Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2015

    Clogged Drain/Sewage backup

    Water backed up into our basement every time we put something down a drain. Turns out the main drain that leaves our house was clogged. The plumber helped us located the main drain in our bathroom and move our washer and dryer out of the way. We were able to snake the drain and clear it out. Also Liz from the main office who organizes everything is great, plus you get an email to let you know who your plumber is… I would use them again.

    Answer from pro:

    Hi Karyn, thank you for the amazing review. Glad that your drain is now clear and working great. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away.Thank you from Waterworks Plumbing and Drains.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2015

    Bathroom Shower Replacement

    With a ton of pipes freezing around the city this week my non-emergency needs were being ignored by other companies. Waterworks was very professional from the time the appointment was booked and had someone out the next morning. Ali was very helpful and provided guidance on options for the two repairs that were in question. The entire valve and shower assembly was replaced and repiped which involved going through our bedroom wall. Unfortunately I had to do this work since it is not part of the plumbing but Ali was able to provide suggestions on what needed to be done. Waterworks provided an upfront price so there were no surprises. More expensive than I would like? Yes. But there was also more work to be done than I originally guessed before I called them. Advice for others- if you are doing a shower repair or replacement be aware that you will need a separate contractor to help provide access to the behind the wall plumbing or be able to do it yourself. The plumbers are simply worried about the piping.

    Answer from pro:

    Hi Jordan, thank you for the great review, we appreciate it. It was indeed a brutal winter with lots of freezing pipes and we are happy we were able to get the repair done for you. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 26 Feb 2015
  • Review from Peter Carrubba
    Rating: 5 out of 5
    Review left on 20 Feb 2015

    Clogged Drain/Trap Needed Replacement

    Bathroom sink was clogged. My cleaning was not enough to keep the pipe and trap cleared for longer than 3 weeks - Michael came by - looked at it and changed the old, existing trap and pipe before I could say "DrainO". Very courteous, knowledgeable, and reasonably priced. I will certainly call Waterworks back for future plumbing work.

    Answer from pro:

    Hi Peter, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Michael and Waterworks Plumbing Team.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2015

    Plumbing- water heater mixing valve

    Our hot water tank needed a new mixing valve as well as repair to a leaky valve. Ali arrived on time, explained the work to be done and took great care to update and replace the valves. He was very friendly and knowledgeable, and he took the time to explain how everything worked. While doing the work, he had to power off the furnace. He made sure everything was back in its place before he left. Overnight, the furnace was not blowing heat. We don't know if this was related to the repair or not, but I called Waterworks before placing a service call for the furnace. Ali came back first thing the next morning to check that everything was reconnected properly. He had everything up and running within a few minutes. He is dedicated and clearly takes pride in his work. Liz and Natasha were also very helpful and efficient in returning calls, arranging the visits and making follow-up calls. It's nice to see people passionate about what they do and company that values customer service. I highly recommend Waterworks and would definitely use them again.

    Answer from pro:

    Hi Serge, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2015

    Frozen pipes

    I had frozen pipes and had no hot water in either bathroom. I phoned and within a couple of hours, a really nice man named Michael arrived and proceeded to defrost my pipes within a few minutes. I had tried myself with a hair dryer to warm the pipes but after hours of trying, nothing worked. Michael was able to fix the problem within a few minutes, and even gave me some tips on how to prevent the freezing pipes from recurring on upcoming cold days. Highly recommended!!

    Answer from pro:

    Hi Steven, thank you for the great review. It was a pleasure working for you. We are a phone call away should you need us in the future. Thank you for us all at the Waterworks Plumbing and drains Inc.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2015

    Frozen Pipe

    We were extremely satisfied with the work of the Water Works and would highly recommend them. Coming home to a frozen pipe that started leaking is never a pleasant surprise on the coldest day of the year. Despite how busy they were a plumber was dispatched by Liz and Ali arrived in under 2 hours. Ali was very helpful and ran through a number of options after figuring out how to solve the issue. After a short period of time we had our water back on and a plan to solve the problem on a permanent basis in the very near future. Great job and well done. As customers we couldn't be more satisfied.

    Answer from pro:

    Hi Ivan, thank you for the awesome review. We are happy to help in anyway we can to solve our customer plumbing problem. Our priority is making sure your have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you for us all at the Waterworks Plumbing and Drains Inc.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2015

    Frozen Pipes/Leak Repair

    My pipes froze in a couple of places. Water Works had somebody at my place within hours, despite being very busy. Unfortunately for me, it quickly became clear that things were much more complicated than I hoped. Ali P spent six hours at my place and worked with me extensively to try and identify the problems and figure out solutions (both short and long term) for the frozen pipes. Incredibly, one pipe burst while he was here. Ali was very quick and responsive in dealing with the burst pipe and it was fixed with minimal problems. He did a fantastic job guiding us through a difficult set of problems and identifying the solutions.

    Answer from pro:

    Thank you Ren for the awesome review. We are glad we were able to help in anyway we can. Its been a very cold winter with lots of frozen pipes and we are glad we were able to make it out and assist you. We are a phone call away should you need us in the future. Thank you from Ali and The Waterworks Family.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2015

    Plumbing Inspection

    I needed my bathtub inspected for a leak. Waterworks sent Ali, he was very professional, polite and caring. He inspected all of the washrooms very thoroughly. I had a great experience with this company! Will use again.

    Answer from pro:

    Thank you Nadia for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Ali and the Waterworks Family.

    Reply created 26 Feb 2015
  • Review from Rob Grigjanis
    Rating: 5 out of 5
    Review left on 10 Feb 2015

    Burst water pipe

    The rep, Liz, was helpful and courteous. The plumber, Terry, was punctual, did an excellent job, and explained everything he did. Both were a pleasure to deal with. I would highly recommend this company.

    Answer from pro:

    Hi Rob, thank you for the great review. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 26 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Feb 2015

    Toilet noise

    We thought we had shaky pipes, as every time we flushed the toilet or ran the sinks, we would hear a loud banging noise. With one call, Water works was available within the same week to come and take a look. They were extremely professional, efficient, and provided options to fix the problem. Thankfully, there wasn't an issue with pipes, just the toilet. It was a minor toilet tank rebuild. Fixed same day, within an hour. Although the charges were a bit hefty for a minor fix, it was completed quickly. No need for us to go out, find parts, youtube DIY, etc. With a baby and a crazy schedule, it was well worth it!

    Answer from pro:

    Hi Satisfied From Markham, thank you for the great review. Glad it worked out to be an easy fix for you and everything is all okay now. We are a phone call away should you need us in the future. Thank you from The Waterworks Plumbing and Drains Team.

    Reply created 27 Feb 2015
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