Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2014

    Leaking Kitchen Sink, General Plumbing

    Left a message with Water Works on late Saturday night and Michael promptly called Sunday morning and came by the house on Sunday afternoon. It was not an emergency but it left our kitchen sink unusable. I am very particular person and Michael met all my expectations. He was extremely professional, friendly, efficient and competent. He had all the parts in his truck. He answered all my questions and I was so impressed with Michael that I had him fix all the other lingering plumbing problems (broken toilet handle, faulty shower knob) while he was at my house. He uses a price chart so you know exactly what you are paying for parts and labour. I will be definitely be calling Water Works for any future plumbing problems. Thank you Michael!

    Answer from pro:

    Hi Vik, thank you for the awesome review. It was great to meet you and ensure we met all your plumbing needs. We are so grateful to you for choosing Waterworks. Looking forward to servicing your future plumbing and drain projects. Thank you from Michael and the Waterworks Team.

    Reply created 28 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2014

    Leaking basement pipe

    The pipe in my basement that feeds water to the garage seemed to be leaking, so I called WaterWorks and Larry came by to check it out. He was quite thorough, and when he found there was no problem, he explained patiently to me that the water was just condensation (even though there was a lot of it!) I'm glad there was no real problem this time, but I would definitely call Larry again in the future if I need something fixed. He was very professional and very patient. Thanks Larry!

    Answer from pro:

    Hi Tyler, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Jun 2014

    Water line valve replacement

    Their plumber showed up when he said he would, explained the problem and provided options. presented themselves in a professional and courteous manner. Work was well done. Would definitely use them again.

    Answer from pro:

    Hi J. Gill, thank you for the great review and the opportunity to be of service to you. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 13 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2014

    General Plumbing

    Waterworks was extremely reliable. Natasha was there to confirm my appointment ahead of time and follow up with satisfaction afterwards. I was send a picture of the plumber prior to his arrival and they were always on time. My only complaint would be the wait time to get the appointment, but I would definitely use them again.

    Answer from pro:

    Hi Marni, thank you for the great review. It was a pleasure working for you and resolving your plumbing problem. We are a phone call away should you ever need us in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 18 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2014

    No hot water in shower

    There was no hot water flow when the shower handle was turned to hot. I googled and found WaterWorks Plumbing + others through HomeStars. WaterWorks was the only one answered by a live person - all others requested that I leave a message. I booked an appointment. I was notified within an hour of Larry's arrival. He was able to find the problem - temperature control balancing spool - and replace it. I was very pleased with the professionalism and service level.

    Answer from pro:

    Hi Terry, thank you for the great review and the opportunity to be of service to you. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 18 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2014

    Shower

    They were called out b/c the ceiling was leaking water and to assess the problem. They caulked corner joints & we will have them out again to open the slow shower drain. Very good scheduling and service.

    Answer from pro:

    Hi North Toronto, thank you for taking the time to write this review on Homestars. We appreciate it. It was a please being of service to you and we do look forward in working with you in the future. Thank you from Waterworks Team.

    Reply created 18 Jul 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jun 2014

    Plumbing

    Not only was my bathroom sink not draining properly, I kept hearing water draining from pipes several minutes after I shut off the tap. I decided to call WaterWorks. When Larry came I showed him what was wrong and also mentioned I was concerned that my kitchen sink was a bit slow in draining. He checked the kitchen sink and said it was slow to drain as he felt the pipes were narrow & it just would take a little longer than usual. That eased my mine. When he checked my bathroom sink......well that was a diiferent story. The pipe had cracked and water was running down the outside of the pipe. It wasn't cheap but he got a new pipe and installed the new one. It's been draining well since. Thank you WaterWorks Plumbing. This could have ended up costing me a lot more if you didn't get the job done so well and so fast.

    Answer from pro:

    Hi Ro, thank you for the great review. It was a pleasure working for you and glad that we were able to repair your drain for you. We are a phone call away should you need us in the future. Thank you from the Waterworks Plumbing and Drains Team.

    Reply created 18 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2014

    Outdoor Faucet

    The technician (Michael) was punctual and worked efficiently to resolve the issue. He was polite and courteous. He provided a quote prior to beginning the job. We will definitely call WaterWorks Plumbing for future work!

    Answer from pro:

    Hi AM, thank you for the awesome review. We really appreciate your business and the opportunity to help you. . It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 20 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2014

    irrigation valve installation

    our irrigation valve would not close completely and it leaked all winter and burst the outside pipe.We called in Waterworks and they showed up on time and did a great job with lots extra advice.thank you so much from kevin Richmond hill.

    Answer from pro:

    Hi Kevin, thank you for the great review. We are happy to help in anyway we can. We like to keep our customer informed and advice to the best we can. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Natasha and Michael at the Waterworks Plumbing and Drains Inc.

    Reply created 20 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2014

    Bathroom faucet

    I bought the platinum warranty plan the first time Michael replaced my bathroom faucet. One of the handles became loose and fell off a year later. I called WaterWorks for repair and Michael came and fix it on the same day. I always appreciate their timely and friendly service!

    Answer from pro:

    Hi Edmond, thank you for the fantastic compliments and your and loyalty to us. It always really nice working for you. Feel free to call us anytime you need us.Have an excellent day from Michael and Natasha at the Waterworks Plumbing and Drains Inc.

    Reply created 6 Jun 2014
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