Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2015

    Connect garden hose and inspect master bath deck set and sink faucet

    Michael and Ron arrived on schedule after a service call to Natasha that was very thorough and pleasant. They resolved my issue quickly and were even able to offer advice about an ongoing issue with my deck set that 2 other plumbers failed to grasp. Unlike the company I was using before, they did not try to upsell any service contracts. Michael loves what he is doing and this is the reason why he can quickly and accurately diagnose problems while offering intelligent solutions. I am so relieved that I have found a new company to call upon for plumbing repairs and advice. This service call was stress-free and WaterWorks is a great company.

    Answer from pro:

    Hi Housefx, thank you for the great review. Our responsibility is to help our customer in any way we can and glad we were able to be of assistance to you. We are a phone call away should you need us. Thanks from The Waterworks Plumbing and Drains Team.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2015

    Thermostatic Valve in shower/tub

    Our third time using Water Works and again they did not disappoint. What seemed straightforward (replacing a faulty thermostat) turned into a frustrating and time consuming procedure as the assembly proved difficult to remove and the part in question was not made anymore. Nevertheless Michael persevered, contacting the manufacturer overseas and eventually managing the repair. To show how honest these guys are, at one point he offered to cancel all his fees and part as friends if we felt we would rather go with someone else. And we were always kept in the loop as to their progress and costs. Michael is a very pleasant, down to earth type of guy who is very nice to deal with. Natasha called two days later inquiring how satisfied we were with the repair. Some posters on here have complained about Water works asking for a review -- as someone whose relative is a contractor, I know full well that small businesses live and die by word of mouth, so you can't blame them for this. Water works have become our go-to company for plumbing issues.

    Answer from pro:

    Hi Rick, thank you for the great review and your continued loyalty. You can always count on us should you need us in the future. Glad we were able to help. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2015

    Replacement of hose faucet

    We had a broken outdoor faucet and, although this wasn't an emergency, it was very inconvenient to be unable to use our hose. I found WaterWorks listed on HomeStars, took a chance and called. I'm glad I did -- The service and administrative attention to detail is above and beyond any other experience I've ever had with any contractor. I was impressed from the first phone call when Natasha explained the service call charge, outlined the WaterWorks procedure, and set up an appointment. At the specified time, I received both a phone call telling me the plumber (Larry) was on his way and an email with Larry's photo. (As a senior, I appreciate the foresight and courtesy of the photo identification.) Larry is a friendly person, and very efficient. He assessed our needs, provided a quote and got right down to the job, which he accomplished quickly and then tested his work. Right after Larry left, Natasha called to make sure we were satisfied, and shortly after that an email arrived in appreciation of our business. I would definitely recommend WaterWorks to anyone who needs plumbing services. Thanks Natasha and Larry. I'm off to water my flowers!

    Answer from pro:

    Hi Diane, thank you for the awesome review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Plumbing and Drains.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2015

    Toilet Repairs

    Michael came to our house on time as scheduled and was very informative about the work needed and the cost. He did the job in a timely manner and was very neat. The cost was very fair and I would recommend his company as well as Michael .

    Answer from pro:

    Hi Shari, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 31 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2015

    Plumbing repair

    The service was great. Michael was very professional and thorough. Natasha was very helpful in coordinating the details. Everything was done with high quality and on time. The results are great! Well done.

    Answer from pro:

    Hi Rob, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from The Waterworks Plumbing and Drains.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jul 2015

    Leaky tap

    Great service from time we called! Office staff was friendly and courteous. Michael came out and explained our options to fix a leaky shutoff in our basement and a leaky outdoor tap. Great service all around. Would absolutely have them come back for any future plumbing work.

    Answer from pro:

    Hi Lisa, thank you for the awesome review. We really appreciate your business and the opportunity to help you.It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2015

    Bathtub faucet leaking

    Since I bought my house the bathtub faucet has been leaking. I searched for a plumbing company through HomeStars and found the Water Works Plumbing and Drains, I called to schedule the service, I received a call this morning asking if Larry could come earlier to do the job. He came earlier, very courteous, inspected the leak and provided me with a quotation. He started the job, I was impressed to see that he used protection to avoid scratching the bathtub, found that the faucet handle was glued and stuck in place, he had to cut, go to a supplier to get a new one. Everything was done professionally, looks perfect and no more leaking, Larry cleaned after he finished the job and it looks like brand new. Definitely I can recommend the company. Liz (sorry, I think I am misspelling your name) did follow up on how the job was completed. Thank you for doing a great job, on time and the service was better than my expectations.

    Answer from pro:

    Hi Mauricio, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2015

    Drain and water work

    Excellent service. Excellent communication. They did very thorough work. On time and reasonable priced. They were very prompt in their service. I was very impressed with the work they did. Great Work!

    Answer from pro:

    Hi SS, thank you for the great review. We are happy to help resolve your plumbing problem. We are always here should you need us in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2015

    plumbing

    Excellent service. Excellent communication, beginning with Natasha, the dispatcher. She contacted me at frequent intervals on the morning of the call, to inform me of a delay. Michael arrived and quickly resolved the kitchen faucet leak problem, indicating that there would be no need to change parts, etc. as it simply required tightening the nut. He charged me nothing but the service call charge of $39 for this. He also took time to trouble-shoot a more serious issue with water leaking from an indoor or outdoor source. Again, no charge except the service call. Michael is fair, courteous, honest and knowledgeable. I will not hesitate to go back to him for future plumbing issues.

    Answer from pro:

    Hi Happy Homeowner, thank you for the great review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2015

    plumbing

    My review is about excellent customer service, as the repair needed wasn't more than a visit. When I called WaterWorks; the call was answered immediately and a time given that day for the visit. Their office emailed me a confirmation and a picture of Michael, the plumber, so I'd know it was him. Shortly before he arrived, the office called to let me know he was on the way. Michael arrived promptly and was very professional. I was impressed with the promptness and excellent communication.

    Answer from pro:

    Hi Steve, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 24 Jul 2015
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