Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Nelson
    Rating: 5 out of 5
    Review left on 31 Jul 2013

    Clogged kitchen sink

    Overall I'm very impressed with Waterworks as a whole. Both Natasha and Larry were professional, courteous, and pleasant to deal with. I will definitely call them back for any future plumbing issues. My kitchen sink became clogged and would take an hour to drain. I made an appointment with Waterworks to have someone come in an clean it out. I spoke with Natasha who arranged the appointment and later sent an email photo of Larry the day of the appointment. Larry arrived made his assessment, informed me of the price, and began work. After cleaning out the first 25 feet of greasy pipe it was still clogged. Larry had to bring in his 100 foot clog buster and got the clog around the 40 to 50 foot mark; a huge nasty chuck of hardened grease. Larry cleaned up the spilt greasy water and left everything as it was before he came.

    Answer from pro:

    Hi Nelson, Thank you for the fantastic compliments and review as you can see we love our work and working with great clients like yourself. Don't hesitate to call upon us or any of your family or friends that need us or have any questions. Thank you from Waterworks.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2013

    Pipe burst

    We had discovered water leaking in our basement from an unknown area and it created a lot of damage. Michael found the problem quickly and repaired the burst pipe. We had called Waterworks in the past and had a good experience so it made the most sense to call them (Michael) back! We were not disappointed.

    Answer from pro:

    Hi Deanna, We are very grateful for the review and thank you for your continued loyalty. We were happy to repair your pipe and solve the issue. Please don't hesitate to call us in the future should you need us. Thank you from us at Waterworks.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 Jul 2013

    Replace cartridge in faucet

    From my first call to WaterWorks they were very professional and customer oriented. An appointment was set up and the serviceman came right on time. Initially you have to pay a service call charge and then upon seeing the problem you are given a price for the work. I was very surprised by how expensive it was going to be to just replace a cartridge which I already had on hand but being I was going to have to pay for the call if I didn't get them to do the work I decided to go ahead. It took a second trip to fix the problem since Moen had send me another replacement cartridge and when it arrived I phoned WaterWorks back and they promptly came back and finished everything up. Both the servicemen who came were very professional and courteous.

    Answer from pro:

    Hi Dave W in North York, Thank you so much for choosing Waterworks. The advantage of getting an upfront flat rate price even if Moen sent out the wrong part, you only pay for the one job. We would never charge any additional fees to come out again. We warranty all our work and should any problem arise please don't hesitate to call us. Thank you so much from us here at Waterworks.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2013

    Condensate pump for tankless heater

    After the pump failed I called Michael in a panic. He came by the next day replaced the faulty unit and was out in no time. Even better after the huge storm a couple of weeks ago my tankless heater wouldn't restart. So, I'm in a HUGE panic now, Michael helped me figure out the error code and over a few calls of troubleshooting walked me through getting it back up & running (just needed to clean the air filter) at no charge.

    Answer from pro:

    Hi Richard and Marcie, Thank you very much for your continued loyalty to Waterworks. We really appreciate you taking the time to write a review about us.It is so nice to know we could be of assistance and that you found our service excellent. We certainly do look forward to being the plumbing and drain service provider you can rely on should you need us. Thank you again for everything.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2013

    Toilet Supply Line and Water Hammer in Pipes

    What a fantastic experience. Michael from Waterworks was punctual, professional, and above all friendly and helpful. What a fantastic experience. Natascha phoned to let us know Michael would arrive in 45 minutes and sent a picture of Michael to our email so we would know who to expect. Upon arrival, Michael quickly diagnosed and provided options to solve our problem. Pricing was very fair, and the work was performed quickly and beyond our expected standard. Thanks so much Michael, much appreciated!

    Answer from pro:

    Hi Luke, That's so fantastic to hear. It was really a pleasure to work for you and your family. We will always be here should you need us to help you. Again thank you from us at Waterworks.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2013

    Kitchen faucet and drain

    I can't say enough about the service that we got from Michael of Waterworks plumbing. My elderly Mother was having a problem with her kitchen faucet as well as water leakage under the sink. Michael was wonderful.....professional and efficient as well as reasonably priced. I would not hesitate to recommend Waterworks to any of my fanmily or friends. Your in good hands! Thank you, Michael.

    Answer from pro:

    Hi Susie, Thank you for the wonderful review. We were happy to be of help and have the faucet and leak fixed. Please do not hesitate to call us in the future should you require and plumbing work. Thank you from the Waterworks family.

    Reply created 1 Aug 2013
  • Review from Susan MacIntosh
    Rating: 5 out of 5
    Review left on 13 Jul 2013

    change toilet, clean drains,repair leaky tap

    husband passed away recently and was not used to finding and dealing with contractors, I was unsure what needed to be done and how to do it. Larry came right away, dealt with fixing the immediate problems, was friendly and explained things to me so I could learn and understand what was being done and why.

    Answer from pro:

    Hi Susan, Thank you for your great review and we are sorry to hear about your loss. We are happy that you were aware of what was done. We like to let our customer know what we are doing and why. Please do contact us in the future should you need us. Thank you from the Waterworks staff.

    Reply created 1 Aug 2013
  • Review from Peter
    Rating: 5 out of 5
    Review left on 9 Jul 2013

    High Water Alarm

    This is the 4th time I have relied Michael at WaterWorks Plumbing. As a result of the power outage from all the rain, our high water alarm in our sump pump was triggered and beeped all night long. In the morning, the beeping hadn't stopped. I called WaterWorks because of the quality service that we had received in the past and was was not disappointed. Michael was able to come out and solve the problem (free of charge!). The personal service that we have been accustomed to is the primary reason why WaterWorks is our go-to plumbing company. Thank you! (p.s. Homestars - I've written several reviews and have not once received a gift card as advertised. Know that my sole reason for taking time to write reviews is not for the gift cards, but it would be nice to be recognized for helping not only the companies under review, but also Homestars. Thanks.)

    Answer from pro:

    Hi Peter, Thank you for the great review and your continuous business. We are happy to be of service to you and happy that we were able to fixed your sump pump. We do look forward to working with you in the future should you need us. Once again thank you and have a great day. Waterworks Team

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2013

    Toilet didn't flush

    Michael was awesome! From the initial phone contact, to the email confirmation with photo (great idea) to the actual visit... everything was extremely professional. Michael assessed the problem, gave me a quote and fixed my toilet. This is exactly what you want when you have a problem. Total professionalism!!! Amazing work, will def call Michael again if something else comes up!

    Answer from pro:

    Hi Karen, Thank you for the awesome review. We were happy to fixed your toilet and more happy that you are pleased with the service and the work. We look forward to work with you in the future should you need us for any plumbing work.Thank you and have a great day, the Waterworks family.

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jul 2013

    toilet sink tubing leak

    I had multiple water drip marks in my basement ceiling. Michael came and said he had to cut the ceiling but it was pricy. It was $400.00 but he instructed me how to do it myself to save some money which I did. I called WaterWorks the next day for an appointment, and ofcoarse Michael was always on time. He found the source of the problem upstairs coming from toilet sink tubing which he fixed. He made sure it was done well before leaving. Its been a week and still no leak, so far so good. He told me he would come back to fix it if it leaks again. This company is very professional, punctual and gets the job done right. I'm giving this company a four star only because its expensive but it is well worth it. Maybe I feel it's expensive because I'm poor. You would get the work you're paying for. And yes, I would call them again if I needed help with plumbing. Thank you very much Michael and WaterWorks team.

    Answer from pro:

    Hi Angelo, Thank you for the great review. We are happy to be of service to you and fixed the leak. We are glad you are happy with the outcome. We do try to give our best to every customer. Thank you and have a great day from the Waterworks family.

    Reply created 11 Jul 2013
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