Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2013

    Repair sink drain

    We have used Water Works Plumbing on many occasions and they are always reliable, reasonable and on time. They have done many jobs for us include repairing our bathtub faucets, clearing a blocked sink drain and installing sink faucets and always a pleasure to have in our home.Always a Ten star service! S Armstrong - Toronto.

    Answer from pro:

    Hi Stephen, Thank you for taking your time to write this review. We are glad to be of service to you and we like to thank you for your continuous loyalty. We are always here should you need us. Thank you from the Waterworks team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2013

    Toilet clog causing flooding

    The company responded quickly and accurately to my request, even able to arrive earlier than expected. The plumber, Michael, was professional, thorough, explained everything and offered opinions and suggestions that were unsolicited. I would strongly recommend WaterWorks.

    Answer from pro:

    Hi J from Toronto, thank you very much for calling us to your home. I hope our recommendations will come in handy. Thank you for your business and taking your time to share your review on Homestars. Thank you from the Waterworks team.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2013

    Bath tub drain blockage

    This is how I like the work to get done! between calling this company and the time all was cleared was barely an hour! Micheal Yuffa came to our place and not only fixed out bath tub but gave great expert advice for related issues he noticed in our bathroom. It's a big relief for us to know a trustworthy honest and friendly plumber. I highly recommend this company.

    Answer from pro:

    Hi Hilda, We are very grateful for the review. Thank you for sharing your kind words on the great service experience you had with Waterworks. It is very rewarding to know that you were so pleased with the service and that you are highly recommending our services. Thank you for the opportunity to be of assistance. We do look forward to being the plumbing and drain service providers you will continue to rely on, should you require any assistance or advise from us. Thank you from Natasha at Waterworks Plumbing and Drain Inc.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2013

    Waterproofing

    We have WaterWorks Plumbing waterproofing our house. They have shown up when they said they would, have been friendly and professional. The always respond promptly (even on a Sunday), checked in to see things were progressing properly and accommodated us with scheduling around our commitments. Highly recommended!

    Answer from pro:

    Hi Michael, it was a pleasure reading your review and we thank you for taking the time to share your experience on Homestars. It is very rewarding to know that you were so pleased with the service. Customer service is the foundation of Waterworks, and it is so nice to know that our efforts were appreciated and well received by you. We want you to know that you will always be able to count on us. The Waterworks Team.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2013

    Toilet Replacement

    Our toilets needed replacement as they were quite old and not perfroming well. Micheal Yuffa who owns Water Works persoanlly came to our house. He gave us expert and professional advice, replaced our toliets and provided prompt follow up service. Overall we are quite satisfied with the level of service and qulaity of the products

    Answer from pro:

    Hi Oscar, its a pleasure to know that you are satisfied with everything. We are grateful that you took the time to write the review for us and thank you so much for your continued loyalty. We look forward to being your official plumber and drain service provider. Thank you from Michael and Natasha at Waterworks.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2013

    Plumbing inspection

    We just bought a house in Scarborough and have noticed that there is often a methane smell when we flush our toilet. I assumed it was either a venting problem or perhaps the toilet itself wasn't installed properly (ie. a bad seal). I called WaterWorks to get an opinion on the situation. The plumber that came to my door, Michael, was very friendly and knowledgeable and took the time to look around the house and explain things as he went. It did not feel rushed, and he didn't try to sell me on something that I didn't need. He gave me his best opinion, that it is a venting issue behind the walls, and after asking if I'm handy recommended that I open up a small hole in the wall and take a look at the vent behind the toilet. He explained what I would need to do in detail which was very much appreciated. He also said I could call or send him an email to ask further questions, or just to show him what I found. Great experience, and will definitely use them again.

    Answer from pro:

    Hi Dan, Thank you for writing this detailed review of our service and it was a pleasure meeting you and helping your with the problem in your home. Hopefully you have it resolved by now but if not please call us anytime. Any referrals you make on our behalf would be a great compliment to our service. Thank you from the Waterworks team.

    Reply created 24 Oct 2013
  • Review from Judy
    Rating: 2 out of 5
    Review left on 14 Oct 2013

    Fine for small repairs, not big projects

    We called in WaterWorks when we discovered we had a mysterious water leak and could not find the source. They visited on at least 3 occasions and tried various fixes trying to isolate the problem. We were happy with their work until that point. When we finally decided the only solution was to run new water lines we asked for a quote and a that point we became very dissatisfied. They tried to charge us for the quote (after spending $1,500 trying to solve the problem). Then they said it would take 3 men 3-5 days to do the work, we'd also need to rent a Porta Potty and a water tank and it would cost over $10,000. We ended up paying another company $2,000 and it took 1 man 2 days to do the work. This has undermined our confidence in WaterWorks and we would not use them again.

    Answer from pro:

    HI Kate, thank you for sharing your review, however this review contains many inaccuracies. As you told me on our phone call this was not written by you and by your partner.I always enjoy reading truthful reviews and would have expected a more truthful accounting of events. Firstly, I myself did the estimate at NO CHARGE. Secondly with my follow up call to you you told me that your plumber cut open your walls and ceilings to run the pipework in the cheaper Pex plastic tubing. As a petro chemical engineer I would of thought you would have expected a better job from your plumber.This is a shortcut that Will add a large cost of several thousands of dollars to plaster/drywall and paint your home, Never mind all the dust,debris and inconvenience. Btw ,your contractor only has 6 years experience as stated by the BBB(Business started in 2007) ,Not the 15 he claims.My proposal at around $8000+hst (minus your initial costs of $1500, was to hide all of the COPPER piping in your heated attic.and cause little or no damage to your home. As the old saying goes "Cheap work ain't good and Good work ain't Cheap." Enough said, wishing you all the very best. Michael Yuffa, The Water Works Plumbing & Drains Inc.

    Reply created 15 Oct 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Oct 2013

    Plumbing assessment

    I think Waterworks is a very capable plumbing company and have no doubts about their ability to do good work, and they are courteous and professional. However, the pricing is off the charts! Over $500 for a toilet install. I've had other top Homestars plumbers do a toilet for $200, and finally had the thing installed for $340 because my other guy was busy. Either way, Waterworks came out as costing about double the average of the other guys.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2013

    repair leaking faucet

    we own a busy commercial bagel bakery mid town toronto .we have a plumber we can count on as we consume large quantity of water (5 walk in coolers water cooled) 6 different sinks areas etc,). feel free to contact us. 973 Eglinton west west toronto. whatabagel.com

    Answer from pro:

    Hi What A Bagel, Thank you for taking your time to review us on Homestars. You can always count on us for all your plumbing needs. We appreciate your continuous loyalty. Thank you from Waterworks Plumbing.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Plumbing and installation

    I bought a good toilet from these guys, and got lot's of free plumbing advice. They were recommended to me by my plumber, and they really know what they are talking about! I like using small companies with experienced staff.

    Answer from pro:

    Hi Ho Yum Gong, thank you for the great review. We like to advice our customer so that they the best way to handle any plumbing problem. We are always here should you need us. Thank you from Waterworks Plumbing.

    Reply created 19 Dec 2013
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