Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2012

    Fix blocked drain

    What can I say. I think the company is great. They came when they said they would. Took a look at the issue and fixed it to my satisfaction. The plumber who visited was knowledgeable and worked hard to resolve a problem that was causing a blockage in my bathroom. He even offered advice on fixing another problem he found while at my home. I would highly recommend the company for any plumbing work.

    Answer from pro:

    Hi D.K, Your review means a great deal to WaterWorks. Please know that we were happy to be able to access your job and successfully complete the work. Our Team takes pride in the work we do. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2012

    water pressure problem and leaking shower

    I am a new homeowner who had major water pressure issues. I had several companies come by for an assessment and quote, including WaterWorks. WaterWorks gave me by far the cheapest quote and clearly the most knowledgeable and honest answer. The other companies told me I had to redo the plumbing throughout my house and quoted upward of 10k. I hired Michael from WaterWorks, and he quickly solved the problem in one afternoon. I re-hired Michael from WaterWork recently after discovering my 2nd floor shower was leaking into the kitchen below. Again his service was fantastic - professional, honest and knowledgable. In the future, any plumbing issues that come up I will call WaterWorks.

    Answer from pro:

    Hello RFS, WaterWorks was happy to help you out as a new homeowner and felt much satisfaction in that we solved the pressure issue, and got your leak fixed. Thank you so very much for your review and we hope welcome your patronage in the future when needed. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2012

    Water Leak - Toilet

    We had a water leak and naturally called our neighbours at "WaterWorks". The problem was diagnosed and repaired right away. Nice to have great neighbours. Thank you WaterWorks for your expertise and fantastic friendly service!

    Answer from pro:

    Hi Lynda, We thank you for your review We are glad to hear that you were happy with WaterWorks service! We are continuously striving to maximize our customer loyalty and strive to improve upon that daily. WaterWorks is looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 22 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2012

    Bathroom faucet replacement

    Rocko was amazing - helpful, courteous, kind, knowledgeable and efficient. Waterworks is definitely going to be my plumbing company of choice and I would highly recommend them to anyone looking for fast, reliable and honest service!

    Answer from pro:

    Hi Jennifer, Thank you on behalf of the WaterWorks Team for taking the time to write a review on HomeStars. We are very pleased to hear that Rocko conducted himself on a very professional level. We are luck to have such seasoned Plumbers that go the extra distance to provide our clients superior customer service. In closing we are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 22 Oct 2012
  • Review from N
    Rating: 5 out of 5
    Review left on 19 Sep 2012

    Toilet Repair

    My toilet was not working and Rocco provided an excellent assessement of what needed to be done as well as what had to be replaced. He was very informative and explained what my next steps were to fix. I highly recommend Waterworks Plumbing and Drains, Inc. for any plumbing problems. Thanks again Rocco !

    Answer from pro:

    Hi Noel, So glad to have your review. It is a pleasure to hear that Rocco was able to resolve your toilet issue on the spot. All of our Plumbers are seasoned and experts in their fields. In closing we are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 22 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2012

    Replace Toilet Seal

    A company you can trust! They care about their customers and always do the job right. My call was answered by very pleasant and helpful staff. Michael is professional, courteous, pleasant, came right on time, explained everything clearly and fixed my toilet expertly, giving me complete peace of mind. A couple of days later he returned to help me for a nominal charge with a smaller unrelated problem I discovered and clearly explained everything again. Very satisfied and will recommend to friends and family. Already have neighbours who have used WaterWorks and are also completely satisfied. Thank-you Michael and WaterWorks, I know who I will call again for all of my plumbing and drain needs!

    Answer from pro:

    Hi RES, We thank you for your review. Being told that you can be trusted goes a long way in this industry and that means a great deal to us. Know that we pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 23 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2012

    Install of tub/shower faucet

    I needed to have a three handled tub faucet converted to a one handle faucet for a bathroom reno. Michael and Rocco were very patient and helpful in explaining what they would do. They also provided great advice on other things related to the bathroom reno. The job was done quickly and they left the work area clean and wore covers on their shoes while in the house. The cost was a little more than I was expecting but with plumbing you want to be sure you hire someone who knows what they are doing. And with a 100% money back guarantee how could I go wrong? It is great to know they stand behind their work 100%. I will use them again for any plumbing/drain needs.

    Answer from pro:

    Hi Michelle, Our Team was happy to have resolved your faucet issue and advise you with the best knowledge. We provide competitive pricing and ensure the customer 100% satisfaction.Our Team takes pride in the work we do and likes to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 23 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2012

    Plumbing leaking pipe

    Called on a Sunday morning , they called back to schedule a same day appointment, showed up on time, told me how much it would cost, did the work and left the work site clean. Plumber was very professional and the work was well done.

    Answer from pro:

    Hi Doug in Toronto - You have described our service philosophy perfectly. Thank you! It was a pleasure to work for you and we look forward to being your 10 Star Plumber in the future. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 10 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Laundry faucet

    Found them online. Had our laundry faucet fixed in the basement. They did a fast and thorough job. They honored their warranty and came back to fix a leak. They were friendly and provided good service.

    Answer from pro:

    Hi Anita from Toronto - We appreciate your review of our services. Great customer service is the cornerstone of our business. We want to be your Family's plumber of choice. It was a pleasure to work in your home. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 12 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Broken Garborator

    My son turned on the garborator without looking to see what was in it. There was a spoon inside and the garborator jammed up. My husband spent an hour with a wrench and hammer trying to get it unstuck, but to no avail. So Waterworks showed up first thing the next morning and in 10 minutes unstuck it and saved the spoon! Pretty good....

    Answer from pro:

    Hi Shelly, WaterWorks thanks you for submitting your review and are very happy that you received a great customer service experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 24 Oct 2012
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