Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2012

    Kitchen faucet & bathroom shower handle rebuilds; bathtub overflow repair

    There was a panicky moment last week when I discovered rivulets of water streaming down the wall from an upstairs bathroom. Enter Mike to the rescue. He cut a small hole in the drywall to access the plumbing works, then diagnosed the situation as bathtub overflow requiring new parts. He quickly fixed the problem, plus did other repairs to bathtub and kitchen faucets. Mike was open, friendly, and fast-working. And talk about service beyond the call of duty-- he also installed a new storm door handle for me at no extra cost!

    Answer from pro:

    Hi Shirley, First and foremost thank you for taking the time to submit your review. What a wonderful thing to say that Michael rescued you from your plumbing emergency. Know that we take your comment to heart and we try to offer the same feeling to all of our customers at every job. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2012

    BROKEN SHOWER HANDLE

    Simply the best, Mike came and evaluated the broken shower handle/pipe and gave me the worse scenerio and then explained the costs in detail if the best or worse case scenrio played out. I have never seen such a detailed estimate book with so much information that cleary explained EVERTHING after he evaluated the problem The honesty, attention to detail and over all sincerity is like no other tradesperson I have ever dealt with. Thankfully, he was able to repair the broken handle with the best scenerio possible, I then purchased thier insurance which saved me money on the repair and long term as well This is a company I would recomend to friends and family for sure We know have a plumbing company we can rely on, thank you Mike and thank you Home Stars.... R.P. the Pro2 Guy

    Answer from pro:

    Hi R.P, Your review means a great deal to WaterWorks. Please know that we were happy to be able to access your job down to the last part and successfully complete the work on the broken handle. Our Team takes pride in the work we do and likes to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2012

    Bathroom Faucet repair

    I couldn't be more impressed with the service I received from WaterWorks Plumbing. From the person who took my initial call, to the prompt and efficient service I received. Todd did a great job installing shut off valves for me, and even went the extra yard and pulled out my old sink for me. The job was done quickly and Todd made sure he cleaned up after himself. Fantastic job!

    Answer from pro:

    Hi Stephen, Your positive and uplifting review means a lot to the WaterWorks Team. Todd was pleased to install the shut off valve and drive a comfortable customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2012

    basement interior waterproofing

    We have chosen this company based on the reviews written by other clients. We were not disappointed. From the sale representative, Mike to the team of workers Denis, Mike and Colm who came to work on the project we have been satisfied by their professionalism, courtesy, and the their efficiency.We were pleased with the high quality of the water proofing and sump pump installation done to our basement, with the timely delivery and pick up of the disposal container, with the prompt accounting services and paperwork. We highly want to recommend this company to other potential costumers.

    Answer from pro:

    Good Day Ana, On behalf of the WaterWorks team please accept our thank you for submitting your review and saying such uplifting remarks about your customer experience. We are always happy when the end product results in the client being satisfied with what we brought to the table. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2012

    Major plumbing repair

    Todd was great. We've had a "leak" (really a down-poor) under our kitchen sink and called WaterWorks. The previous work was very poorly done, so we had Todd come in and make it right. The different between what was there before and what's there now is amazing. Todd took the time to ensure everything was properly installed and functioning and even took it upon himself to create a little extra room for storage by raising the pipes. All the good things you'd expect from a true professional.

    Answer from pro:

    Hi Art, On behalf of the WaterWorks Team it is appreciated that you took the time taken out of your day to write this review. Being patient is one of Todds strong skill sets among others. He was happy to resolve the leak issue and meet all of your expectations and more (by the sounds of your review). We do pride ourselves in the work we do and like to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2012

    Bathroom tub faucet repair/rebuild

    Michael checked over the work to be done and provided accurate advice and a reasonable quote. He and Todd repaired/rebuilt our tub faucet and handles quickly and efficiently. Paying a household repair bill has never been such a pleasant experience. I highly recommend WaterWorks for your plumbing service needs!

    Answer from pro:

    Hi Kit, Thank you for taking the time to compile and submit your review. Your patronage is appreciated and Michael and Todd were glad that they were able to present a solution to your faucet problem and resolve it on the spot. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 19 Oct 2012
  • Review from Patricia Ross
    Rating: 5 out of 5
    Review left on 1 Oct 2012

    drain replacement, back water valve

    Michael is professional & takes full responsiblity. He explained options, cost structure & time lines. Work was completed/ with other trades/inspectors involved. Kudos to Victor and crew for minimizing the "required mess". Follow up questions were fielded quickly and helpfully. Lisa. U rock. Everyone made the unexpected perils of Homeownership , as upbeat as possible. Patricia, (July 15 th flood victim).

    Answer from pro:

    Good Day Patricia, So glad to hear that your customer experience from booking the call, everything in between and the follow up was a ten rating. In every sense of the word we pride ourselves on being courteous, informed and professional at all times, to driving a positive customer relationship. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2012

    Repair leaking pipe on steamer

    It is always easy to reach waterworks and to get prompt attention to your calls. When I had a concern with the repair Michael came quickly and addressed the issue without charge. I will continue to use Waterworks in future.

    Answer from pro:

    Hi Donna, The WaterWorks Team is glad that you were happy with the timely service you received and that you find up easily attainable. We are look forward to hearing from you in the future and being your plumbing and drain service providers. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2012

    repair leaking shower faucet

    We moved into our new home last year and our shower faucet began to leak.My wife called in Water works plumbing and they came today and fixed it quickly and we are very happy with our service we got from them,thank you,Manuel B in Markham Ontario

    Answer from pro:

    Hello Manuel, So glad the service meat your expectations and we were happy to get your shower faucet leak fixed for you. In the future we hope you look upon us for our services.Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Sep 2012

    bathroom sink not draining

    Once you find an excellent Plumber and reliable company stick with them. Michael was very professional in his approach and resolved our problem quickly and with no mess even though he had to take apart the sink elbow and then reassemble it. He arrived on time, was friendly, patient with our questions, neat, tidy,extremely thorough in his attention to details and had a high level of plumbing expertise. Excellent work. We will definitely be recommending him to both family and friends for all our plumbing needs in the future!

    Answer from pro:

    Hi B.Myers, The words you have used in your review...friendly, patient, extremely thorough, neat and tidy, attention to detail and expertise are all things that WaterWorks take pride in when with a client. We thank you for these strong words and your review. We look forward to hearing from you in the future and being your plumbing and drain service providers. Have a great day and stay dry! Your WaterWorks Team

    Reply created 19 Oct 2012
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