Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from Andrea
    Rating: 5 out of 5
    Review left on 25 Jul 2012

    Backflow preventer

    After purchasing a custom-built home, we were dismayed to find that the building permit was still open (from the previous owner) and the Town required a number of plumbing issues to be remediated. As a frequent user of HomeStars, I researched the top 3 plumbing companies and contacted each to provide a quote. Although all 3 companies provided very competitive rates, we choose Water Works because they demonstrated the most professionalism and expertise. We were quite fortunate to have the owner, Michael Yuffa, service our home. He installed a backflow preventer for our basement floor warming heater. Because this was an expensive and specific part, and it needed to comply with Building Code, I had actually had several email conversations with Lisa, Water Works' Manager and Service Coordinator, to confirm the correct equipment/parts. Lisa was fantastic to deal with, she helped relay my questions to Michael and always responded promptly, as well as conveyed a sense of warmth and readiness to help that you always find everyday. In terms of customer service, I would rate her a 10 out of 10. During the service installation, Michael was very thorough in explaining the work, and also provided other helpful advice on how to maintain our floor warming heater. He knowledgeable, paid attention to details, was clean and tidy with his work, and took a lot of care when servicing our home. Like my experience with Lisa, I found Michael to convey a sense of warmth to his clients that you don't find every day. I tend to develop long-term relationships with a few key service providers, and Water Works will definitely be a company that I will contact again to help me with plumbing issues. Thank you Michael and Lisa!

    Answer from pro:

    Hi Andrea in Markham - what a wonderful letter, Thank you so very much. It is always heart warming to receive such positive feedback from one's efforts. We are so pleased that we were able to help you resolve your home's issue and it was pleasure to work with you. Your letter is one that I am printing out so that I can refer to it on those days when I need a smile! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2012

    Toilet issue

    We recently moved to Toronto and our toilet was blocked. We found waterworks based on their reviews on Homestars and they were able to fit us in with very short notice. Plumber identified the issue very quickly and was able to fix it right away. He was extremely professional, and friendly as well. I would recomend this company 100%.

    Answer from pro:

    Hi Raina - Yes it is difficult to find new service providers when moving to a new city. That's why we love Homestars and use it too! Thank you for reviewing our services and welcome to Toronto. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2012

    Garburator Repair

    The service was great ! He came to fix the problem on the same day. He gave me all the tips on how to maintain and all the other details that I needed to know. He was very professional and friendly. I would definitely recommend their service !!

    Answer from pro:

    Hi Nirvana in Markham - It is our pleasure to provide our customers with handy tips and hints that help keep your plumbing running smoothly. If you "LIKE" our Facebook page we will send you regular tips that will also help to save you money and avoid those costly repairs. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2012

    Cleared blocked drain

    "BUT WAIT - DON'T ORDER NOW" Micheal, your enthusiasm for Bio Clean was truly entertaining, but you're right it is AMAAAAZING! The greasy filters on my vent hood look like brand new and I'm so happy not to be killing fish in Lake Ontario with those caustic drain openers that didn't work worth a damn. Please don't give up your day job to do infomercials, you did a great job on the clog I'd been fighting with for weeks. I was so relieved not to have to rip out any walls or pipes. And thanks again for fixing the handle in the shower - an added bonus I wasn't expecting! Truly a pleasure doing business with you!

    Answer from pro:

    Hi Maria in Etobicoke - LOL! It's true, it is a great product. Any you are certainly correct, it's organic so no worries about it causing damage to our environment. We all use it faithfully. It was a pleasure to work for you. Enjoy finding great uses for Bio Clean. from the Team @ater Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2012

    Water Heater - Emergency Replacement

    We had a leaky water heater, and as we live in an older building with no floor drain, we had to get it fixed quick - and fixed right. Michael came out to evaluate the problem, came up with some solutions and never tried to "upsell" us. Even though we decided to replace the whole heater in the end, he always gave several options rather than pushing us towards the "big job". Michael got a replacement heater quickly, and he and his team came the same day it was ready to install it. Fantastic attention to detail - a lot of contractors do their job and don't care what happens to other stuff, but all of the WaterWorks guys made sure that the entire job was done start to finish with no problems and no mess, nothing left unattended to. I'm confident that everything will work well, but in the event that something does happen, I have complete faith that Michael and his crew will take care of it and make sure that the job isn't over until everything is just right.

    Answer from pro:

    Hi Cam in North York - Thank you for your comments. We do want our customers to become long standing customers and it is for that reason that we absolutely do care that you are happy with the work and that any after care issues are addressed and resolved. We do stand behind out work and the products and parts we use. Enjoy your new water heater. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2012

    laundry stoppage

    Michael was able to fix the laundry stoppage and suggested appropriate maintenance. He was fast and very professional. Gave me a second opinion about water heater that was very helpful.

    Answer from pro:

    Hi Oana in North York - Thank you for your review. No one likes to get behind in their laundry chores! Then it seems as though you might never catch up. We were glad to be able to get out to you quickly and get everything running smoothly again. It would be our pleasure to work for you again in the future. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2012

    swap out kitchen sink

    We needed someone to replace the kitchen faucet. I tried DIY but couldn't even get the old one out. WaterWorks Plumbing came within a day, didn't give me a time but called within an hour of arrival (as agreed). In addition to the work they attempted to reuse the retractor spring from the old sink at my request, re-installed the sink brace that I'd knocked out during my DIY effort. All cheerfully done. Afterwards Michael even checked out the bathroom sinks which drained too slowly and did a quick fix on that at no extra charge. I did no cost comparisons, I have no idea whether this price was reasonable but I do know I'm glad to have it all done well, and done quickly.

    Answer from pro:

    Hi Shayne in Toronto - Thank you for such a positive review. We are always happy to help out our customers. Sometime a DIY project can seem straight forward until you get started. Our Technicians have the knowledge, experience and skills required to get the work done efficiently. We offer peace of mind and good value to our customers. from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2012

    Water Leakage

    Fantastic experiance. The Master Plumber Michael, was on-time for the appointment which I extremely value in the busy world. Water Works Plumbing was also able to fit me in with very short notice. Michael identified the issue very quickly and was able to recommend the neccessary steps to take to get the job done. He was extremely professional, and friendly as well. I would recomend this company 100%.

    Answer from pro:

    Hi Sharon in Brampton - Fantastic Review! We are thrilled that we were able to provide you with such a great experience. We know that when you need a plumber - time can be of the essence. We take pride in our efficiency and thank you for your praise. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2012

    Repairing outside tap and water turnoff in house

    "I contacted Water Works Plumbing after attempting to get assistance from another plumbing company. My contact with that other company left me feeling upset, stressed and worried. My fears were alleviated when I contacted Lisa at Water Works. She was very understanding and extremely helpful. She arranged for a Technician to come to my home within hours. Michael listened carefully to me, assessed the problem quickly and gave me exact pricing for the repairs, upfront. He fixed the leaking outside tap and then arranged to come back and repair my shut off valve, once the city had shut off the water. The service I received was excellent, extremely professional and stress free. Thank you Water Works for restoring my "Faith"."

    Answer from pro:

    Hi Faith in Mississauga - We recognize that plumbing problems can be very stressful and therefore we work hard to provide our customers with information, patience and understanding. I could hear the stress in your voice when we spoke and I am so glad that we were able to get to you quickly, address the most pressing issue and restore your "Faith". all the best, From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 21 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2012

    exterior leak

    Michael was quick and efficient. He came in on time and checked our plumbing problem and was able to quickly see it was an exterior problem and came up with a great solution. He was very friendly.

    Answer from pro:

    Hi Evel in Toronto - We do value your time as well as ours. We have all experienced sitting at home waiting half a day for the cable guy or some other service. We do call our customers before we dispatch the Technician which allows them lead time so they can return home from work or running errands. Once we get to you, the assessment and work are completed quickly and efficiently so that you can back to business. Thank you for your recognition. From the Team @ water Works Plumbing & Drains Inc.

    Reply created 20 Aug 2012
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