Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2013

    Condensate pump for tankless heater

    After the pump failed I called Michael in a panic. He came by the next day replaced the faulty unit and was out in no time. Even better after the huge storm a couple of weeks ago my tankless heater wouldn't restart. So, I'm in a HUGE panic now, Michael helped me figure out the error code and over a few calls of troubleshooting walked me through getting it back up & running (just needed to clean the air filter) at no charge.

    Answer from pro:

    Hi Richard and Marcie, Thank you very much for your continued loyalty to Waterworks. We really appreciate you taking the time to write a review about us.It is so nice to know we could be of assistance and that you found our service excellent. We certainly do look forward to being the plumbing and drain service provider you can rely on should you need us. Thank you again for everything.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2013

    Toilet Supply Line and Water Hammer in Pipes

    What a fantastic experience. Michael from Waterworks was punctual, professional, and above all friendly and helpful. What a fantastic experience. Natascha phoned to let us know Michael would arrive in 45 minutes and sent a picture of Michael to our email so we would know who to expect. Upon arrival, Michael quickly diagnosed and provided options to solve our problem. Pricing was very fair, and the work was performed quickly and beyond our expected standard. Thanks so much Michael, much appreciated!

    Answer from pro:

    Hi Luke, That's so fantastic to hear. It was really a pleasure to work for you and your family. We will always be here should you need us to help you. Again thank you from us at Waterworks.

    Reply created 1 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2013

    Kitchen faucet and drain

    I can't say enough about the service that we got from Michael of Waterworks plumbing. My elderly Mother was having a problem with her kitchen faucet as well as water leakage under the sink. Michael was wonderful.....professional and efficient as well as reasonably priced. I would not hesitate to recommend Waterworks to any of my fanmily or friends. Your in good hands! Thank you, Michael.

    Answer from pro:

    Hi Susie, Thank you for the wonderful review. We were happy to be of help and have the faucet and leak fixed. Please do not hesitate to call us in the future should you require and plumbing work. Thank you from the Waterworks family.

    Reply created 1 Aug 2013
  • Review from Susan MacIntosh
    Rating: 5 out of 5
    Review left on 13 Jul 2013

    change toilet, clean drains,repair leaky tap

    husband passed away recently and was not used to finding and dealing with contractors, I was unsure what needed to be done and how to do it. Larry came right away, dealt with fixing the immediate problems, was friendly and explained things to me so I could learn and understand what was being done and why.

    Answer from pro:

    Hi Susan, Thank you for your great review and we are sorry to hear about your loss. We are happy that you were aware of what was done. We like to let our customer know what we are doing and why. Please do contact us in the future should you need us. Thank you from the Waterworks staff.

    Reply created 1 Aug 2013
  • Review from Peter
    Rating: 5 out of 5
    Review left on 9 Jul 2013

    High Water Alarm

    This is the 4th time I have relied Michael at WaterWorks Plumbing. As a result of the power outage from all the rain, our high water alarm in our sump pump was triggered and beeped all night long. In the morning, the beeping hadn't stopped. I called WaterWorks because of the quality service that we had received in the past and was was not disappointed. Michael was able to come out and solve the problem (free of charge!). The personal service that we have been accustomed to is the primary reason why WaterWorks is our go-to plumbing company. Thank you! (p.s. Homestars - I've written several reviews and have not once received a gift card as advertised. Know that my sole reason for taking time to write reviews is not for the gift cards, but it would be nice to be recognized for helping not only the companies under review, but also Homestars. Thanks.)

    Answer from pro:

    Hi Peter, Thank you for the great review and your continuous business. We are happy to be of service to you and happy that we were able to fixed your sump pump. We do look forward to working with you in the future should you need us. Once again thank you and have a great day. Waterworks Team

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2013

    Toilet didn't flush

    Michael was awesome! From the initial phone contact, to the email confirmation with photo (great idea) to the actual visit... everything was extremely professional. Michael assessed the problem, gave me a quote and fixed my toilet. This is exactly what you want when you have a problem. Total professionalism!!! Amazing work, will def call Michael again if something else comes up!

    Answer from pro:

    Hi Karen, Thank you for the awesome review. We were happy to fixed your toilet and more happy that you are pleased with the service and the work. We look forward to work with you in the future should you need us for any plumbing work.Thank you and have a great day, the Waterworks family.

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jul 2013

    toilet sink tubing leak

    I had multiple water drip marks in my basement ceiling. Michael came and said he had to cut the ceiling but it was pricy. It was $400.00 but he instructed me how to do it myself to save some money which I did. I called WaterWorks the next day for an appointment, and ofcoarse Michael was always on time. He found the source of the problem upstairs coming from toilet sink tubing which he fixed. He made sure it was done well before leaving. Its been a week and still no leak, so far so good. He told me he would come back to fix it if it leaks again. This company is very professional, punctual and gets the job done right. I'm giving this company a four star only because its expensive but it is well worth it. Maybe I feel it's expensive because I'm poor. You would get the work you're paying for. And yes, I would call them again if I needed help with plumbing. Thank you very much Michael and WaterWorks team.

    Answer from pro:

    Hi Angelo, Thank you for the great review. We are happy to be of service to you and fixed the leak. We are glad you are happy with the outcome. We do try to give our best to every customer. Thank you and have a great day from the Waterworks family.

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2013

    Plumbing

    I found Michael from Waterworks on Homestars. He has been to our home twice and provided excellent service. He is both knowledgeable and personable and very prompt. I would definitely recommend WaterWorks to anyone looking for plumbing help.

    Answer from pro:

    Hi Cathie H, Thank you for your review and continuous service. We are happy to be of service to you and most important that you are happy with our service. We are a phone call away for all your plumbing needs. I must say you are also great to work with. Once again thank you and have a great day. Michael and the Waterworks team.

    Reply created 11 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2013

    Toilet flange replacement, Laundry shut off valves and leaking water heater pipe

    I contacted waterworks because of the positive feedback from homestars and I was not disappointed. The company was very professional with the dispatcher calling to inquire the type of problem, scheduling the plumber time, and also follow up after the work was completed. Larry was very friendly and understood exactly what needed to be completed. The quotation out of the price book was exactly what I paid and the work was completed professionally albeit had to be schedule twice (first appointment was bumped to another customer emergency). The previous homeowner installed new tiles. This raised the floor slightly above the toilet flange causing leaking. Larry did a great job replacing the flange and also raising it to ensure a proper seal. He also took the time to insert shims so that the toilet was solid on the tile. This attention to detail is what makes a company stand out from others. I was very pleased with the work completed. I would have given 10 stars if not for the rescheduling of my original appointment. Because of this, I had wasted the day waiting for the plumber to arrive. However, this would not deter me from using them again if I should every need their services.

    Answer from pro:

    Hi Steve, Thank you for the great review. We are happy that you are pleased with the work and service we do try to give our customer the best that we can. We do apologize for the rescheduling. You were great to work with and we look forward to work with you in the future. Once again thank you.

    Reply created 28 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2013

    Plumbing`

    As an owner / operator of a small business we have had issues with the plumbing the last few years. This is a very stressful experience for me as we have clients coming and going needing to use the washroom (we are acupuncturists and registered massage therapists). I usually scour Homestars and go with who can best accommodate my schedule. I called WaterWorks first but with two small kids to pick up after school I wasn't sure I could do their timing. After calling a few other places I arranged for childcare and called back to book with WaterWorks. It really surpises me when someone is on time and courteous and efficient. Larry was all three. I even bought the Service Agreement and feel better knowing I have that. I was home in time for bath and bedtime! Thanks WW.

    Answer from pro:

    Hi Sue, thank you for the awesome review, we appreciate it. We are happy to be of service to you and glad that all the plumbing issue is resolve. You were great to work with. We are just a phone call away should you need us in the future. Thank you from the Waterworks team.

    Reply created 28 Jun 2013
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