Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2013

    Shower back stop replacement

    Michael came after we were having warm water coming out of our faucets he quickly diagnosed the issue as a problem with both of our shower valves. We contacted the manufacturer and got replacement parts. Prompt service and done in 2 hours! Thx!

    Answer from pro:

    Hi Josh, thank you for the great review. We are happy to be of service to you anytime you need us. We are always here to help our customers and give our recommendations. We look forward to working with you in the future. Thank you from Waterworks.

    Reply created 19 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2013

    Plumbing - Leaking under the kitchen sink

    Very satisfied with the work. Michael came to the house ahead of time, which was great for me. He identified the problem quickly, told me exactly what the job would cost and gave me a good sense of how long it would take. He then did the work more quickly than I expected. Michael was very courteous and clearly competent. Nice work!

    Answer from pro:

    Hi JF, Thank you for your great review and giving us the opportunity to be of service to you. We are always here should you need us in the future. Thank you from Waterworks Plumbing.

    Reply created 9 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2013

    kitchen faucet replacement, fix leaking toilet

    This was our third time using Waterworks for plumbing service and continue to be very satisfied with their service. Larry V. was very knowledgeable and personable, and we appreciated the work he did, especially when seeing the extent to which the old faucet would not cooperate with being removed. The work was professionally done, the price was known before work began and he had recommendations on a couple of other matters which we'll be following up on. We would continue to recommend Waterworks without hesitation. The work is done on time, done right and there is full price disclosure at the start. Again, we're satisfied customers and would not hesitate to utilize Waterworks for plumbing service in the future.

    Answer from pro:

    Hi David, Thank you for your continuous service and loyalty. We are happy to be of service to you anytime you need us. We are always here to help our customers and give our recommendations. We look forward to working with you in the future. Thank you from Waterworks.

    Reply created 11 Sep 2013
  • Review from Gita Rotenberg
    Rating: 5 out of 5
    Review left on 6 Aug 2013

    restoration of basement after TWO floods

    Michael came within a few hours of a burst sink pipe which flooded my entire basement. He and his men were well into the work when the Toronto Flood hit us badly. In a very complicated scenario, Water Works managed to take control of several different aspects to the water damage including waterproofing am entire side of my home. The work was done in a very clean way and despite the multiple trips they had to make Michael's team were very upbeat and patient.

    Answer from pro:

    Hi Gita, It was our pleasure working for you and help with your flooded basement. We would like to thank you for taking your time to do this review and giving us the opportunity to be of service to you. We are always here should you need us for any plumbing work. Thank you from Waterworks Plumbing.

    Reply created 11 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2013

    Fixed Toilets

    The fine people at WaterWorks came to my condo early on a Saturday morning just as they said they would. Larry showed up on time and was extremely professional. He quickly diagnosed the issues, told me the costs and completed the work like the expert he is. There were no surprises and everything was done in an efficient and tidy manor. I would recommend Larry, Michael and the WaterWorks team to my closest friends and relatives. Thanks!

    Answer from pro:

    Hi Sam, Thank you for the great review. It was a pleasure working for you and we are happy to fixed your toilet. We are a phone call away should you need us. Once again thank you from Waterworks.

    Reply created 11 Sep 2013
  • Review from Khalid Sabihuddin
    Rating: 4 out of 5
    Review left on 6 Aug 2013

    Plumbing Consultation - Clogged Toilet

    My interactions with the company have been fairly reasonable, from start to end. The office administration is very efficient and effective, sharing the plumber's picture in advance, and calling both before and after the visit, to ensure that things went well. In addition, Larry (the Plumber) from Waterworks come by on Friday morning, on time. He proved to be very knowledgeable and competent, and understood the problem immediately, and was able to suggest a number of solutions. However, I was somewhat disappointed by the recommendation, as (what I thought would be a simple drain unclogging/snaking job) was being suggested as a toilet replacement. Nonetheless, Larry's advice and expertise was greatly appreciated. What I did find somewhat startling was the price of the potential service - the snaking was being listed as approximately $250, which seems extremely expensive. Overall - happy with the service visit and their recommendation, and would recommend to others.

    Answer from pro:

    Hi Khalid, Thank you for your review. You should find in doing your research of us and our competitors, our cost of service are very similar to our competitors. We know our service quality is of a higher standard. Sometimes the client expectations are not always meet given the challenges of the situation and sometime wishful thinking can leave you feeling a little let down. We always provide a real solution and a real cost. We wish you all the best in the future. From all of us at Waterworks Plumbing.

    Reply created 16 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2013

    Single Control shower valve repair and laundry faucet repair

    Many thanks for the prompt responses and follow-up contacts from the Waterworks staff. Michael’s attentiveness and professionalism are very much appreciated. I am glad to discover Workworks from the Homestars website.

    Answer from pro:

    Hi A.T, Thank you for your great review, we are happy to be of service to you and is pleased that you are happy with us. Please do call us should you need us in the future. Thank you from Waterworks Plumbing.

    Reply created 9 Sep 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Aug 2013

    Replace kitchen faucet

    Larry came in on time for the appointment. He was very professional and knows what he is doing. I had some leaks under the kitchen sink and decided to replace the entire faucet, with a standard one that I had purchased at Home Depot. Job took about 1 hour and looks like it has been done well, no problem so far. I just thought it was a bit pricey at 415$ HST included, but other than that it's fine.

    Answer from pro:

    Hi Cristian, Thank you for taking your time to write this review, it is appreciated. We are happy to be of service to you and replace your faucet. If you do compare us to our competitors you will find that our price is reasonable. Please do not hesitate to call us in the future should you need us. Thank you from Waterworks Plumbing.

    Reply created 16 Sep 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Aug 2013

    Replacing lead pipe

    This company is terrible - stay away. We chose this company based on the homestars ratings on this site. Based on these high recommendations we agree to pay them 59$ for their visit with the knowledge that they would take the 59$ off the final bill. We did this because we fully expected them to perform well The city of toronto is putting in meters so we were asked to replace 10 cm of pipe that would allow for the meter to be installed. We had waterworks come out and the plumber told us it would be 375 to replace the 10 cm of pipe in a exposed area of our basement. We thought this was a little high but we had already paid the 59$ so we decided to proceed. When the technician was there he spent 15 min inspecting the area. When he came up from the basement we asked is there lead pipe a he said "no" and we were relived. We booked the job for 2 days later When the technician arrived 2 days later he walked in the door and immediately apologized "I'm sorry I know I gave you a quote for 375$ but its going to be 750$ I made a mistake on the pricing list " we were naturally upset and stunned. In our stunned silence the technician made his way to the basement - my husband and I didn't have even a moment to discuss what was happening when 2 min later he cam up the basement stairs and said "you have lead pipe and you'll need to replace it - we can't do the job today" Again stunned silence - he suddenly noticed lead pipe in the 2 min he was down there that he had not noticed in the lengthy inspection he had done just 2 days ago??? Ok so we ask how much is that going to cost? He looks in his reference book and says "8700"" Now we are really upset and we say we will of course need to get more quotes - he says fine and leaves Since we have had 4 other companies come in ( none of which charged us 59$ just to be there) we have to following quotes: 1700, 2000, 2100, 2400. These are all from top rated companies also on homestars - obviously there is a huge discrepancy between 8700 and 1700!!! This company is awful - beware of them they will try to take advantage of you

    Answer from pro:

    Dear Kimberly, We're am sorry we couldn't help you with your plumbing problem, but to be fair, we are not a terrible company because we couldn't end up helping you. If you've read our numerous positive reviews and see what other people are saying about our company, you would understand that we try to make sure our clients are happy with the service we provide. If we were as bad as you are trying to make us sound, there would be far more comments like your posted on this site. There were technical mistakes and wrong assumptions made on your job based on a very unusual plumbing situation. Your water service was hooked up and covered by a rubber hose so we couldn't tell what the water service material was made of. What you failed to mention in your review was that, given we came to understand that we had made an error on the quote, we ended up giving you EVERY PENNY back that you had given to us. We didn't create the problem you had in your home. The city water meter program created the problem, plus the fact that your home was purchased with an existing lead water service that you either did or did not know about. All in all we understand that you were frustrated by finding out that your plumbing problem was a much bigger issue than you than you had anticipated, but your review seemed quite mean spirited and I'm not sure that the time we both spent on this warranted that completely negative response. Again, we are sorry we couldn't help you and we wish you good luck and we hope you are able to resolve your problem. From all of us at Waterworks.

    Reply created 13 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2013

    backup sump pump

    This is the 2nd time we have used Michael from water works they are reliable and dependable and had the part we needed right on the truck. I would highly recommend Michael and his team. The back up sump he installed actually worked last night when the power went off. We were very happy to hear it turn on. Thanks again Michael Alan M

    Answer from pro:

    Hi Alan,We are very grateful for the review and thank you for your continued loyalty.We are happy to be of service to you anytime you need us. Thank you from Waterworks Plumbing.

    Reply created 9 Sep 2013
Get in touch