Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2014

    kitchen sink strainer change

    My 25 year old kitchen sink drain cracked. Michael was excellent and changed the sink strainer without issues. Have used waterworks before, and will use them again.Very well organized company, with email of who's coming with photo ID, post visit check up call by Natasha. Very professional.

    Answer from pro:

    Hi SMT, thank you for the great review and your continued loyalty. It is a pleasure working for you and assist in resolving your plumbing problem. We look forward to being your number one plumbing and drains service provider. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2014

    sink drain repair

    Minor problem with bathroom sink was repaired with inexpensive fix. Larry V was professional, honest and helpful. Scheduling coordinator kept me informed of the approximate progress of the service tech, while he was on- route to my call.

    Answer from pro:

    Hi Larry, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2014

    Leak in water service pipe

    I heard a hissing sound in the basement near the water meter at the end of February. I called Waterworks and Michael came over and said it was a leak in a pipe outside the house. He outlined a few scenarios, depending on where the leak was, and gave me a rundown on the costs involved. Whatever the case, a hole had to be dug about six or seven feet deep to the pipe. As you know, 2013-14 has been a brutally cold winter. The work was put off a couple of days because of the extreme weather. On the third day, two men from Waterworks came over and started the task, using a jackhammer and shovels. It took about eight hours of non-stop digging until they reached the pipe and discovered the leak was in the "coupling." They replaced the part, which was no easy job considering the cold and wet conditions. The workers filled in three-quarters of the hole and promised to return when the ground thaws to fill in the rest and replace the bricks. All in all, it was a huge job done well by a hard-working, skillful crew. I'd also like to thank Natasha, the office manager, for keeping me informed every step of the way.

    Answer from pro:

    Hi Don, thank you for the great review, we appreciate it. It was indeed a brutal winter and we are happy we were able to get the repair done for you. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2014

    Mixing Valve Replacement

    Needed to replace my mixing valve. Our technician Michael was very courteous and professional. Got the job done relatively quickly and provided some valuable tips as well. Do expect to pay a bit more for the work however.

    Answer from pro:

    Hi Terence,thank you . It was great to meet you and ensure we met all your plumbing needs. We are so grateful to you for choosing Waterworks plumbing. Great deal and cheaper prices result in poor quality workmanship, and they may not even show up to do the work. Looking forward to servicing your future plumbing and drain needs. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2014

    Knocking pipes

    Water Works Pluming and Drains are great. Fast, efficient, knowledgeable, honest and nice too! In less than half and hour the pipes were knocking no more.We also appreciate security measures.

    Answer from pro:

    Hi Gus, thanks for the excellent review and your business. I am glad we were able to solve your problem in short order. We look forward to working for you anytime in the future. Thanks from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2014

    Sump pump

    Michael, Larry and Victor were great to work with. After 3 months and 5 other plumbers who said they couldn't help my husband and I with our washing machine drainage problem , Michael and his team were the only ones willing and able to help us get our flooded crawl space and lack of plumbing issues solved. They were efficient, professional and worked hard to get our job done properly. Natasha was always a pleasure to speak to and was very thorough at explaining the processes before they started. Thank you !

    Answer from pro:

    Hi Sara, thank you for the great review. It was a pleasure working with you and you guys were so patient with us because you took the time to understand the great challenges we were facing. I am glad we were able to resolve your problem and thank you very much for your kind review. We look forward to meeting any of your plumbing and drain needs in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2014

    Install Faucet

    This is just a brief message to say much how I appreciated the plumbing service I received today in response to a request I made yesterday to your office. The service call, from Larry V., was on time, courteous, and extremely effective. The work done solved a long-standing issue. Larry's quiet efficiency was impressive. I will certainly be in touch whenever we have other problems, and will not hesitate to recommend the company. Natasha's helpful and clear assistance at the office end was also much appreciated. Many Thanks!

    Answer from pro:

    Dear Roy, we would also like to extend our appreciation for you taking your time to write this great review. We really appreciate your business. You can always count on us if you ever need us . Any referrals you make on our behalf are the highest compliment you could give us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 5 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2014

    Bathroom drain clog

    Our bathroom drain was clogged and we weren't able to get it going on our own. My husband called WaterWorks based on its ratings on HomeStars and we couldn't be more impressed with the service. We called Friday afternoon and they said they'd have someone out the next day between 12-4pm. The following morning we received an email from them with a photo of the plumber who would be coming to our home. That is an excellent feature! Larry arrived more than promptly, just before noon. He was done in less than an hour and fixed the problem for the price quoted (which, under the circumstances we figured to be fairly reasonable). He was friendly, courteous (the shoe booties they bring is another nice touch!), knowledgeable and liked our dog :-) I hope we don't need to call a plumber again for a long time, but we would certainly not hesitate to call WaterWorks should the need arise. Excellent service.

    Answer from pro:

    Hi Amy, thank you for the awesome review. We really appreciate your business and the opportunity to help you. . It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from Elisabeth
    Rating: 5 out of 5
    Review left on 14 Feb 2014

    Plumbing

    Great service from start to finish from Natasha and Larry V. Natasha was very responsive, organized and professional in getting someone out for my repair. It's great that the office calls to let you know when the plumber is on the way, and sends a photo so you know who to expect. Larry arrived on time, gave me a clear quote, adjusted where necessary and got the job done well and quickly. The follow-up call from Natasha was a nice extra touch. These people really care about their work and I would recommend them without hesitation. (PS: the WaterWorks has been and gone, job well done, within 24 hours, before either of the other two plumbers I called have even responded.)

    Answer from pro:

    Hi Elizabeth, thank you for the great review. It was a pleasure working for you and glad that you were satisfied with the service. Our priority is making sure you have the best experience with anyone you have ever dealt with. We are a phone call away should you need us in the future. Thank you from the Waterworks Plumbing and Drains team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2014

    Plumbing Diagnosis & Shut-Off Value replacement

    I called WaterWorks Plumbing and Drains and they were courteous, They answered the call, provided the diagnosis fee which is part of the total cost if you proceed with the service. Come closer to the appointment date, I received an e-mail of the plumber coming by with a picture. Tony was our plumber and was professional and courteous, even asking if we were available earlier, if I wished. He diagnosed the issue and proceed to fix the shut-off value which controlled both the hot&cold water. He unfortunately had to cut into the drywall to eventually fix the problem and did. I waited till now to see if there were any post-repair issues and so far nothing. Immediately after the service was completed, Rose called to follow-up to see how the service was and if I was satisfied which I was. Thanks Tony and Rose

    Answer from pro:

    Hi Sparks126, thank you for the great review. We are happy to help in anyway we can. We like to keep our customer informed and give the best recommendation we can. . It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thank you from us all at Waterworks Plumbing and Drains Inc.

    Reply created 29 Apr 2014
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