Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2015

    Fixed leaking copper pipe

    Waterworks was able to quickly book me in for an appointment at my desired time when I called in. They also have this cool feature where they email you the plumber that has been dispatched to you about an hour before they arrive so you know who and what to expect. Larry was very thorough in his work and gave us all the pricing options with no pressure to choose any of them. The pipe was fixed no problem and everything's been great since! Would highly recommend.

    Answer from pro:

    Hi Vicky. Thank you for the great review and recommendation. We're very glad to hear that you had a great experience with us. We are always here should you need us in the future. Thank you from Larry and the Waterworks Team!

    Reply created 10 Aug 2015
  • Review from Leslie F
    Rating: 4 out of 5
    Review left on 9 Aug 2015

    Bathroom repairs

    Had a running toilet for many months on a toilet that was very old. Very difficult to fix. Was not ready to replace the toilet. Also had a leaking sink. Larry was kind and courteous. He quickly diagnosed the problems and fixed the problems.

    Answer from pro:

    Hi Leslie. We appreciate the review. Very glad to hear that Larry was a great help to you. We do appreciate you as a customer and remember we are always one phone call away whenever you do need us. Thanks from the Waterworks Team!

    Reply created 10 Aug 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Aug 2015

    Plumbing

    We;ve used WaterWorks Plumbing a number of times, and their service is always prompt and thorough. They're full of great advice for long-term care and maintenance, and always reliable in a pinch.

    Answer from pro:

    Hi Matt. Thank you for the awesome review. We are very happy to know that you have been using our services. We thank you for that and know that we are always here for you as always. Thanks from The Waterworks Team.

    Reply created 10 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2015

    broken toilet slow drain

    We have always experienced excellent and prompt service. Their professional servicemen are top notch. The office support staff are always very friendly and efficient. We would highly recommend them .

    Answer from pro:

    Hi Fareed, thank you for the great review and your continued loyalty. It is always a pleasure working for you and looking forward to working with you in the future should you need us.Thanks from The Waterworks Team.

    Reply created 2 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2015

    plumbing

    We LOVED Stephen - the master plumber! He came to our house on very short notice to fix a "running" toilet. Right away, he diagnosed the problem and fixed it on the spot. Not to mention, he was such a nice and friendly guy. We would call back for more service in a heartbeat!

    Answer from pro:

    Hi Carly, thank you for the awesome review. Glad to hear we were able to resolve your plumbing problem. We are a phone call away should you need us in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 2 Sep 2015
  • Review from Andrea
    Rating: 5 out of 5
    Review left on 24 Jul 2015

    toilet installation and inspection

    Great company! I have used Waterworks more than once and have been extremely happy with the customer service, timing (when they said they would be here they were), really nice workers and extremely knowledgeable and competent. I definitely recommend Waterworks!

    Answer from pro:

    Hi Andrea, thank you for the great review and your continued loyalty. You can always count on us should you need us in the future. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 2 Sep 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Jul 2015

    Bathroom plumbing

    Their plumber was incredibly rude, yelled at me and then way overcharged. The owner came down and suggested to my husband that it was my "hormones"...you know since I am a woman. Then admitted his plumber did work that didn't need doing and half apologized but still insisted on charging us part of the bill. It was a horrible experience.

    Answer from pro:

    We serve every client to the highest possible level of service with each and every service call. With knowing that things did not meet the clients expectation, we did offer a partial reimbursement for our service. The Waterworks Plumbing and Drains Inc.

    Reply created 22 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2015

    kitchen faucet

    I've used Water works in the past as we were very satisfied.\their pricing is very competitive and show up reliably at the specified time.Mike installed our faucet and did an amazing installation and were loving it! D.Train,Thornhill Woods.

    Answer from pro:

    Hi David T, thank you for the great review and continued loyalty. You can always count on us should you need us in the future. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 2 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2015

    Toilet

    Not once, but twice I was faced with a toilet that needed assistance. Both times Larry arrived and fixed the problem with speed and professionalism. Natasha, who dealt with my calls to the company, was extremely helpful in finding someone to come, and regularly called back to provide updates on timing and to ensure that the service was acceptable.

    Answer from pro:

    Hi Katharine, Thank you for the great review. Glad we were able to help in anyway we can and have your toilet repair. You can definitely count on us should you need us in the future. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 2 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2015

    Water leaks causing excessive water use

    My water use was up 30%. Larry from WaterWorks arrived on time and he found a leaking toilet (which he fixed) and also determined that the furnace-mounted humidifier was leaking. Larry was very helpful and informative. I would use WaterWorks again.

    Answer from pro:

    Hi Dan, thank you for the great review. We are happy to help resolve your plumbing problem. We are always here should you need us in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 2 Sep 2015
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