Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2013

    Plumbing

    I found Michael from Waterworks on Homestars. He has been to our home twice and provided excellent service. He is both knowledgeable and personable and very prompt. I would definitely recommend WaterWorks to anyone looking for plumbing help.

    Answer from pro:

    Hi Cathie H, Thank you for your review and continuous service. We are happy to be of service to you and most important that you are happy with our service. We are a phone call away for all your plumbing needs. I must say you are also great to work with. Once again thank you and have a great day. Michael and the Waterworks team.

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2013

    Toilet flange replacement, Laundry shut off valves and leaking water heater pipe

    I contacted waterworks because of the positive feedback from homestars and I was not disappointed. The company was very professional with the dispatcher calling to inquire the type of problem, scheduling the plumber time, and also follow up after the work was completed. Larry was very friendly and understood exactly what needed to be completed. The quotation out of the price book was exactly what I paid and the work was completed professionally albeit had to be schedule twice (first appointment was bumped to another customer emergency). The previous homeowner installed new tiles. This raised the floor slightly above the toilet flange causing leaking. Larry did a great job replacing the flange and also raising it to ensure a proper seal. He also took the time to insert shims so that the toilet was solid on the tile. This attention to detail is what makes a company stand out from others. I was very pleased with the work completed. I would have given 10 stars if not for the rescheduling of my original appointment. Because of this, I had wasted the day waiting for the plumber to arrive. However, this would not deter me from using them again if I should every need their services.

    Answer from pro:

    Hi Steve, Thank you for the great review. We are happy that you are pleased with the work and service we do try to give our customer the best that we can. We do apologize for the rescheduling. You were great to work with and we look forward to work with you in the future. Once again thank you.

    Reply created 28 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2013

    Plumbing`

    As an owner / operator of a small business we have had issues with the plumbing the last few years. This is a very stressful experience for me as we have clients coming and going needing to use the washroom (we are acupuncturists and registered massage therapists). I usually scour Homestars and go with who can best accommodate my schedule. I called WaterWorks first but with two small kids to pick up after school I wasn't sure I could do their timing. After calling a few other places I arranged for childcare and called back to book with WaterWorks. It really surpises me when someone is on time and courteous and efficient. Larry was all three. I even bought the Service Agreement and feel better knowing I have that. I was home in time for bath and bedtime! Thanks WW.

    Answer from pro:

    Hi Sue, thank you for the awesome review, we appreciate it. We are happy to be of service to you and glad that all the plumbing issue is resolve. You were great to work with. We are just a phone call away should you need us in the future. Thank you from the Waterworks team.

    Reply created 28 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2013

    Water leak in the tub

    I called in for a water leak in my bath tub. It was very difficult to reach place. Michael came in within a short time of my call, inspected and tightened drain and the leak just stopped. I really liked his approach, details and timeliness of the service. Will use him in the future.

    Answer from pro:

    Hi Rajan, Thank you for your review. We are happy to be of service to you and assist with fixing the leak. We look forward to be working with you in the future. Once again thank you and have a great day.

    Reply created 28 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2013

    Unclogged toilet

    I call Waterworks to unclogged my toilet. Their staff is great, they follow up and also call ahead of time. The technician was pleasant, knowledgeable and friendly. I would definitely recommend and call then again.

    Answer from pro:

    Hi Alla, thank you for the wonderful review. We are happy to be of service to you and unclogged your toilet. Do keep us in mind for any plumbing issue in the future. Thank you from the Waterworks family.

    Reply created 28 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2013

    Leak Issue

    Waterworks and their staff is so nice. This is the second time we used this company and they are very helpful and offer lots of suggestion and they are never pushy. Their technicians are very knowledgeable and friendly. Will not hesitate to recommend and use them again.

    Answer from pro:

    Hi Mona, Thank you for your great review. We appreciate your continuous business. We look forward to be of service to you in the future, any issue you have we are a phone call away. Thank you have a great weekend.

    Reply created 28 Jun 2013
  • Review from Zahir
    Rating: 5 out of 5
    Review left on 20 Jun 2013

    Drain leakage repair

    We had stressful time when we found the built-in drain to be leaking in the basement just one week away from the closing day on our house sale. I called waterworks and they booked me right away. Larry came in exactly On time. very nice guy. I liked the way he did the troubleshooting to find the issue. It was hard to know where the leak is coming from and it could take cutting the wall from the second floor all the way to the basement. He actually was able to identify where to cut on the wall. With small cut in the wall he got it. Stack got repaired and all of my stress went away. THANK YOU waterworks for the professional way in handling my service call from end to end.

    Answer from pro:

    Hi Zahir, Thank you for the great review. We are happy that we were able to repair the leak and taking that stress away from you. We love to be of service to you in the future, any plumbing needs you have we are a phone call away. We wish you all the best on your house closing day. The Waterworks family.

    Reply created 21 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2013

    Osmosis Filtration System Service Call

    I requested a service call for the water filtration system that is in the house I purchased a year ago. I'd never used a filtration system before, and because the system hadn't been used for the past year, I assumed the worst, and that it would need new filters, and possibly more. The office was very efficient in booking the appointment, following up to confirm, and requesting a photo of the system to ensure the plumber brought the right parts. Michael Yuffa arrived on time, was quick and courteous in assessing the system, and to my delight, advised that the system was working well, and wouldn't need new filters for at least another 9-12 months. The only cost was a nominal service call fee.

    Answer from pro:

    Hi Cathy D, We really appreciate your review and thank you for doing it. Feel free to call us out anytime to test your water and your filter anytime we are in your neighborhood. It was a pleasure meeting you and we love to be of service to you should you need us. Thank you from the staff of Waterworks.

    Reply created 17 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2013

    Clogged Toilet

    Although he was not able to come to our house for a few days from when we called (due to a broken truck), Michael was very friendly and provided great service, doing everything he could to minimize the cost to us. We would not hesitate to call again whenever there is a problem.

    Answer from pro:

    Hi Andrew Furlong, Thank you for the awesome review. I am even happier than you that I was able to clear your drain. It was a pleasure meeting you both and thank you very much for the delicious chocolate muffin.Once again thank you from the staff of Waterworks.

    Reply created 17 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2013

    Leaky Outdoor Faucets

    From the first contact with Natasha to Michael's visit, my experience with WaterWorks was very pleasant. I was pleased that they could accommodate my schedule (not available for the full 4 hour window). And Michael fixed both leaky outdoor taps quickly (didn't charge me for the second one) and with quality fixtures that would last a lifetime. While he won't need to come again for that tap, if I ever need a plumber again, I'll definitely use WaterWorks.

    Answer from pro:

    Hi Marcy, thanks for the wonderful review, you were really nice to work with and we really appreciate the opportunity to help you with your plumbing needs. We look forward to being there for you should you need us. Thank you from the team at Waterworks.

    Reply created 17 Jun 2013
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