut off valves

    Had Mike back to replace two "vintage" toilets and to add shut-off valves to our sinks. The new toilets look great. As always, excellent service from Mike and Natasha. Would certainly recommend the Water Works to friends and neighbours.

    Answer from pro:

    Hi Nora, thank you for the great review and continued loyalty. Its always a pleasure working with you and looking forward to working with you in the future should you need us.Thank you from Michael,Natasha and The Waterworks Team.

    Reply created 11 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2017

    Leaking toilet

    I called Waterworks to have a leaking toilet fixed. Aaron P came the same day, identified the problem, and quoted me a price to fix it. I accepted and he fixed the problem. He explained everything he was doing and even answered other plumbing related questions I had. Afterwards, Aaron cleaned up after himself leaving everything the way he found it. This is the second time I have used Waterworks and both times I found the plumber to be professional and willing to explain their work.

    Answer from pro:

    Hi Dan, thank you for the great review and your continued loyalty. Its always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 9 Aug 2017
  • Review from Sharon OBrien
    Rating: 5 out of 5
    Review left on 7 Aug 2017

    Emergency toilet replacement

    Water through our ceiling from a toilet seal leak from an old toilet. Michael came on a holiday within 2 hours- diagnosed leak, replaced toilet at our request . Fast/ fair and a super nice guy. We'd use them again!

    Answer from pro:

    Hi Sharon, thank you for the great review. Glad to hear you will be using us again. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 9 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2017

    Fixed 17 Year Old Kohler Kitchen Faucet

    Our 17 year old Kohler kitchen faucet was leaking and needed to be fixed. Being very leery of Plumbers we decided to do some research on Home Stars to find a reputable Company. We decided to use WaterWorks Plumbing due to their high ratings and excellent reviews. Micheal came the next day within a one hour window so we didn't have to sit around all day waiting. MIcheal was very knowledgeable, efficient and pleasant. He explained everything and fixed our faucet within one hour and shined it up to look and work like new!!! It was so refreshing to finally meet a extremely knowledgeable and HONEST PLUMBER!!!! We highly recommend Water Works Plumbing and Drains and would definitely contact them again with any other plumbing needs in the future. We are very happy to finally have our own Fantastic Plumber!!!! Thank you so much Micheal

    Answer from pro:

    Hi Carol, thank you for the awesome review. Glad we were able to help fix the faucet and to hear we are your own fantastic plumber. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 8 Aug 2017
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