Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Replace kitchen faucet and repair pop-up drains in bathroom sink and tub

    I've never been a fan of tradespeople. I had far too many unsatisfactory experiences with dodgy, unprofessional and poor-mannered tradie types in the past. When the need for a plumber came along, I did some research on contracting only the best, the Water Works Plumbing. Larry was the first plumber who came to my home to evaluate the condition of a basement toilet. He took his time and very honestly explained to me why repairing wouldn't be feasible and that by replacing it with a new one I didn't have to worry about future possible break-downs. Larry is trustworthy and hardworking professional. Just recently, I had to have work done on my kitchen faucet, and I met Michael. He went down to business and instantly found the problem. I needed a new faucet as this was rusted and ready to cave in. Michael quickly got to work and installed a brand new one that is a far better quality then the previous. I had issues in my bathroom also, and thought while Michael is here, why not show\mention them to him. The pop-up drains in my bathtub and sink were not working and were removed some time ago and stored in a drawer. Without any hesitation, he said he can fix these and took the old parts with him to try to find new ones. He did come back with the replacement pieces but those didn't quite fit. With utmost patience he manually worked on these drain covers to readjust and made it perfect. Michael made my day and lifted my spirit just by seeing how well he transformed the look and function to the original...no more rubber plugs! I found Michael courteous, efficient, and I'm sure all the other employees are at Water Works very professional and thorough with good attention to detail. I highly recommend Water Works and will use them again as the need arises. A big thank you to Natasha also, for her pleasant manner and patience on the telephone. Her timely follow-up with customers and the ability to understand their needs are commendable. Regards, Susan

    Answer from pro:

    Hi Susan, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. We are always here should you need us in the future. Thank you from the Waterworks Tea.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 9 Oct 2013

    General Plumbing Help

    I had several plumbing issues: a couple of older toilets, some caulking that needed upgrading around two bathtubs, and (most important) water backing up into my basement. I had a mixed experience with WaterWorks Plumbing. First the positives: I got through to someone on the phone right away, an appointment was booked for a week's time. The plumber arrived to the minute that he said he would. The plumber seemed competent and was thorough. He put a new flap in a toilet that needed one at no extra charge. The cost of the visit was $67.24, which strikes me as very reasonable for a call-out considering how much time he took assessing my plumbing issues. The negatives relate to the cost of the work if I'd gone ahead with WaterWorks. Here are the quotes I was given: To re-caulk a bath: $331.12 To pull and reinstall a toilet: $345.08 To replace a toilet: $847.62 To remove and reinstall a section of my planter wall to address the basement issue: $1448.20 To excavate and fix the outside plumbing that is causing the basement issue: $3848.47 My initial reaction was that the prices seemed a bit high. I went on-line and found some youtube clips on how to reinstall a toilet and how to caulk a bathtub. I did the bathtub caulking yesterday. It took me under one hour even though it was my first time. It wasn't difficult and the materials cost under $20. I think the quote was way too high. The clips on how to reinstall a toilet look equally straight forward and the materials needed are not expensive. I built my outdoor retainer wall myself a couple of years ago, so I know that $1448 to remove and then reposition a small section of it is unreasonably high. I will not be having WaterWorks do any of these jobs. Conclusion: friendly, competent, but way over-charging.

    Answer from pro:

    Hi Mila350, Thank you for taking your time to review us.Like all handyman work, homeowners can always take it upon themselves to try and fix it themselves at their own risk. Getting a professional to do it gives you peace of mind that it will be done right and save you time. For these services there are costs and expenses outside of just basic materials - like transportation, insurance, salaries of our workers and other expenses that allow our company to operate at 100% to give our customers the fastest quality service. We stand by our work and have warranties and contracts to guarantee satisfaction. Thank you again for your feedback. I hope you consider us for the next job that you need to hire a professional for.

    Reply created 11 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2013

    Replacing a very old & leaking Toilet

    Larry the Plumber arrived promply. He had a new water saving toilet installed in a matter of one hour...I am quite pleased with the job and will use them for all future jobs..

    Answer from pro:

    Hi Mayona, Thank you so much for using our services and taking the time to write this review. It was nice to work for you and thank you from us at Waterworks Plumbing.

    Reply created 10 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2013

    Replace Cartridges in the washroom

    Michael is a fantastic individual who worked so fast and explained in detail what problems I had. He was kind enough to work with having me talking away and being a curious cat rattling away about why what how is he doing things :) Amazing service , definitely Highly recommended. Thank you Michael and team !

    Answer from pro:

    Hi Caroline, Thank you for the great review. It was a pleasure working for you and we are happy that you are pleased with the service. We are always here should you need us in the future. Thank you Waterworks team.

    Reply created 24 Oct 2013
  • Review from Adam Ronthal
    Rating: 5 out of 5
    Review left on 4 Oct 2013

    Two new toilets installed

    We needed two new toilets installed, and have been using Waterworks since they did our main sewer line replacement a year ago. As usual, Michael was prompt, efficient, and professional, and does outstanding work. Waterworks was even able to get us on the schedule a week or so earlier than originally promised. Highly recommend.

    Answer from pro:

    HI Adam, thank you for the great review and continued loyalty. It is always a pleasure working for you. We like to provide the best service to all our customers. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 19 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2013

    Valves replacement

    Michael shows up in time, friendly and do the job fast, he put in quality parts, he even gave me some advice for my hot water rental equipment.I think he is helpful.

    Answer from pro:

    Hi Betty, Thank you for the great review. It was a pleasure to work for you and we are happy that you are pleased with the service and work. We are a phone call away should you need us in the future. Thank you from Waterworks Plumbing.

    Reply created 10 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Installation of Handheld Held Bidet

    Michael Yuffa is very efficient.He did a very good job installing the handheld bidet considering it is difficult to do.He is very courteous,honest and hardworking.My family were all very happy that Michael was able to install the bidet for us after a long searched for someone who can do it perfectly.Thanks Mr.Yuffa

    Answer from pro:

    Hello Sue,thank you for sharing your positive experience with Waterworks and our technician Michael. We are very happy to hear that you received outstanding customer service and that you and your family are pleased with the work. We are always here should you need us in the future. Thank you from Waterworks Plumbing.

    Reply created 11 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Hot Water tank repair

    I needed a replacement mixing valve on water heater and found Waterworks on Homestars. Customer service was excellent from both office and plumber. Work completed quickly and efficiently, everything tidy before he left.

    Answer from pro:

    Hi David,We appreciate the review. We are pleased to know that you are satisfied with our service from the office and the plumber. We are happy to be the plumbing and drain service provider you can rely on. Thank you from Waterworks team.

    Reply created 24 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Sep 2013

    fix toilet and install kitchen tap

    We have used waterworks before and will continue to. They show up on time, do the work quickly and well and clean up nicely. Larry was a delight to have in the house today.

    Answer from pro:

    Hi Debbie, Thank you for your great review and continuous loyalty. We are happy to be of service to you and looking forward to working with you in the future should you need us. Thank you from Waterworks Plumbing.

    Reply created 4 Oct 2013
  • Review from Erin
    Rating: 5 out of 5
    Review left on 26 Sep 2013

    Quote for Laundry Installation

    I called WaterWorks to see what it would take to add a separate washer and/or dryer in our basement. Time- The gentleman that showed up was on time, very friendly and reasonable. Price- I didnt like the idea of paying for an estimate, however, he was very fair, honest in his quote and took his time. The Job- I liked that if I was to proceed with the work that he would deduct the quote amount from the job. He also went out of his was and gave us advise on another plumbing issue we were looking into with our toilet. I will call him again in the future if I have any plumbing issue and would recommend him to family and friends.

    Answer from pro:

    Hi Erin, thank you for the great review. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We are happy to hear that you receive the information and service that you so deserve. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations.We look forward to assisting you with your plumbing/drain needs in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 19 Dec 2013
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